Hello users of Microsoft’s ‘ 3D Scan’ app! We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter. **IMPORTANT** The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here ) The new Kinect driver must also be installed manually. To install the new driver follow the steps below: In Cortana type ‘Device Manager’ and hit enter Find ‘Kinect sensor devices’ in the list Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’) Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’ There should be a popup window that asks “How do you want to search for drivers?” Choose “Search automatically for updated driver software” Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time. For any issues regarding installing the new Kinect driver please let us know by commenting below. If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’) Thanks!

Strykekyte I did what you made but don´t work out. Please, I need to know the especification of your motherboard, because my "USB Controller" stay with issue.

3D Scan only supports the Kinect v2 (The Kinect that shipped with the Xbox One or the Window v2 version).

I noticed that your Configuration Verifier output on the screenshot the USB shows as incompatible, yet the camera's clearly working. I just bought a camera and am getting the same results with the verifier. CB Grant - obviously we can't trust the verifier; what's up with that? I bought a version 1 camera, and loaded the software SDK v2; is it compatible with a V1 camera, or should I buy a V2 camera as well? I can't get the green light on the camera to come on (both the USB and power are plugged in, and the port shows up as connected to NUI) Can someone who knows about this stuff help me get this working? Thanks in advance.

Hello users of Microsoft’s ‘ 3D Scan’ app! We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter. **IMPORTANT** The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here ) The new Kinect driver must also be installed manually. To install the new driver follow the steps below: In Cortana type ‘Device Manager’ and hit enter Find ‘Kinect sensor devices’ in the list Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’) Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’ There should be a popup window that asks “How do you want to search for drivers?” Choose “Search automatically for updated driver software” Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time. For any issues regarding installing the new Kinect driver please let us know by commenting below. If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’) Thanks! Having issues with the iclone mocap plugin but the skeletons and streams all work fine. I am using the updated Kinect drivers. Any chance you can help me out with that? Nevermind, it turned out that I needed to restart the computer and that the icap drivers were using network communications so a firewall exception needed to be added.

New Version of the Kinect (for Xbox One) Driver and the 3D Scan app

Anonymous

Hello users of Microsoft’s ‘3D Scan’ app!

We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter.

**IMPORTANT**

The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here)

The new Kinect driver must also be installed manually. To install the new driver follow the steps below:

In Cortana type ‘Device Manager’ and hit enter
Find ‘Kinect sensor devices’ in the list
Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’)
Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’
There should be a popup window that asks “How do you want to search for drivers?”
1. Choose “Search automatically for updated driver software”
Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater
If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time.

For any issues regarding installing the new Kinect driver please let us know by commenting below.

If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’)

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

CBGrant and Strykekyte: I bought one motherboard “Asus AMD TR4” but have the following issues: 1- At first, to fix the “Connect and Disconnect” The only procedure that stopped the Kinect V2 to “Disconnect and Reconnect” was the procedure of Piecits](https://social.msdn.microsoft.com/profile/piecits/?ws=usercard-mini) that had disabled and re-enabled again the “Xbox NUI Sensor Microphone Array” in “Control Panel > Hardware and Sound > Sound > Recording”. 2- After the first procedure, to fix the “Connect and Disconnect” for the “USB3.1 Gen2” on board you have to keep the “Control Panel > Hardware and Sound > Sound > Recording” setup screen open, every time you start working with kinect) . The another USB 3.0 on motherboard work better because apply and save the configuration of microphone in “ControlPanel>Sound> Recording”. 3- Strykekyte fixed the “3D Scan don´t find the depth sensor” issue. But Unfortunately all USB on my motherboard running the procedure of accessing to the camera setting in ‘Setting>Privacy>Camera>3D Scan” don´t work because they are Unknown to Microsoft. By this reasons, please [CBGrant and Strykekyte, I need to know the specifications of motherboard that Strykekyte use, because my "USB Controller" stay with this issues. Thanks a lot Italo JFK

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Anonymous

2019-02-15T23:33:19+00:00

Strykekyte I did what you made but don´t work out.

Please, I need to know the especification of your motherboard, because my "USB Controller" stay with issue.
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Anonymous

2019-01-07T19:10:54+00:00

3D Scan only supports the Kinect v2 (The Kinect that shipped with the Xbox One or the Window v2 version).
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Anonymous

2019-01-01T19:02:36+00:00

I noticed that your Configuration Verifier output on the screenshot the USB shows as incompatible, yet the camera's clearly working. I just bought a camera and am getting the same results with the verifier. CB Grant - obviously we can't trust the verifier; what's up with that? I bought a version 1 camera, and loaded the software SDK v2; is it compatible with a V1 camera, or should I buy a V2 camera as well? I can't get the green light on the camera to come on (both the USB and power are plugged in, and the port shows up as connected to NUI) Can someone who knows about this stuff help me get this working? Thanks in advance.
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Anonymous

2018-11-10T21:41:21+00:00
Hello users of Microsoft’s ‘3D Scan’ app!

We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter.

**IMPORTANT**

The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here)

The new Kinect driver must also be installed manually. To install the new driver follow the steps below:

In Cortana type ‘Device Manager’ and hit enter

Find ‘Kinect sensor devices’ in the list

Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’)

Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’

There should be a popup window that asks “How do you want to search for drivers?”

Choose “Search automatically for updated driver software”

Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater

If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time.

For any issues regarding installing the new Kinect driver please let us know by commenting below.

If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’)

Thanks!

Having issues with the iclone mocap plugin but the skeletons and streams all work fine. I am using the updated Kinect drivers. Any chance you can help me out with that?
Nevermind, it turned out that I needed to restart the computer and that the icap drivers were using network communications so a firewall exception needed to be added.
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