and buy another phone
I can't sign into my Microsoft account on my Lumia phone
I can't sign into my Microsoft account on my Lumia 640LTE phone-
I have recently reset my phone.
When going through the setup process I was unable to sign in.
Thus, I am unable to download apps or sync my devices
I have followed all the hints, tips & steps that I have found on this site as well as many others on the internet.
Reset time manually
Checked for updates
Rebooted phone without sim
Connected wifi / sim data
Reset phone
...
Unfortunately without any success.
If anyone has a solution for me, please may you assists =)
Windows for home | Other | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
54 answers
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Anonymous
2019-10-08T10:59:43+00:00 -
Anonymous
2019-10-08T11:16:01+00:00 I was having some problems on my Lumia 640 LTE running windows 10 so three days ago, I did a hard reset and ended up with version 1709 10.0.15203.26115 (Developers Program)
Since then, I have no way to sign into my Microsoft account, have no Edge browser, can't sign into Outlook, Live mail, can't get on the Internet. I did manage to sign in to my G-mail account and that works.but when I try to sign into Outlook/Live, the screen either goes back, or says do you want to search for an app. There is no app to fix this. I tried updating numerous times, but get the dreaded "Can't update because time and date are not correct" Tried many many recommendations to set the time, none of them worked, still get the Date and Time error message.
Downloaded Google, but when I try to access a web site, I receive an error message 'Could not connect to server'. I have both WiFi, and data enabled. Not sure why I get that message?
I have spent days trying to fix this phone, many times with the Microsoft Recovery tool. It will recognize my Lumia 640 LTE, and attempt to install an older software version, but when it gets to the flash point, the phone restarts and Microsoft Recovery tool fails. Over and over I have tried. Gave up on that.
On the phone, Reset protection is On, and can't turn it Off, because I can't sign into Microsoft. My Lumia 640 is also not listed in My Devices at Microsoft.com
So bottom line, currently with this phone, I can't sign into Microsoft, or Outlook, no Edge browser, Google does not work, can't browse the Internet, Hard resetting the phone doesn't change anything, can't update because of the incorrect time thing, Windows Device Recovery Tool fails at the flash point. Can anyone help save this phone?
i have this problem now ... did you finally find the solution ?
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Anonymous
2019-10-09T09:11:41+00:00 I was having some problems on my Lumia 640 LTE running windows 10 so three days ago, I did a hard reset and ended up with version 1709 10.0.15203.26115 (Developers Program)
Since then, I have no way to sign into my Microsoft account, have no Edge browser, can't sign into Outlook, Live mail, can't get on the Internet. I did manage to sign in to my G-mail account and that works.but when I try to sign into Outlook/Live, the screen either goes back, or says do you want to search for an app. There is no app to fix this. I tried updating numerous times, but get the dreaded "Can't update because time and date are not correct" Tried many many recommendations to set the time, none of them worked, still get the Date and Time error message.
Downloaded Google, but when I try to access a web site, I receive an error message 'Could not connect to server'. I have both WiFi, and data enabled. Not sure why I get that message?
I have spent days trying to fix this phone, many times with the Microsoft Recovery tool. It will recognize my Lumia 640 LTE, and attempt to install an older software version, but when it gets to the flash point, the phone restarts and Microsoft Recovery tool fails. Over and over I have tried. Gave up on that.
On the phone, Reset protection is On, and can't turn it Off, because I can't sign into Microsoft. My Lumia 640 is also not listed in My Devices at Microsoft.com
So bottom line, currently with this phone, I can't sign into Microsoft, or Outlook, no Edge browser, Google does not work, can't browse the Internet, Hard resetting the phone doesn't change anything, can't update because of the incorrect time thing, Windows Device Recovery Tool fails at the flash point. Can anyone help save this phone?
i have this problem now ... did you finally find the solution ?
Hi,
Yes the issue was eventually resolved. The solution was brought about by an update to version 1709 with OS build:10.0.15254.587
I just updated to OS Build: 10.0.15254.590 and all is still fine.
Regards
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Anonymous
2019-10-09T21:51:43+00:00 I still have the problem phone with the endless cant sign in thing. I've longed given up on it, but wanted to use it as a mini tablet. Can't update because I can't sign in on this particular device, without recovery code. Haha what a joke.
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Anonymous
2019-11-20T23:39:17+00:00 I have this problem where I reset my windows phone and when I try to sign in it says "we can't connect at this moment. Try again later