Bose QuietComfort 35 not working on Windows 7 (64bit Professional)

Anonymous
2016-08-06T01:34:52+00:00

Im having issues with my Bose QC35, i have successfully installed (or at least i think i did it). But i cant play any sound on them, is like they are not paired at all. After a few minutes the QC35 gets off saying there is no device available.

Just to add, the QC35 are working perfectly fine with my android phone and also other laptop with Windows 10

Bluetooth Devices:

Bose QC35 Properties:

If i go to the operation windows (right click on the BT device icon)

When i go to sound devices i cant see the QC35. (same if i try from Skype, Spotify, etc)

I have already downloaded the latest driver for the bluetooth from Dell, restarted the laptop hundred of times and also contacted Bose without luck

If anybody can shed some light on this i will very gratefull

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-10-17T09:36:51+00:00

    I have the same problem as many other. The computer and head phones are able to pair but not working properly. So the conclusion of the problem is that Windows 7 is missing a driver which Windows 10 has? Seems like a Microsoft problem then. When do Microsoft expect this to be solved?

    I'm using HP ZBOOK 15 with Windows 7P 64 bit.  /BR

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  2. Anonymous
    2016-10-11T18:37:03+00:00

    Had the same issue. After messing around with it for about 3 days, I finally got the QC35's to connect and play music coming from the computer. 

    1. Purchased targus bluetooth 4.0 dual mode micro usb adapter at office supply. 
    2. Uninstalled bluetooth drivers that my computer came with. 
    3. Download the targus drivers and software - It comes with a disc, but I don't have a disk drive on my computer so I had to go to https://www.broadcom.com/support/bluetooth and download the software/drivers for the bluetooth device. 
    4. Once bluetooth device is setup, you should be able to connect your headphones and it will install the drivers needed automatically. 
    5. Restart computer and turn your headphones on while booting up. - Not sure if they have to be on or not when the system is starting up because I haven't tried it any other way yet. 
    6. Open up your devices/printers and they should show up in there. Double click the headphones icon to open your bluetooth device control and click connect. I have speech recognition disabled because I don't need it at the moment so not sure if it works or not. 
    7. Open Audio devices and make sure there is a green check mark next to:

                 Headphones

                 Bluetooth hands free audio

                 Defualt Device

    Should be good to go after that! 

    I can't skip songs from the QC35 when listening on my pc, but it's better than having no music at all to listen to while at the desk. I haven't tried to connect to my phone while being connected to my pc so you can try that at your own risk lol.

    Oh btw.... I am running a Dell Latitude E5450 Windows 7 Enterprise 64-Bit

    Hope this helps...

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  3. Anonymous
    2016-09-23T20:00:27+00:00

    Hamilton,

    Thanks for responding.  The issue occurs with most laptops running Windows 7 (Home and Professional are both cited).   BOSE QC35 headset is not sold with a bluetooth dongle.  Incidentally, BOSE also has taken the position that the QC35 is not guaranteed to work with any laptop, as it is intended for use with tablets and phones.

    It seems from this thread that most of the technical issues are around getting the laptop(s) to "speak the same bluetooth language" as you put it.  I have a DELL Latitude E6440, and I have not been able to convince it to talk to the Quiet Comfort headset.  It appears to load drivers and recognize the headset, but does not "pair".  Some people have made it work, with varying degrees of success, by re-installing drivers (INTEL drivers and/or Bluetooth). What I think we really are looking for is a definitive path to make this technology work nicely together consistently.  Having to re-boot to connect your headset (that works for some), is not really practical, but for the vast majority of this thread's users (apparently), the BOSE QC35 is an expensive boat anchor as far as use with Windows 7.  The BOSE QC35 DOES pair and work very nicely with Windows 10, installing, pairing and operating as expected.

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  4. Anonymous
    2016-09-08T15:45:06+00:00

    I've had endless issues with this as well. Dell Latitude E7450 with the Intel bluetooth adapter, on Windows 7 Pro x64

    Firstly, the Intel drivers don't install properly, the installer gets to a point where it wants to install the connection manager application, after which it fails and exits.

    I ended up extracting the MSI and installing the driver manually, which worked.

    Then I paired up the QC35, and it detects okay but disconnects and remains disconnected afterwards. I am unable to configure the bluetooth services.

    How I solved this was by replacing the MS bluetooth stack with the Toshiba stack for non-Toshiba notebooks (http://support.toshiba.com/drivers)

    The headset needs to be turned on when you start up the OS, otherwise you won't have audio. A workaround is to delete the pairing and just re-pair the QC35 with the OS.

    I suspect the reason for the issues with the Windows BT stack is that Windows 7's stack implementation isn't version 4 compliant and doesn't advertise the computer name to the QC35 properly, causing the QC35 to drop the connection.

    I tried the WIDCOMM stuff but that requires Broadcom/QLogic chips, and I don't believe we should be paying for stuff like BlueKitchen to get something to work that is supposed to just function out the box.

    I hope this helps some of you guys out.

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  5. Anonymous
    2016-08-24T12:22:41+00:00

    I can underwrite this problem as well. Dell E7440 with Intel Bluetooth hardware and windows 7 professional 64bit.

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