Bose QuietComfort 35 not working on Windows 7 (64bit Professional)

Anonymous
2016-08-06T01:34:52+00:00

Im having issues with my Bose QC35, i have successfully installed (or at least i think i did it). But i cant play any sound on them, is like they are not paired at all. After a few minutes the QC35 gets off saying there is no device available.

Just to add, the QC35 are working perfectly fine with my android phone and also other laptop with Windows 10

Bluetooth Devices:

Bose QC35 Properties:

If i go to the operation windows (right click on the BT device icon)

When i go to sound devices i cant see the QC35. (same if i try from Skype, Spotify, etc)

I have already downloaded the latest driver for the bluetooth from Dell, restarted the laptop hundred of times and also contacted Bose without luck

If anybody can shed some light on this i will very gratefull

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-08-10T19:34:39+00:00

    Hello Tórfinn,

    You can skip that part and install the device driver instead.

    Refer to Bose Product Support site to download the official driver for your Bose QC35.

    Thanks.

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  2. Anonymous
    2016-08-10T15:37:12+00:00

    Jamille - there is no Bose driver to be uninstalled. Thats the problem.

    Are there any Windows drivers for Bose QC35 to be found????

    /tórfinn

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  3. Anonymous
    2016-08-09T20:27:35+00:00

    Let's try to clear out your Bluetooth and Bose drivers and reinstall those. Here are the steps to do so:

    Step 1: Remove your Device.

    1. Go to Control Panel.
    2. Click on Hardware and Sound.
    3. Choose the Devices and Printers option.
    4. Look for Bluetooth Devices, right-click on it then choose Remove Device option.

    Step 2: Uninstall the Bose driver.

    1. Go to Device Manager, then click the View button.
    2. Choose "Show Hidden Devices" option.
    3. Go back to Device Manager.
    4. Redirect to Bluetooth option.
    5. Look for Bose, right-click then Uninstall.

    Step 3: Uninstall the Bluetooth driver.

    1. Go to Device Manager.
    2. Click on Network adapters.
    3. Look for Bluetooth device, right-click then Uninstall.
    4. Restart your PC.

    You may now download and install the latest Bluetooth driver for your device/PC, restart your PC, and Pair Bluetooth Headset.

    Thanks.

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  4. Anonymous
    2016-08-09T19:42:26+00:00

    Hi jamille,

    the QC35 is not there. I have updated the bluetooth drivers also.

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  5. Anonymous
    2016-08-09T18:57:31+00:00

    You might also want to check on your play devices settings because Windows 7 will not show playback or recording devices by default because they are under the disabled devices.

    Follow the steps below to enable the disabled devices:

    1. Search for Control Panel on the search bar on your computer.
    2. Click on Hardware and Sound category.
    3. Choose the Manage audio devices under the Sound option**.**
    4. On the top of the Sound window, click on the either the Playback or Recording tab.
    5. Right-click anywhere in the box where the devices are listed.
    6. Click on Show Disabled Devices so there is a check mark next to it.
    7. Right-click on any grayed-out icons and then select Properties.
    8. Click on the drop down menu beside "Device usage:".
    9. Select on Use this device (enable).
    10. Click OK.

    You may also try to update a driver for hardware that isn't working properly by following the steps on this link.

    Thanks.

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