Export messages fails using Windows Live Mail 16.4.3528.0331 on Windows 8.1

Anonymous
2016-02-12T21:45:50+00:00

I am using Windows Live Mail Application Version 2012 (Build 16.4.3528.0331) on a Windows 8.1 laptop.

I am buying a new laptop which will come with Windows 10.  I am trying to export the emails from two of the three accounts I have in the current application to back them up and to hopefully import to the Windows 10 email application.  (The third account is a web based account so it does not need to be backed up locally.)  I want to keep the communications on my local computer and back up drives.  

I am following the Microsoft directions for exporting the emails from the application.  Although I had no problems exporting the contact files from the application, I am not able to export the emails.  A couple of different things have happened.

1 - At first I received a message indicating the data had been exported, but when I went to the folder to which it should have gone, the folder was empty.  (I tried this several times.)

2 - Then I was able to get as far in the process as browsing to find the folder I wanted to put the emails in, I was able to select the folders I wished to export, I was able to click on "next" and a split second later (way too short a period of time for the number of emails involved) to click on "finish." None of the emails were exported to the new file.

3 - I repeated the process as in step 2 above twice and instead of attempting to export only selected files, I attempted to export all files.  I had the same results - no emails were exported or in one case only one draft email was exported.

I feel confident I am following Microsoft's directions for this process as depicted in their Microsoft Essentials part of their website.  Would appreciate some advice.  I know I can simply copy the files from the section on my hard drive where they are stored.  My concern about using that approach is that importing them to the Windows 10 email application may not work.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

66 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-02-18T15:05:57+00:00

    Hi Noel,

    Yes this worked for me to. I uninstalled KB3126593 re-booted and the message export worked once again.

    Many thanks to you and Anita & Sunshine for finding the cause.

    The only problem is that you have to switch off automatic updating to prevent the update being re-applied - and you also wonder if by removing the update you are also leaving yourself open to other problems that the update fixed. One would hope Microsoft would work on fixing the fix but ....

    I also have to say I am very disappointed that Microsoft's representatives Ron & Mohammed have in this thread simply told people to follow the standard process despite it being repeatedly reported that the process no longer worked.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-02-18T12:26:28+00:00

    BINGO

    I'm still on Win7 , but had that patch KB3126593. Uninstalled it and everything works. Thankyou so much!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-02-18T11:45:42+00:00

    WLM 2012  on Win8 PC. Version 2012 (Build 16.4.3528.0331)

    Export ... appears to run successfully, but ends immediately ...

    Is that Windows 8.1?

    As you'll see if you read through this portmanteau thread, this appears to be caused by Windows Update KB3126593. I've made some suggestions in this post.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-02-18T10:53:31+00:00

    This question merged with several others dealing with the same problem

    You'll see you're not alone with this problem, which seems only to affect Windows Live Mail (2012?) running on Windows 8.1 with KB3126593 installed. I don't think it's anything to do with the number of messages involved.

    Until someone works out how to perform the mitigation (which looks as if it's a simple registry addition), you should be able to continue as before by removing KB3126593. Unfortunately, I don't have a Windows 8.1 machine to test on, so here are a couple of suggestions:

    Possible mitigation with KB3126593 installed

    Copy the text in the appropriate box

    On a 64-bit system

    <ul><br></ul><br><br><br><br><br>REG ADD "HKLM\System\CurrentControlSet\Control\Session Manager\Safe Load Prefixes" /v 1 /d "C:\Program Files (x86)\Windows Live"<br><br><br><br><br><ul><br></ul>

    On a 32-bit system

    <ul><br></ul><br><br><br><br><br>REG ADD "HKLM\System\CurrentControlSet\Control\Session Manager\Safe Load Prefixes" /v 1 /d "C:\Program Files\Windows Live"<br><br><br><br><br><ul><br></ul>
    1. Press Windows key + X and select Command Prompt (Admin)
    2. Right-click in the command window, select Paste and press Enter.

    3. Close the command window and reboot

    Uninstall the update

    1. Press Windows key + X and select Command Prompt (Admin)
    2. In the command window, type

    wusa /uninstall /kb:3126593 3. Close the command window and reboot

    Whichever one you choose, test the export function in Windows Live Mail after making the change, then come back here and tell us what happened.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-02-18T10:37:05+00:00

    The export folder should be the same drive as Windows Live Mail.

    It is probably easiest to have the export folder on the desktop.

    Do the export, then move the folder to a flash drive.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments