Bose QuietComfort 35 not working on Windows 7 (64bit Professional)

Anonymous
2016-08-06T01:34:52+00:00

Im having issues with my Bose QC35, i have successfully installed (or at least i think i did it). But i cant play any sound on them, is like they are not paired at all. After a few minutes the QC35 gets off saying there is no device available.

Just to add, the QC35 are working perfectly fine with my android phone and also other laptop with Windows 10

Bluetooth Devices:

Bose QC35 Properties:

If i go to the operation windows (right click on the BT device icon)

When i go to sound devices i cant see the QC35. (same if i try from Skype, Spotify, etc)

I have already downloaded the latest driver for the bluetooth from Dell, restarted the laptop hundred of times and also contacted Bose without luck

If anybody can shed some light on this i will very gratefull

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2017-01-18T13:23:33+00:00

    hello alexandro i got the same problems.

    ( !! EXACTLY the same !! )

    i am pretty sure it's cause the bose quiet 35 use only bluetooth 4.1 my computer have a card compatible 4.0 but if the item use only 4.1 it doesn't works ( i have not tested yet but it's the only explanation i got ).

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  2. Anonymous
    2017-01-15T13:43:06+00:00

    Hi all

    This solution got me sorted. I recommend anyone facing the same problem to do this. I just downloaded the intel Bluetooth driver and double clicked on my headphone and being able now to listen to my music from the BQC.

    Thanks.

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  3. Anonymous
    2017-01-06T12:46:02+00:00

    Dear Alejandro,

    I had the same problem.

    I'm working on a laptop from Dell that runs 64-bit windows 7.

    My solution was to install the latest "wireless bluetooth" driver of the laptop from the Dell website.

    I think that the current bluetooth driver doesn't fully support the bluetooth Bose settings.

    After the wirelles bluetooth driver is installed the setup is pretty straight forward.

    I hope this will work for your pc.

    Kind regards,

    Steven

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  4. Anonymous
    2017-01-04T21:45:16+00:00

    I had the same problem for months. I finally solved it. There can be several reasons why you are not able to use your Bose qc35 headphones on Windows 7. I have personal experience with two cases:

    First Case (simplest): You have not yet enabled your system to use the headphones

    Solution: You can search the community on more details on how to fix this, but briefly...

    • Go to Devices and Printers
    • Right click the Bose qc35 icon (assuming you paired it successfully)
    • click on "services"
    • Enable "Listen to Music" . There should be a green checkmark once this is complete.
    • Try playing music. If it works, you are done.

    If not you may need to go to control panel, hardware and sound, manage audio devices (under sound tab), click on headset and set it as the default device.

    Second Case:  Bose qc35 paired successfully but clicking on "services" from the step above does not open a new window, in other words, the services are unavailable. 

    Solution:

    For me, this was because of a problem with the Bluetooth driver on my laptop. 

    • First, try to repair the Bluetooth driver/software
    • Go to control panel
    • Uninstall a program
    • Find the Bluetooth driver/software from the list (Mine was Intel Wireless Bluetooth)
    • Click on it
    • Click "repair 
    • You may have to restart after this step. Try playing music. May have to follow instruction under the first case above.

    If it still does not work

    • Or, try searching online and installing the latest version of your Bluetooth driver software

    Note: I was tipped by another post on the forum. Do look online for the latest version. The windows device manager is not always accurate at troubleshooting this problem. I hope this helps.

    reference: https://answers.microsoft.com/en-us/windows/forum/windows\_vista-hardware/bluetooth-services-not-listed/0ea873cc-c7ff-4884-bb6c-2cafb0eda32b

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  5. Anonymous
    2016-12-30T20:20:05+00:00

    It's no different in windows 10 though /:

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