Vista: The update does not apply to your system

Anonymous

This follows on from the Windows Update problem in Vista and 7 (see here) but seems to be a different problem, so I've moved away from that topic.

I have 32-bit Vista Home Premium (but with a 64-bit processor...don't know why the manufacturer did that), and haven't been able to install any updates since around March 2016. I've followed the instructions on page 1 of the Windows Update thread, and the first update I need to apply is kb3185911. When I try to install, I get the error "The update does not apply to your system". kb3185911 isn't in my list of installed updates, and there don't appear to be any prerequisites for it listed on its page on the MS site. I'm definitely trying to install the x86 (32 bit) version, and not the 64 bit version. Automatic updates are switched off.

To see what would happen, I tried to install some of the subsequent updates referred to on page 1 of the Windows Update thread, but get the same error each time: "The update does not apply to your system".

Any ideas what could be causing this?

Thanks.

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Anonymous

2017-03-25T01:20:41+00:00

Eighteen (18) days & counting...
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lmacri 2,505 Reputation points

2017-03-24T21:53:10+00:00

Regarding the BSOD, the suggestions made on BleepingComputer haven't solved the problem, and I guess it's beginning to look like a hardware error causing these. The caveat here is that one suggestion was to update a storage driver - nvstor32.sys - but I haven't been able to find a more up to date version than the one I already have.

Hi JL3008:

Sorry, I'm not sure if there's a problem with the e-mail notification system but I was browsing through the forum today and just realized you posted back in this thread a few days ago.

I've been following your thread Occasional BSOD in Vista in bleepingcomputer and two of the drivers in the stack trace for your BSODs were the NVIDIA driver nvstor32.sys and your Norton BASH (Behavior Analysis and System Heuristics) driver BHDrvx86.sys. After you uninstalled Norton from Control Panel | Programs | Programs and Features and re-booted did you run the **Norton Removal Tool** as bwv848 suggested to ensure you wiped any orphaned files and registry entries left behind by the uninstall wizard? You only said you "deinstalled" Norton.

In post # 10 of that thread bwv848 stated "Your NVIDIA drivers are still being mentioned in the "raw stac.k".Did you really update them?" and you replied "I couldn't find a more recent version of nvstor32, sodeinstalled and reinstalled the same version" .

If you go back to my 31-Jan-2017 post <here> in this thread your NVIDIA drivers were one of the red flags I raised about your Speccy profile (http://speccy.piriform.com/results/Av0os0jP0zjidReGZrUoCqp): "You appear to have several outdated hardware drivers. For example, the driver for yourGeForce GT610 graphics card is listed as v10.18.13.5850 (a.k.a v358.50, released in April 2012) but according to http://www.geforce.com/drivers, the latest available driver for 32-bit Vista SP2 isv365.19 from May 2016."

Did you open your NVIDIA Control Panel (probably something similar to Control Panel | Hardware and Sound | NVIDIA Control Panel | Help | Updates) to check your current driver version and see if Check for Updates... can find a newer driver?

32-bit Vista Home Premium SP2 * Firefox ESR v52.0.1 * NIS v22.9.1.12 * MBAM Premium v2.2.1

HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
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Anonymous

2017-03-20T21:30:34+00:00

Hello again,

Regarding the BSOD, the suggestions made on BleepingComputer haven't solved the problem, and I guess it's beginning to look like a hardware error causing these. The caveat here is that one suggestion was to update a storage driver - nvstor32.sys - but I haven't been able to find a more up to date version than the one I already have.

So, if this is a hardware fault, that couldn't be causing the update failures could it? If not, what should I try next?

Thanks
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lmacri 2,505 Reputation points

2017-02-24T13:41:51+00:00

,,,NAV has reported a clean bill of health: no security threats, nothing. Is it still worth trying Malwarebytes 2.2.1?

If not, where next? The BSODs?

Hi JL3008:

That's not what I recommended in my previous post(s) but the free Malwarebytes is a good anti-malware scanner and might find a few potentially unwanted programs or modification (PUPs / PUMs) that weren't caught by your Norton Full System Scan. If you have any issues running Malwarebytes they have a user forum where you can get help (see bdubrow's pinned topic Having problems using Malwarebytes? Please follow these steps). As I said before, however, you have multiple problems on your machine (intermittent BSODs, System File Checker errors, Windows Update errors) and I doubt that a custom Full System scan by Malwarebytes is going to fix all those problems.

If you want to know what I'd recommend just re-read my last two posts. Having your dump files analyzed to determine the cause of your your BAD_POOL_HEADER BSODs in the bleepingcomputer Windows Crashes, BSOD, and Hangs Help and Support board as I suggested <here> on 09-Feb-2017 might be a good place to start.

32-bit Vista Home Premium SP2 * Firefox v51.0.1 * NIS v22.9.0.71 * MBAM Premium v2.2.1

HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
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