Hello users of Microsoft’s ‘ 3D Scan’ app! We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter. **IMPORTANT** The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here ) The new Kinect driver must also be installed manually. To install the new driver follow the steps below: In Cortana type ‘Device Manager’ and hit enter Find ‘Kinect sensor devices’ in the list Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’) Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’ There should be a popup window that asks “How do you want to search for drivers?” Choose “Search automatically for updated driver software” Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time. For any issues regarding installing the new Kinect driver please let us know by commenting below. If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’) Thanks!

3D Scan does not support the Kinect for Xbox 360. Only the Kinect from the Xbox One.

Hi CBGrant. I have followed the steps like you said in your first page The driver is 1.6.0.476 from 2012, is to old. I forgot to say that my kinect is a 360.My "3D Scan" do not find a depth sensor. I must buy a kinect V2 ?? and don´t use the "3D Scan" Thanks Italo

Hi CBGrant.In the link https://www.microsoft.com/en-us/download/details.aspx?id=44559 Microsoft said that: All other users will be provided the current driver and runtime environment on first plugin of their Kinect v2 sensor through Microsoft Windows Update My windows 10 was updated several times and until today never, ever was the plugin send to me. what can I do ???

Thanks to your explanation I have detected that my driver is outdated (xxx.14xx version) I have still the following issue : When Windows is looking for the new driver on the Internet, the search start and never stop I tried both method (update driver from property AND remove kinect reboot replug) Thank you for your help Thierry

Luke. Someone else in this thread asked the same question. Here is what you do: If the object and the colors aren’t matching up in your scans you can recalibrate the Kinect alignment. You can do this easily with these steps: 1. Plug-in the Kinect and open the Camera app 2. If you have more than 1 camera plugged into your computer change the settings so it is using ‘Kinect V2 camera’ 3. Close the Camera app 4. Unplug the Kinect and re-plug it in Let me know if this works.

New Version of the Kinect (for Xbox One) Driver and the 3D Scan app

Anonymous

Hello users of Microsoft’s ‘3D Scan’ app!

We wanted to inform you that starting this weekend we will be launching a new version of our 3D Scan app (version 2.0.46.0) and people that have the app installed will see the update show up on their computers soon thereafter.

**IMPORTANT**

The new version of the app requires a new Kinect (for Xbox One) driver to work with your computer and will not be able to scan without it. Additionally the old version of the app will not scan with the new driver. (You can read more about the exciting new Kinect driver announcement here)

The new Kinect driver must also be installed manually. To install the new driver follow the steps below:

In Cortana type ‘Device Manager’ and hit enter
Find ‘Kinect sensor devices’ in the list
Expand everything under ‘Kinect sensor devices’ (this should expose ‘WDF KinectSensor Interface 0’)
Right click on ‘WDF KinectSensor Interface 0’ and select ‘Update driver’
There should be a popup window that asks “How do you want to search for drivers?”
1. Choose “Search automatically for updated driver software”
Assuming all goes well, you should have just installed the new driver. Right clicking on ‘WDF KinectSensor Interface 0’ again and selecting ‘Properties’ should show you that you have driver version ‘2.2.1610.17001’ or greater
If all does not go well and you did not get the new updated driver with the version listed above, remember that the driver takes time to filter through our backend system and be visible to all locations around the globe. If this happens, please be patient and try the same steps listed above at a later time.

For any issues regarding installing the new Kinect driver please let us know by commenting below.

If you have any feedback for, or issues with, the new 3D Scan app please leave your comments in the Feedback hub (Category: ‘Hardware, Devices, and Drivers’, Subcategory: ‘3D Scan’)

Thanks!

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81 answers

Anonymous

2018-07-27T20:12:52+00:00

3D Scan does not support the Kinect for Xbox 360. Only the Kinect from the Xbox One.
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Anonymous

2018-07-27T19:36:25+00:00

Hi CBGrant.

I have followed the steps like you said in your first page

The driver is 1.6.0.476 from 2012, is to old.

I forgot to say that my kinect is a 360.My "3D Scan" do not find a depth sensor.

I must buy a kinect V2 ?? and don´t use the "3D Scan"

Thanks

Italo
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Anonymous

2018-07-27T18:45:31+00:00
Hi CBGrant.In the link https://www.microsoft.com/en-us/download/details.aspx?id=44559
```
Microsoft said that: All other users will be provided the current driver and runtime environment on first plugin of their Kinect v2 sensor through Microsoft Windows Update
```
My windows 10 was updated several times and until today never, ever was the plugin send to me. what can I do ???
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Anonymous

2018-07-08T05:40:49+00:00
Thanks to your explanation I have detected that my driver is outdated (xxx.14xx version)

I have still the following issue :
- When Windows is looking for the new driver on the Internet, the search start and never stop
- I tried both method (update driver from property AND remove kinect reboot replug)
Thank you for your help

Thierry
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Anonymous

2018-06-25T16:29:06+00:00

Luke.

Someone else in this thread asked the same question. Here is what you do:

If the object and the colors aren’t matching up in your scans you can recalibrate the Kinect alignment. You can do this easily with these steps:

1.       Plug-in the Kinect and open the Camera app

2.       If you have more than 1 camera plugged into your computer change the settings so it is using ‘Kinect V2 camera’

3.       Close the Camera app

4.       Unplug the Kinect and re-plug it in

Let me know if this works.
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