Hello users of Microsoft’s ‘ 3D Scan’ app! We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter. **IMPORTANT** The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here ) The new Kinect driver must also be installed manually. To install the new driver follow the steps below: In Cortana type ‘Device Manager’ and hit enter Find ‘Kinect sensor devices’ in the list Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’) Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’ There should be a popup window that asks “How do you want to search for drivers?” Choose “Search automatically for updated driver software” Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time. For any issues regarding installing the new Kinect driver please let us know by commenting below. If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’) Thanks!

cp_sn, If the object and the colors aren’t matching up in your scans you can recalibrate the Kinect alignment. You can do this easily with these steps: 1. Plug-in the Kinect and open the Camera app 2. If you have more than 1 camera plugged into your computer change the settings so it is using ‘Kinect V2 camera’ 3. Close the Camera app 4. Unplug the Kinect and re-plug it in Let me know if this works.

@ItaloJFK, That is the old driver. Have you followed the steps for the newest driver at the beginning of this forum thread?

Could you explain this procedure better? I have the same problem. What camera app are you talking about? Does 3D SCAN allow you to do some manual adjustment? I did not find any scanner adjustment feature in the software. So I can't adjust the software to get a good scan.

Hi I am using the latest version of 3D scan and driver and windows 10. 3D scan shows the depth map off a few inches from the actual object. Please see the attachment. Tried 2 kinect v2 sensors, same result..please advise!

Matias, Thanks for reaching out to us. Could you give us more detail as to what is happening with your scans with the new driver and 3D Scan app? Are you having lower geometry resolution, lower texture resolution, or incomplete scans that lose object detail? With more detail we will be able to help you troubleshoot better. Thanks!

New Version of the Kinect (for Xbox One) Driver and the 3D Scan app

Anonymous

Hello users of Microsoft’s ‘3D Scan’ app!

We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter.

**IMPORTANT**

The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here)

The new Kinect driver must also be installed manually. To install the new driver follow the steps below:

In Cortana type ‘Device Manager’ and hit enter
Find ‘Kinect sensor devices’ in the list
Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’)
Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’
There should be a popup window that asks “How do you want to search for drivers?”
1. Choose “Search automatically for updated driver software”
Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater
If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time.

For any issues regarding installing the new Kinect driver please let us know by commenting below.

If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’)

Thanks!

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81 answers

Anonymous

2017-07-12T20:27:17+00:00

cp_sn,

If the object and the colors aren’t matching up in your scans you can recalibrate the Kinect alignment. You can do this easily with these steps:

1.       Plug-in the Kinect and open the Camera app

2.       If you have more than 1 camera plugged into your computer change the settings so it is using ‘Kinect V2 camera’

3.       Close the Camera app

4.       Unplug the Kinect and re-plug it in

Let me know if this works.
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Anonymous

2018-07-27T19:15:07+00:00

@ItaloJFK,

That is the old driver. Have you followed the steps for the newest driver at the beginning of this forum thread?
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Anonymous

2018-03-02T23:02:42+00:00

Could you explain this procedure better? I have the same problem. What camera app are you talking about?

Does 3D SCAN allow you to do some manual adjustment? I did not find any scanner adjustment feature in the software.

So I can't adjust the software to get a good scan.
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Anonymous

2018-03-02T20:02:44+00:00

Hi I am using the latest version of 3D scan and driver and windows 10. 3D scan shows the depth map off a few inches from the actual object. Please see the attachment. Tried 2 kinect v2 sensors, same result..please advise!
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Anonymous

2017-02-08T23:51:57+00:00

Matias,

Thanks for reaching out to us.

Could you give us more detail as to what is happening with your scans with the new driver and 3D Scan app?

Are you having lower geometry resolution, lower texture resolution, or incomplete scans that lose object detail?

With more detail we will be able to help you troubleshoot better.

Thanks!
Was this answer helpful?

1 person found this answer helpful.

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