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I am using Windows Live Mail Application Version 2012 (Build 16.4.3528.0331) on a Windows 8.1 laptop.
I am buying a new laptop which will come with Windows 10. I am trying to export the emails from two of the three accounts I have in the current application to back them up and to hopefully import to the Windows 10 email application. (The third account is a web based account so it does not need to be backed up locally.) I want to keep the communications on my local computer and back up drives.
I am following the Microsoft directions for exporting the emails from the application. Although I had no problems exporting the contact files from the application, I am not able to export the emails. A couple of different things have happened.
1 - At first I received a message indicating the data had been exported, but when I went to the folder to which it should have gone, the folder was empty. (I tried this several times.)
2 - Then I was able to get as far in the process as browsing to find the folder I wanted to put the emails in, I was able to select the folders I wished to export, I was able to click on "next" and a split second later (way too short a period of time for the number of emails involved) to click on "finish." None of the emails were exported to the new file.
3 - I repeated the process as in step 2 above twice and instead of attempting to export only selected files, I attempted to export all files. I had the same results - no emails were exported or in one case only one draft email was exported.
I feel confident I am following Microsoft's directions for this process as depicted in their Microsoft Essentials part of their website. Would appreciate some advice. I know I can simply copy the files from the section on my hard drive where they are stored. My concern about using that approach is that importing them to the Windows 10 email application may not work.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks jFiredog. I have submitted a comment on the update page as you suggested. As for edging users towards windows 10... A while ago, before diving in, I dipped my toe in the water by Googling for "Windows 10 problems". The results filled me with despondency. My word, Microsoft's quality and regression control seems very poor. So I'm waiting until the dust settles, if ever...
Thanks for reacting!
... all looks fine for me in Windows 10
Sure - this fault seems isolated to Windows 8.1. It could well be that Microsoft are ignoring this obvious bug with the update, because it will go away as soon as the user upgrades to Windows 10. Just one more reason to upgrade.
Hi Noel,
During the last few days I have changed machine (sooner than I imagined) and now have a new desktop running Windows 10. Before applying the latest set of updates I successfully imported my Windows Live Mail messages. I then applied all outstanding updates but noticed KB3126593 wasn't amongst them. As a test I then exported all my messages and it worked fine.
So in summary all looks fine for me in Windows 10 and I didn't have a chance to test your migration. Sorry about that and thanks again for your help.
I ... found that it is KB3126593 that is causing the problem on my PC. Leaving the others installed to not stop the emails exporting.
Please see my post of 18 February. No-one has yet reported back to say whether the mitigation worked or not. It's bad policy not to apply a security update because it interferes with a single function in a single program; it leaves the computer at risk.
@Everyone:
Has anyone tested the proposed mitigation steps? With what result?
I uninstalled three Windows updates before I started writing down the release numbers. However I restarted my laptop after each of those three were uninstalled and still had the problem - emails were not exporting.
I then uninstalled KB3134814, KB3134214, KB3127226, KB3127222, KB3126593 – restarted my computer – and was able to successfully export my emails to a folder on my Desktop.
Thanks.
I have had the same problem but have found that it is KB3126593 that is causing the problem on my PC. Leaving the others installed to not stop the emails exporting.
