Bose QuietComfort 35 not working on Windows 7 (64bit Professional)

Anonymous
2016-08-06T01:34:52+00:00

Im having issues with my Bose QC35, i have successfully installed (or at least i think i did it). But i cant play any sound on them, is like they are not paired at all. After a few minutes the QC35 gets off saying there is no device available.

Just to add, the QC35 are working perfectly fine with my android phone and also other laptop with Windows 10

Bluetooth Devices:

Bose QC35 Properties:

If i go to the operation windows (right click on the BT device icon)

When i go to sound devices i cant see the QC35. (same if i try from Skype, Spotify, etc)

I have already downloaded the latest driver for the bluetooth from Dell, restarted the laptop hundred of times and also contacted Bose without luck

If anybody can shed some light on this i will very gratefull

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-08-18T10:55:05+00:00

    Hi Chrissy,

    I think you were not stuck at the same point as we have been. For me for example, however windows thinks it is paired and shows the QC35 in the devices list, my headphone (if you check in the bose connect app) says it doesn't have any other paired device, just my phone. Not even a disconnected one.

    Also if I doubleclick the QC35 icon after checking the headset profile, I'm greeted with the same windows as when I right'click and go properties.

    • What windows version are you using?
    • What Bluetooth adapter/chip you have in the computer?
    • Did the QC35 pair for you without issues only the sound devices were missing?

    Thanks,

    Miklos

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  2. Anonymous
    2016-08-18T10:34:33+00:00

    Hi all,

    had the similar problem, but could fix it :)

    In the Device and Printer View, right click the QC35, go to services and check Headset. Ok for saving.

    Double click on the QC35 and enable both operations..

    This worked at least for me and I ended up with 2 playback devices.

    Cheers

    Christian

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  3. Anonymous
    2016-08-15T20:11:14+00:00

    Hi,

    To properly isolate your concern, we need the following information:

    1. Have you tried the previous solutions provided by Jamille Nar?
    2. Have you made any changes on your Windows 7 device prior to this concern?

    You may also get in touch with your headphone's manufacturer to verify if Bose QuietComfort 35 can work with a device running on a Windows-7 platform, by clicking this link: BOSE - Contact Us.

    Keep us posted.

    Hi Pual, 

    I tried all the proposed solutions with no luck. 

    I haven't made any changes to my windows 7 device prior to this concern. 

    Apparently Bose says that they don't have any audio drivers for their headphones. The problem seems to be that my bluetooth device gets reognized, but doesn't show up in sound section. Please see below. What is the problem behind this behavior. 

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=da58519d-bf81-4469-82c3-8f7f760744bc)![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=b6fbedbd-da98-4999-a51e-af708b737467)![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=f7344ef5-60d8-4861-903f-af694b53d32e)

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    1500+ people found this answer helpful.
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  4. Anonymous
    2016-08-15T19:56:22+00:00

    Hi,

    To properly isolate your concern, we need the following information:

    1. Have you tried the previous solutions provided by Jamille Nar?
    2. Have you made any changes on your Windows 7 device prior to this concern?

    You may also get in touch with your headphone's manufacturer to verify if Bose QuietComfort 35 can work with a device running on a Windows-7 platform, by clicking this link: BOSE - Contact Us.

    Keep us posted.

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