Hi Judy,
You need to install Microsoft Visual C++ 2015 Redistributable (Update version 3 RC) if it is not already installed on your device. There are two of these, one for 32bit (x86) and one for 64bit (x64). If your device is x86 (32bit), just download and install
the x86 version. If you have a x64 based system note that the app that needs this file could be looking for either the x86 or the x64 version of it, depending on which one was used for the development the app itself, most commonly used for development is the
x86 (32bit) version as the app will then run on both 32bit and 64bit systems.
Here is the link that you need, pick one of the versions and if the problem persists then install the other (if you have a 32 bit system and you choose the 64bit version you will/should be notified that it is not compatible with your device).
https://www.microsoft.com/en-us/download/details.aspx?id=52685
Let us know how it goes and Good Luck!
-Richard