Bose QuietComfort 35 not working on Windows 7 (64bit Professional)

Anonymous
2016-08-06T01:34:52+00:00

Im having issues with my Bose QC35, i have successfully installed (or at least i think i did it). But i cant play any sound on them, is like they are not paired at all. After a few minutes the QC35 gets off saying there is no device available.

Just to add, the QC35 are working perfectly fine with my android phone and also other laptop with Windows 10

Bluetooth Devices:

Bose QC35 Properties:

If i go to the operation windows (right click on the BT device icon)

When i go to sound devices i cant see the QC35. (same if i try from Skype, Spotify, etc)

I have already downloaded the latest driver for the bluetooth from Dell, restarted the laptop hundred of times and also contacted Bose without luck

If anybody can shed some light on this i will very gratefull

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2017-03-25T23:41:57+00:00

    What solved my problem was updating the headphone's software, or firmware. I don't remember where I found the download link but it will take you to this site http://btu.bose.com/ and from there it will ask you to connect your headphones via USB to your PC and update it. Once mine was updated, I was able to add the Bluetooth device as usual.

    Note: If you added the device, right click on it and remove it. Then added again. I had software version 1.05 and it updated to 1.20 and this fixed my issue with Windows 7. With Windows 10 I had no issues.

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  2. Anonymous
    2017-03-26T00:20:20+00:00

    Thank you, Manny81! I was able to update from version 1.10 to 1.20.  Bose did not make the existence of its Bluetooth update page obvious to me when I went to their Website and looked up support topics.  Thanks again!

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  3. Anonymous
    2017-03-26T00:59:38+00:00

    You're welcome! Please click on "Helpful" and "Solved my problem" and hopefully others will see it. Thanks!

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  4. Anonymous
    2017-04-26T19:09:32+00:00

    Solved for me! Same problem here with my Dell 7450 running Windows 7 64 bit.

    Initially it finds the QC35, can pair but then finds 3 Bluetooth Peripheral Devices and fails to install the driver for these 3 devices.

    I uninstalled the Bluetooth driver for the Intel Wireless Bluetooth. Then I downloaded and installed the Intel PROSet/Wireless Software for Bluetooth technology 18.16.1 and after restart I paired the QC35 then it succeeded to install the drivers for the bluetooth peripheral devices and it works!

    Thanks all!

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  5. Anonymous
    2017-06-06T12:33:45+00:00

    This answer helped me. You need to deactivate the PIM functions as stated. (I did a complete reinstall of the BT Stack and BT Software in addition and removed the paired device list in QC 35 and rebootet, before starting the process again after several attempts. Works now. Update you QC35 before starting)

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