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Im having issues with my Bose QC35, i have successfully installed (or at least i think i did it). But i cant play any sound on them, is like they are not paired at all. After a few minutes the QC35 gets off saying there is no device available.
Just to add, the QC35 are working perfectly fine with my android phone and also other laptop with Windows 10
Bluetooth Devices:
Bose QC35 Properties:
If i go to the operation windows (right click on the BT device icon)
When i go to sound devices i cant see the QC35. (same if i try from Skype, Spotify, etc)
I have already downloaded the latest driver for the bluetooth from Dell, restarted the laptop hundred of times and also contacted Bose without luck
If anybody can shed some light on this i will very gratefull
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've tried everything posted in this thread (yes, each and every one of them) and so far, nothing's worked.
Just like everyone else, the headphones are seen in the Devices & Printers window and recognized as Bluetooth, but the Bluetooth Peripheral Drivers can't be found.
Intel & Microsoft: can't you guys stop finger-pointing and just provide us a solution? It shouldn't be so damned difficult or costly to do that. And no, this won't help persuade us to upgrade our hardware or go to Win10.
I have carried out all the instructions above without success. The nearest I got is for the headphones to show in Bluetooth Devices and for them to appear in Device Manager or when I right the Volume control icon and select properties, the headphones show up with the other audio devices(speakers ect) but with a red arrow or mark beside it. When I click on the headphone icon I get the message "Headphones could not be initialised" meaning they do not work.
Could MS not get a pair of BT headphones and work on giving win 7 users a working driver, or not modify the Win 10 driver which seems to work with the Q35's to work with Win 7.
Addittional Info:
I have Win 7 U installed on another disk on the same PC and when I booted into this OS(same as my Normal on, Win 7 U) I got the headphones working. I cannot really explain why as I did nothing different. The only difference as I can see was I already had drivers installed on this OS for the Bose AE2W BT headphones that are not being used as I lost the Bluetooth dongle that came with them so I can no longer use them as Bluetooth headphones. Now I need to transfer this to my other installation of Win 7 which may not be possible as I cant add the AE2W to that system. I will upload a few pics to show the drivers being used.
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Addittional Info:
Success on my normal Win 7 system. The drivers are correct and it had nothing to do with already having the AW2E headphone drivers installed although they are the same drivers. What got it working for me was disabling "PIM Interface" in the Bluetooth settings, once I had unticked this I was able to access the control on the QC 35 headphones and connect. To bring up these Bluetooth settings, right click the Bluetooth icon on the taskbar and select "Open Settings", you will now see a tab(last one on the right) "Pim Interface". Click on this and if "Allow Bluetooth Devices to send you PIM items such as ect, ect" is ticked, untick it and hit apply. This did it for me although I still had one issue in that when I(sometimes) open the "Show Bluetooth Devices" menu, right clicked the Headphones image and selected "Control" the menu appeared for a second and closed again not enough time for me to select connect, but I can right click the volume control icon and select "Playback Devices" and by selecting the headphones in this list I can connect. It should not be this hard to pair a pair of headphones but at least I can now use them with my PC.
For anyone else having this same issue, remove the update KB3161608 and KB3172605 mentioned here: http://www.infoworld.com/article/3099109/microsoft-windows/microsoft-yanks-buggy-speed-up-patch-kb-3161608-replaces-it-with-kb-3172605-and-3172614.html
It's now working on my win 7 64 bit version, however I can't get the microphone working just yet.
Shout out to a colleague who manage to get his and my Bose QC35 working.
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SOLVED.
I had the same problem.
Lenovo X1 Carbon
Windows 7 64 bit
Bose QC35
- Downloaded the drivers from https://downloadcenter.intel.com/download/26311/Intel-Wireless-Bluetooth-Software-for-Windows-7-?v=t
- Install the driver
- Restart the machine
- Pair the headphones, works like a charm
Regards.
Hello. I tried your solution Nelish but it does not work with my HP ZBOOK 15. Neither does HP Bluetooth drivers work. Thanks anyway!
