Bose QuietComfort 35 not working on Windows 7 (64bit Professional)

Anonymous
2016-08-06T01:34:52+00:00

Im having issues with my Bose QC35, i have successfully installed (or at least i think i did it). But i cant play any sound on them, is like they are not paired at all. After a few minutes the QC35 gets off saying there is no device available.

Just to add, the QC35 are working perfectly fine with my android phone and also other laptop with Windows 10

Bluetooth Devices:

Bose QC35 Properties:

If i go to the operation windows (right click on the BT device icon)

When i go to sound devices i cant see the QC35. (same if i try from Skype, Spotify, etc)

I have already downloaded the latest driver for the bluetooth from Dell, restarted the laptop hundred of times and also contacted Bose without luck

If anybody can shed some light on this i will very gratefull

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-08-10T19:54:50+00:00

    There is no specific driver for Bose QC35. Same headphone on WIN10 get recognized without issues. The problem is with WIN7 recognizing the QC35

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  2. Anonymous
    2017-04-26T19:09:32+00:00

    Solved for me! Same problem here with my Dell 7450 running Windows 7 64 bit.

    Initially it finds the QC35, can pair but then finds 3 Bluetooth Peripheral Devices and fails to install the driver for these 3 devices.

    I uninstalled the Bluetooth driver for the Intel Wireless Bluetooth. Then I downloaded and installed the Intel PROSet/Wireless Software for Bluetooth technology 18.16.1 and after restart I paired the QC35 then it succeeded to install the drivers for the bluetooth peripheral devices and it works!

    Thanks all!

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  3. Anonymous
    2016-10-16T07:28:11+00:00

     I have a DELL Latitude E6440, and I have not been able to convince it to talk to the Quiet Comfort headset..  

    I have the exact same Dell model.  But what's different with my situation than it seems to be with many others is that my QC35 pairs properly (apparently) with my Latitude E6440 running Windows 7, but I'm simply unable to "connect" the device.  It will not change from the "Disconnected" setting in the "Playback" tab of sound options (yes, I've tried disabling the default speakers/headphones).

    I even get as far as having the two options of listening to music or using the device for VoIP calls, but when I right- or left-click on either option, there is no functionality to the links.

    And yes, I've done the update-driver-and-restart routine....

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  4. Anonymous
    2016-08-09T19:42:26+00:00

    Hi jamille,

    the QC35 is not there. I have updated the bluetooth drivers also.

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  5. Anonymous
    2016-08-06T22:25:24+00:00

    Hello Alejandro,

    Let us isolate the issue by answering the following:

    • Have you tried connecting another headphone on your PC to make sure that the port is working properly?
    • Do you get any error message when using your headset?

    You may also try to perform the following troubleshooting steps below:

    Run the fix it for hardware devices and check if you will still encounter the same issue.

    Perform clean boot to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install/run a program on your OS. Refer to this link to perform the clean boot in your Windows 7.

    Thanks.

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