Export messages fails using Windows Live Mail 16.4.3528.0331 on Windows 8.1

Anonymous
2016-02-12T21:45:50+00:00

I am using Windows Live Mail Application Version 2012 (Build 16.4.3528.0331) on a Windows 8.1 laptop.

I am buying a new laptop which will come with Windows 10.  I am trying to export the emails from two of the three accounts I have in the current application to back them up and to hopefully import to the Windows 10 email application.  (The third account is a web based account so it does not need to be backed up locally.)  I want to keep the communications on my local computer and back up drives.  

I am following the Microsoft directions for exporting the emails from the application.  Although I had no problems exporting the contact files from the application, I am not able to export the emails.  A couple of different things have happened.

1 - At first I received a message indicating the data had been exported, but when I went to the folder to which it should have gone, the folder was empty.  (I tried this several times.)

2 - Then I was able to get as far in the process as browsing to find the folder I wanted to put the emails in, I was able to select the folders I wished to export, I was able to click on "next" and a split second later (way too short a period of time for the number of emails involved) to click on "finish." None of the emails were exported to the new file.

3 - I repeated the process as in step 2 above twice and instead of attempting to export only selected files, I attempted to export all files.  I had the same results - no emails were exported or in one case only one draft email was exported.

I feel confident I am following Microsoft's directions for this process as depicted in their Microsoft Essentials part of their website.  Would appreciate some advice.  I know I can simply copy the files from the section on my hard drive where they are stored.  My concern about using that approach is that importing them to the Windows 10 email application may not work.

Windows for home | Other | Email and communications

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  1. Anonymous
    2016-02-17T21:23:40+00:00

    I uninstalled Windows update kb3126593.  Then I was able to export Windows Live Mail successfully.  I also turned off my Windows update automatic updates since I don't know if kb3126593 would automatically be installed again.

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  2. Anonymous
    2016-02-17T19:49:11+00:00

    I too suspected there has been an issue with an update. It seems I am not the only one that has a recent problem with this.

    I have successfully exported e-mails many times before to back them up off computer. I tried on the 16th for the first time in a few weeks and it repeatedly exports only one e-mail only. I'm sure I'm doing nothing different.

    I run Win 8.1 I have auto updates on

    The last updates wereon Feb 10th when there were 21 updates.

    My Live Mail 2012 build is 16.4.3563.0918

    Is there anything we can do - or do we wait for a fix from MS?

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  3. Anonymous
    2016-02-17T14:36:14+00:00

    I had already seen this advice and followed it (as I stated in the post) , so it is something else causing the failure.

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  4. Anonymous
    2016-02-17T14:18:14+00:00

    Hi Alan,

    Thank you for posting your query in Microsoft Community.

    We understand how you feel about the situation. We're sorry for the trouble.

    I suggest you to follow the suggestions provided by the ¡Firedog from the below link & check if it helps.

    http://answers.microsoft.com/en-us/windowslive/wiki/livemail-files/export-and-import-messages/97e1f967-6ea7-4aac-94c9-e95ea8e740c3

    Thank you.

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  5. Anonymous
    2016-02-17T12:24:15+00:00

    I uninstalled the five updates mentioned by Anita and rebooted but then received entry point errors when trying to start Windows Live Mail and various other programs so I had to re-install them. 

    I have to go out now for rest of day but tomorrow I could try uninstalling just  KB3127222 as mentioned by Noel and if that doesn't fix problem I could try uninstalling each of the five updates Anita mentioned but one at a time and see if this will help.

    Does this sound sensible or does anyone have a better plan?

    From Anita's findings it does seem as though the updates are causing the problem so the question is rather than uninstall them wouldn't it be better to get Microsoft to investigate further and fix now the field has been narrowed? If so, how do we get them to do this?

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