XBox One Elite controller not detected by Xbox Accessories App after firmware update

Anonymous
2016-09-30T17:15:46+00:00

Hi,

I am using Windows 10 Pro with anniversary update installed. My Xbox One Elite controller no longer works after a firmware update by Xbox Accessories app.

I was testing my new Xbox One Elite controller until I realized I need to install Xbox Accessories app for key mapping features. After I installed Xbox Accessories app, it prompted me to update the firmware of my Elite controller. I proceed with the firmware update and it completed successfully. My Elite controller is connected to pc via usb port.

After the firmware update, Xbox Accessories app does not detect my Elite controller anymore. It just shows "Connect a controller to get started". I checked under Windows 10 device manager, my Elite controller is corrected detected with the latest driver.

My Elite controller is totally not functional in Windows 10 now despite all the troubleshooting method I found online. There are other Xbox One Elite controller owners facing the exact same problem in this tread below :-

https://forums.xbox.com/xbox\_support/xbox\_on\_windows\_support/f/5412/t/2203002.aspx?pi7406=1

There are other users highlighted this problem in Xbox Accessories app review in store :-

Xbox Accessories (https://www.microsoft.com/store/apps/9nblggh30xj3)

I hope we can highlight this potential driver or Xbox Accessories app issue to Windows support team to come up with a fix in a reasonable time.

Thank you.

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2017-11-30T12:08:21+00:00

    Same here! Bought elite controller, i dont have xbox one and even though i know its working, its vibrating while connected, clearly detected by windows and installing Xbox Elite controller drivers Xbox Accesories doesnt see it! 

    I've tried uninstalling/installing app drivers many times but it seems that nothing works. Its either message "connect your controller" or this **** "loading" from the picture i upload. 

    Sometimes when i remove/add app it drops few messages about the controller that you can adjust it, change analogs etc and after going "forward" on all of those it goes back to the screen i upload. 

    Tried all usb slots and still same

    Bought this controller as the "best on the market" to have the option of mapping keys which i cant do because microsoft accessories app doesnt recognize it... I will use that 3rd party just to map it for now and while its free for trial but how is it even possible to buy premium product and have such problems. And connecting controller to xbox one is not an option for me because i didint buy it for xbox one!

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  2. Anonymous
    2017-11-28T22:45:45+00:00

    Same problem here....any news? Please Microsoft fix it... -.-

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  3. Anonymous
    2017-11-21T02:50:39+00:00

    This is exactly my situation. Everything is up to date, virtually nothing running in the background, and at best I can get it to find the controller, but no way to actually configure it.

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  4. Anonymous
    2017-11-17T23:48:59+00:00

    Holy ****, I had found a way of getting around this by logging into Xbox Live app, now even that´s not working anymore. I paid 150$ for this controller Microsoft WTF!!!!!

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