| CBGrant and Strykekyte: <br><br><br><br><br> I bought one motherboard “Asus AMD TR4” but have the following issues:<br><br><br> 1- At first, to fix the “Connect and Disconnect” The only procedure that stopped<br> the Kinect V2 to “Disconnect and Reconnect” was the procedure of Piecits](https://social.msdn.microsoft.com/profile/piecits/?ws=usercard-mini) that had<br> disabled and re-enabled again the “Xbox NUI Sensor Microphone Array” in “Control Panel > Hardware and Sound > Sound > Recording”.<br><br><br><br><br>2- <br>After the first procedure, to fix the “Connect and Disconnect” for the “USB3.1 Gen2” on board<br>you have to keep the “Control Panel > Hardware and Sound > Sound > Recording”<br>setup screen open, every time you start working with kinect) .<br><br><br> <br>The another USB 3.0 on motherboard work better because apply and save the configuration of<br>microphone in “ControlPanel>Sound> Recording”.<br><br><br><br> <br><br><br><br>3- <br>Strykekyte fixed the “3D Scan don´t find the depth sensor” issue. But Unfortunately all USB on my motherboard running the procedure of<br>accessing to the camera setting in <br><br><br> <br>‘Setting>Privacy>Camera>3D Scan” don´t work because they are<br>Unknown to Microsoft.<br><br><br><br> <br><br><br><br>By this reasons, please [CBGrant and Strykekyte,<br> I need to know the specifications of motherboard that Strykekyte use,<br> because my "USB Controller" stay with this issues.<br><br><br>Thanks a lot<br><br><br><br><br><br>Italo JFK |
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New Version of the Kinect (for Xbox One) Driver and the 3D Scan app
Hello users of Microsoft’s ‘3D Scan’ app!
We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter.
**IMPORTANT**
The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here)
The new Kinect driver must also be installed manually. To install the new driver follow the steps below:
- In Cortana type ‘Device Manager’ and hit enter
- Find ‘Kinect sensor devices’ in the list
- Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’)
- Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’
- There should be a popup window that asks “How do you want to search for drivers?”
- Choose “Search automatically for updated driver software”
- Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater
- If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time.
For any issues regarding installing the new Kinect driver please let us know by commenting below.
If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’)
Thanks!
Windows for home | Windows 10 | Devices and drivers
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Anonymous
2019-02-16T22:08:51+00:00 -
Anonymous
2019-02-19T14:42:30+00:00 CBGrant I need to know which manufacturers have approved by MS the USB 3.1 gen2. Please answer me anything
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Anonymous
2019-02-20T18:24:13+00:00 CBGrant: In the link https://social.msdn.microsoft.com/Forums/en-US/20dbadae-dcee-406a-b66f-a182d76cea3b/troubleshooting-and-common-issues-guide?forum=kinectv2sdk I find following instructions when Kinect Sensor is not find in the3D Scan, that is the case when using the motherboard“Asus AMD TR4”.****
Troubleshooting and Common issues guide Kinect Sensor not recognized by system <ul><br><li><span>Power</span></li><li><span>Connections</span></li><li><span>No enough resources to support data transfer over USB3</span></li><li><strong><span style="color:red"><em>Not a supported USB3 chipset</em></span></strong></li></ul> <ul><br><li><span>Check all cables and power is connected</span></li><li><strong><span><em>Try a different system with supported hardware configuration</em></span></strong></li><li><span>The device should be connected directly to the on-board USB3 port on the motherboard, not an extension.</span></li><li><span>Check the USB3 Host controller to ensure there it is not shared with other devices</span></li><li><span>If using a PCI-X based card, be sure it is connected to a PCI-Express v2.0.<br></span><span>Try PCIx x4 or x16 slots on the motherboard.</span></li></ul> <br> --- --- --- <br> --- CBGrant, that is the reason why I asked you for guidelines by motherboard that is supported by MS.
CBGrant, if I wrong show me another way.
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Anonymous
2019-03-13T20:50:07+00:00 Hi CBGrant ->
Mission Accomplished - all fixed and thanks
Italo JFK
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Anonymous
2019-05-23T20:43:25+00:00 my 3d scan screen doesn't look like the one shown in your screenshot I'm not showing any controls for hand held or other stuff you have on the RS of the screen. I have only a few size things on the left?>