Vista: The update does not apply to your system

Anonymous
2017-01-23T12:54:10+00:00

This follows on from the Windows Update problem in Vista and 7 (see here) but seems to be a different problem, so I've moved away from that topic.

I have 32-bit Vista Home Premium (but with a 64-bit processor...don't know why the manufacturer did that), and haven't been able to install any updates since around March 2016. I've followed the instructions on page 1 of the Windows Update thread, and the first update I need to apply is kb3185911. When I try to install, I get the error "The update does not apply to your system". kb3185911 isn't in my list of installed updates, and there don't appear to be any prerequisites for it listed on its page on the MS site. I'm definitely trying to install the x86 (32 bit) version, and not the 64 bit version. Automatic updates are switched off.

To see what would happen, I tried to install some of the subsequent updates referred to on page 1 of the Windows Update thread, but get the same error each time: "The update does not apply to your system".

Any ideas what could be causing this?

Thanks.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2017-01-28T22:43:36+00:00
    1. So you did NOT uninstall the OEM-preinstalled Bullguard free-trial before you installed (not "deinstalled") the McAfee application or the Norton application and you did not run the McAfee removal tool & reboot before you installed your first Norton application, is that correct?

    2a. When you run a manual check for updates, what (if any) updates are offered (i.e., tell me the KB numbers)?

    2b. Assuming one or more updates are offered, do any of them successfully install?

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  2. Anonymous
    2017-01-28T16:22:55+00:00

    Hello again,

    1. Yes. I deinstalled it after deinstalling McAfee and Norton.

    2a. McAfee first, then Norton.

    2b. Not after the McAfee deinstall, but I did reboot after the Norton deinstall.

    2c. 25th January, 2017.

    1. Oops. I'm afraid I initially made an assumption about IE. I've never knowingly installed IE9 because, as I say, I never use IE. However, when I came to check properly, it is indeed IE9. It looks like it was installed as part of a Windows Update on 11th June 2012. Sorry.
    2. KB3139929 was installed on 10th March, 2016.

    Thanks.

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  3. Anonymous
    2017-01-27T19:59:58+00:00
    1. Did you ever uninstall the Bullguard free-trialware?

    2a. Did you run the McAfee removal tool before you ran the Norton removal tool or vice versa?

    2b. Did you reboot after running each removal tool?

    2c. In Windows Explorer [WinKey+E], navigate to & right-click on:

    • **C:\Program File**Norton Security <=this folder

    Select PROPERTIES: What's the CREATED date displayed on the resulting GENERAL tab?

    1. In your second post above you said, "I don't have IE9" now you're telling me it was installed on 11 June 2012. Were you confused or...?

    4. When (exact date) was KB3139929 installed according to Installed Updates (notUpdate History)? [1]

    ==================================================

    [1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)

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  4. Anonymous
    2017-01-27T19:54:29+00:00

    [revised & reposted below]

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  5. Anonymous
    2017-01-27T17:53:33+00:00

    Hello again,

    1. I downloaded and ran the McAfee removal tool myself. I couldn't find the Norton removal tool so contacted Norton support and got involved in a Live Chat. The agent sent a link to the removal tool and offered to do the removal for me remotely. It wasn't strictly necessary, but I took him up on the offer. Once it had been removed, I reinstalled it myself.

    2a. 11th June, 2012.

    2b. Via Windows Update.

    2c. 9.0.48 (KB3139929)

    1. Yes.

    Thanks.

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