update Window 7 Professional

Anonymous
2016-07-30T21:57:46+00:00

Only updates that include the 64 info in the title of the update are being allowed to successfully update. The code was 6BB, then changed to a #d one, but I didn't get that written down. I've tried the download of the Repair.bat as administrator and that didn't work. I've run

Troubleshooters that have come up and they think they've fixed everything, but still only a few updates can download. This has been true since February. I thought they were downloading as I've re-tried updating previously and eventually the update window will say "no new important updates"--but those still had failed...updater just seems to have given up on them.

Help! I bought this hard drive for $800 last year to replace the one with Vista that was always difficult. That plus the tech's hours make this an expensive mistake. Does anyone know how to fix this without reloading Win 7?

Ariele

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

77 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-08-01T22:45:22+00:00

    We'll still need to "dig a little deeper" here. Please answer each of the following[admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

    1a. When (approx. date) did you purchase the Dell computer?

    1b. Has Windows 10 ever been installed?

    1c. Have you ever done a Repair Install and/or a clean install of Windows 7 since you bought the computer?

    1d. Have you replaced the hard-drive since you bought the brand-new Dell computer?

    1. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?
    2. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?
    • Chances are (99.99%) the Dell computer came with a McAfee free-trial preinstalled. McAfee (and Norton) applications are notorious for not uninstalling (or upgrading) cleanly. The "leftovers" may be your #1 troublemaker here.

    4a. Your list of Installed Updates says that Internet Explorer 11 [sic] was installed on 10 June 2016, is that correct?

    4b. Were you running Internet Explorer 8 (IE8), IE9 or IE10 before you installed IE11?

    5a. When (exact date, preferably) did you disable Windows Update (automatic updating)?

    5b. What are the KB numbers of the last four (4) failed updates according to your Update History (this time) and what error number(s) is associated with each failed update? [1]

    1. *Assuming Java is installed =>*Is Java Version 8 Update 101 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]
    • Java Update: Patch it or pitch it

    http://krebsonsecurity.com/2014/07/java-update-patch-it-or-pitch-it/

    • Is it time to disable/uninstall Java?

    http://securitygarden.blogspot.com/2013/01/java-zero-day-again-time-to.html

    7. Can you successfully upgrade to Flash Player version 22.0.0.210 (or higher) by opening Internet Explorer ONLY to this page? => http://www.adobe.com/go/getflash

    • BEWARE any pre-checked options to "drive-by" install unwanted, third-party software (e.g., Google Toolbar; McAfee Security Scan Plus)!
    1. Is Firefox version 47.0.1 (or higher) and/or Google Chrome version 52.0.2743.82 (or higher) or any other alternate browser installed?
    2. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Glary Utilities; Registry Booster; McAfee QuickClean; AVG Quick Clean; AVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner component)?

    ==============================================

    [1] Start | Control Panel | Windows Update | View update history (in left-hand menu)

    [2] No need to install Java if it's not already installed!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-08-01T21:51:54+00:00

    Answer-by-number:

    I bought this hard drive for $800 last year to replace the one with Vista...

    Windows 7 was pre-installed on the new Dell...

    I got the new hard drive with Windows 7 Pro installed...all the programs from my old HD put on for me. [SOURCE]

    1. I'm still very confused. First you tell us you replaced the Vista computer's hard-drive (HDD) last year - now you're telling us that Win7 came preinstalled on the computer. Do I have the wrong end of the stick or what?
    2. Is KB3170455, KB3168965, and/or KB3163245 listed in Installed Updates(not Update History)? [1]
    3. When (exact date) was KB3170106 installed according to Installed Updates(not Update History)?
    4. When (exact date) was Internet Explorer 11 installed according to Installed Updates?

      

    1. Is Adobe Flash Player v22.0.0.209 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/
    2. How long has Windows Update (i.e., automatic updating) been disabled?
    3. Have you ever run the McAfee Consumer Products Removal Tool and/or the Norton Removal Tool?

    ==============================================

    [1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)

    PA Bear:

    Trying to do this right and finding it so confusing. Sorry about all the stuff I'm doing wrong. I really am attempting to follow rules and provide answers, etc.

    1. Forget about the Vista--it's on the old computer but is why I went to a computer with Windows 7
    2. KB3170455, KB3168965, KB3163245 all installed on 7/14/16.
    3. KB3170106 also installed on 7/14/16.
    4. Explorer 11 says June 10, 2016 (that's for the most recent 11 update, I believe...except that I got the one today that bumped it up to the next level).
    5. It says: You have version 22,0,0,209 installed (Adobe Flash Player).
    6. Since Feb 12, 2016 most updates have failed--HOWEVER, some have succeeded--those with "x64-based systems" in their names and one other: Dell Inc. - Display - Dell SE198WFP(Analog).
    7. I do not believe I've run either of those removal tools.

    Please tell me if I should change my update setting back to allowing updates.

    Thank you so much for your time and help,

    Ariele

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2016-08-01T19:21:43+00:00

    Answer-by-number:

    I bought this hard drive for $800 last year to replace the one with Vista...

    Windows 7 was pre-installed on the new Dell...

    I got the new hard drive with Windows 7 Pro installed...all the programs from my old HD put on for me. [SOURCE]

    1. I'm still very confused. First you tell us you replaced the Vista computer's hard-drive (HDD) last year - now you're telling us that Win7 came preinstalled on the computer. Do I have the wrong end of the stick or what?
    2. Is KB3170455, KB3168965, and/or KB3163245 listed in Installed Updates(not Update History)? [1]
    3. When (exact date) was KB3170106 installed according to Installed Updates(not Update History)?
    4. When (exact date) was Internet Explorer 11 installed according to Installed Updates?
    5. Is Adobe Flash Player v22.0.0.209 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/
    6. How long has Windows Update (i.e., automatic updating) been disabled?
    7. Have you ever run the McAfee Consumer Products Removal Tool and/or the Norton Removal Tool?

    ==============================================

    [1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-08-01T18:05:28+00:00

    Thanks for your response:

    Windows 7 was pre-installed on the new Dell. I was given a disk with it & assume that was used.

    Maybe I'm just not knowledgeable enough about what some of these terms mean.

    Internet Explorer is 11 (11.09600.18376  11.0.33  KB3170106)

    The old Dell with Vista is retired. I was told it was on it's last legs.

    (I have changed the settings to "never allow updates" since someone suggested that.)

    I've gotten 24 messages from the community and trying not to just try everything that I'm hearing to do for this.

    Thank you for sticking with me.

    Ariele

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments