New Win7 install will not do windows update ***FINALLY FIXED***

ThrashZone - Two things:

1. My machine was successfully activated - it says right there under "Control Panel" "System and Security" "System" that "Window is activated".
2. I don't think my windows update problem is due to Nortons as in my most recent loading of the Win7 OS, after the OS was activated and before I loaded Nortons, I tried the Windows update and it did not work.

Thanks for the help and suggestion.  It’s odd but I tried that download and it downloaded but is stuck on “Searching for updates on this computer” – spinning and spinning but nothing else is happening.

This cannot be my ability to access the web or download because I am logging on this board just fine and I have in the past days downloaded IE11…

The other strange thing is I have a laptop that is running WinXP Ultimate – with an original version of the OS that came with that Sony Viao.  That machine has successfully download windows update in the past (I can see the list) but now it too cannot do windows update.  Just spins and spins.  Is there something wrong at Microsoft?

An update:  I checked my wife's PC which is also running WinVista and her machine has no problem getting windows update.  The only common things about the two PC that is having problem getting update is both of them has the OS running on an SSD...

https://support.microsoft.com/en-us/kb/942962

Diagnostic Report (1.9.0027.0):

---

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG

Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=

Windows Product ID: 00359-OEM-8992687-00057

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {77619A85-B937-4519-B806-79189B23ED88}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.160121-1718

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{77619A85-B937-4519-B806-79189B23ED88}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3788061661-3726337579-740904070</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C675</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2.30</Version><SMBIOSVersion major="2" minor="6"/><Date>20120718000000.000000+000</Date></BIOS><HWID>A7B73E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition

Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00359-00178-926-800057-02-1033-7601.0000-3072011

Installation ID: 006893084652862606423704821481065211633366008001102200

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: W8DQG

License Status: Licensed

Remaining Windows rearm count: 2

Trusted time: 2/27/2016 7:54:26 AM

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: N/A

HealthStatus: 0x0000000000000000

Event Time Stamp: N/A

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEWRVgECo5eNLhTqu3QnFKqLnM=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name    OEMID Value    OEMTableID Value

  APIC            TOSASU        TOSASU00

  FACP            TOSASU        TOSASU00

  HPET            TOSASU        TOSASU00

  MCFG            TOSASU        TOSASU00

  ECDT            TOSASU        TOSASU00

  SLIC            TOSASU        TOSASU00

  SSDT            PmRef        Cpu0Ist

  SSDT            PmRef        Cpu0Ist

I would manually install this update client

https://support.microsoft.com/en-us/kb/3135445

Depending on whether you want or not win-10

I'd set the update system to Automatic except Uncheck give me recommended update the same way I receive Important ones.

Restart your machine and make sure these services are running and set to automatic in Task manager,

Background Intelligent Transfer services

Cryptographic

Windows Installer

Windows Update