update Window 7 Professional

[After resetting Windows Update, a manual check for updates offered fifteen (15) Important updates and one (1) Optional update...two (2) of the Important updates (i.e., KB3114442 & KB915597) and the one (1) Optional update successfully installed.]...ALL of the failed installs were MS office updates...I still don't have 2 of your listed updates which were part of the failed group: KB3114893 & KB3115465.

1. Can you open (access) Windows Defender?
2. Is the Windows Firewall enabled (turned on)?

• If all were well with the computer and the install of Kaspersky Internet Security [and I think that is NOT the case!], Windows Defender & Firewall should be disabled and Windows Update should NOT be offering any updates for Windows Defender (i.e., KB915597)!

3. Open Update History (which should NOT be blank/empty now) and double-click on the line for failed update KB3114893. What error number is displayed in the resulting DETAILS window?
4. Open Update History and double-click on the line for failed update KB3115465. What error number is displayed in the resulting DETAILS window?
5. You do NOT have an Office 2007 disk (DVD/CD), is that correct?

PA Bear:

1. Sort of—I get a screen that is about scanning it. I get a home page saying “Real time protection is off.”
2. Yes. When I access Windows Firewall, I get “These settings are being managed by a vendor product Kaspersky Internet Security.” (Private networks are connected but Public ones are not.) JUST found another way to access Windows Firewall and it says it is OFF!
3. Error # 6BB
4. Error # 6BB
5. Nope, no disk came with the refurbed computer.

FYI: I have tried running Windows Update with Kaspersky "paused" and that didn't change the outcome. Previously, I had to pause Kaspersky when adding account profile information...but only to one account.

Thank you,

Ariele

1. No
2. No, Windows Firewall is OFF!

3 & 4) Error # 6BB

5. Yes, that's correct

Are Defender Definitions updates (KB915597) still being offered when you run manual checks for updates?

IN RE the Office 2007 updates => You might see if the remaining security-related updates successfully install after running a "Detect & Repair" => https://support.microsoft.com/en-us/kb/924614

Related => http://www.howtogeek.com/howto/microsoft-office/detect-and-repair-applications-in-microsoft-office-2007/ & https://support.office.com/en-us/article/Diagnose-and-repair-crashing-Office-programs-by-using-Office-Diagnostics-79da9853-439c-47fe-826d-ef678d3f726e

PA Bear:

1. no other Defender updates offered, 14 refusing to install, all MS Office 2007
2. Ran Diagnostics--no problems seen.

Ariele

Which "Diagnostics" did you run?

=========================================

Tutorial: How to repair your install of Office 2007

http://www.slipstick.com/tutorial/repair-office-outlook-installation/