Bose QuietComfort 35 not working on Windows 7 (64bit Professional)

Anonymous
2016-08-06T01:34:52+00:00

Im having issues with my Bose QC35, i have successfully installed (or at least i think i did it). But i cant play any sound on them, is like they are not paired at all. After a few minutes the QC35 gets off saying there is no device available.

Just to add, the QC35 are working perfectly fine with my android phone and also other laptop with Windows 10

Bluetooth Devices:

Bose QC35 Properties:

If i go to the operation windows (right click on the BT device icon)

When i go to sound devices i cant see the QC35. (same if i try from Skype, Spotify, etc)

I have already downloaded the latest driver for the bluetooth from Dell, restarted the laptop hundred of times and also contacted Bose without luck

If anybody can shed some light on this i will very gratefull

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

57 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-10-23T20:40:07+00:00

    Hello K4rel, Im glad u can use your headphones with ur computer :) Can u please provide some additional info about your solution? You mention u uninstalled your previous bluetooth driver and then downloaded new Intel drivers. Did they work? Or did it only work with the Lenovo drivers? /BR

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2016-11-02T06:42:22+00:00

    SOLVED. 

    I had the same problem. 

    Lenovo X1 Carbon

    Windows 7 64 bit

    Bose QC35

    1. Downloaded the drivers from https://downloadcenter.intel.com/download/26311/Intel-Wireless-Bluetooth-Software-for-Windows-7-?v=t
    2. Install the driver
    3. Restart the machine
    4. Pair the headphones, works like a charm

    Regards.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2016-11-08T10:12:49+00:00

    SOLVED. 

    I had the same problem. 

    Lenovo X1 Carbon

    Windows 7 64 bit

    Bose QC35

    1. Downloaded the drivers from https://downloadcenter.intel.com/download/26311/Intel-Wireless-Bluetooth-Software-for-Windows-7-?v=t
    2. Install the driver
    3. Restart the machine
    4. Pair the headphones, works like a charm

    Regards.

    Hello. I tried your solution Nelish but it does not work with my HP ZBOOK 15. Neither does HP Bluetooth drivers work. Thanks anyway!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2016-12-14T04:55:10+00:00

    For anyone else having this same issue, remove the update KB3161608 and KB3172605 mentioned here: http://www.infoworld.com/article/3099109/microsoft-windows/microsoft-yanks-buggy-speed-up-patch-kb-3161608-replaces-it-with-kb-3172605-and-3172614.html

    It's now working on my win 7 64 bit version, however I can't get the microphone working just yet.

    Shout out to a colleague who manage to get his and my Bose QC35 working.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments