update Window 7 Professional

1. Purchased from Seattle Computers on Lake City Way
2. "Microsoft Registered Refurbisher" is all it says on the sheet alerting me to it being refurbished--no date.
3. Created date Kaspersky Jan 13, 2016 7:55 pm
4. All my programs were installed on this computer by Seattle Computers tech. I have had Kaspersky for several years. I believe January 2016 must have been the renewal date this year.
5. Internet Explorer 11 installed 1/14/15 (before I bought the computer).
6. I did not own the computer until 11/15, so no other version of Internet Explorer that I'm aware of, though pre-refurbishment, there probably was but this is not in the installed updates. No other version of Explorer is in the Installed Updates.
7. Office 2007 was installed on the refurbished computer when I bought it. The Windows 7 Professional disk that came with the computer says "Licensed for use with the Registered Refurbisher Program. www.microsoft.com/registeredrefurb

7b) I got the Windows 7 disk with the refurbed computer (which was just the hard drive as I already had my own monitor, keyboard, and mouse) from Seattle Computers when I purchased it.

7c Yes, I followed your instructions and found KB3114541, KB3114741, and/or KB3114748 listed in Installed Updates, not Update History.

8. Yes, I just upgraded Firefox to 48.0 just now.

I hope any of this helps clarify!

Thank  you for your time and efforts,

Ariele

Haven't given up and you, just trying to figure out your last few replies. Please don't quote my posts in your replies. If you can't answer all the questions in one reply, wait until you can do so. THX

1a) Refurbished Dell computer purchased on 11/03/15

1b) Windows 10 never installed

1c) No

1d) No

2. Kaspersky Internet Security 16 - 589 days left on subscription [purchased c. Mar-16?]
3. No

4a) [no answer]

4b) [no answer]

5a) Sunday, 21 July 2016 per Thrashdrive's ThrashZone's reply to this thread and ElderN's posts in this thread.

5b) Security Updates for Microsoft Office 2007 KB2596915, KB2984943, KB3114542 & KB3114742  Error details: Code 6BB and/or 80246007

6. Java is no longer installed
7. Yes, Flash Player  plugin for IE11 version 22.0.0.210 is now installed
8. Firefox 47.0.1 is installed; Chrome has been uninstalled
9. No

While we await follow-up replies from Thrashdrive and ElderN, please answer the following questions by number:

1. Where or from whom did you purchase the refurbished Dell computer in November 2015?
2. Can you tell me who refurbished it & when?
3. In Windows Explorer [WinKey+E], navigate to & right-click on:

• **C:\Program Files**Kaspersky Lab <=this folder

Select PROPERTIES: What's the CREATED date displayed on the resulting GENERAL tab?

4. What anti-virus application or security suite was installed BEFORE you installed the Kaspersky suite earlier this year (I assume), was your subscription (if any) still current, and did you uninstall it before you installed the Kaspersky suite?

5a. Open Installed Updates.

5b. Find the listing for Internet Explorer 11 and tell me when (exact date) it was installed.

6. If you can remember => Were you running Internet Explorer 8, Internet Explorer 9, or Internet Explorer 10 [<= PICK ONE] before you installed Internet Explorer 11?

7a. When (approx. date) did you install Office 2007 (e.g., December of 2015; January of 2016)?

7b. How or from whom did you obtain the Office 2007 installation disk?

7c. Is KB3114541, KB3114741, and/or KB3114748 listed in Installed Updates(not Update History)? [1]

8. Can you successfully upgrade to Firefox version 48.0? See https://support.mozilla.org/en-US/kb/update-firefox-latest-version

=============================================

[1] cf. https://technet.microsoft.com/library/security/ms16-015

PA Bear:

Have you given up on me? I did finish doing all those things and answering the questions. Here's the full list of them:

1a) 11/03/15 (Dell computer purchase date)

1b) no Windows 10 (ever installed)

1c) Nope (no clean wipes done)

1d) The Dell computer I have is refurbished...I don't have any other hard drive (except for the old Dell)

2. "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 16.0.1\avpui.exe" 589 days left on subscription
3. No Norton of McAfee which I HATE as I previously had exactly that problem...on another computer. There's NONE on this one that I find in program check.

4a) I'm assuming that was the updated version. I had Explorer on this computer when I bought it 11/03/15. I used it until a boss insisted upon having Firefox.

4b) So I think the answer to that would have to be yes, given the answer to 4a. (That I had earlier versions of Explorer than the 11 it is now.)

5a) Yesterday as "Elder" on MS community said to do that and then Thrashdrive repeated that. (updated Explorer 11 to 11.0.01)

5b) I) Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) Installation date: ‎7/‎30/‎2016 8:45 PM

Installation status: Failed Error details: Code 6BB

II) Security Update for Microsoft Office 2007 suites (KB2984943) Error details: Code 6BB

III) Security Update for Microsoft Office 2007 suites (KB3114542) Error details: Code 6BB

IV) Security Update for Microsoft Office 2007 suites (KB3114742) Error details: Code 6BB

   FYI--code 6BB at one point switched to code 80246007 maybe on a different update fail. (4 most recent failed updates and error codes)

6. Uninstalled Java which was 8 update 65
7. Went to the higher Flash Player 22.0.0.210 and then deleted the Chrome I accidentally included ;-)
8. Firefox 47.0.1 is installed but I'm using the Explorer for all these tasks
9. I don't use any of those registry cleaners

Ariele

PS Hope you can help me.

We'll still need to "dig a little deeper" here. Please answer each of the following[admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

1a. When (approx. date) did you purchase the Dell computer?

1b. Has Windows 10 ever been installed?

1c. Have you ever done a Repair Install and/or a clean install of Windows 7 since you bought the computer?

1d. Have you replaced the hard-drive since you bought the brand-new Dell computer?

2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?
3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

• Chances are (99.99%) the Dell computer came with a McAfee free-trial preinstalled. McAfee (and Norton) applications are notorious for not uninstalling (or upgrading) cleanly. The "leftovers" may be your #1 troublemaker here.

4a. Your list of Installed Updates says that Internet Explorer 11 [sic] was installed on 10 June 2016, is that correct?

4b. Were you running Internet Explorer 8 (IE8), IE9 or IE10 before you installed IE11?

5a. When (exact date, preferably) did you disable Windows Update (automatic updating)?

5b. What are the KB numbers of the last four (4) failed updates according to your Update History (this time) and what error number(s) is associated with each failed update? [1]

6. *Assuming Java is installed =>*Is Java Version 8 Update 101 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

• Java Update: Patch it or pitch it

http://krebsonsecurity.com/2014/07/java-update-patch-it-or-pitch-it/

• Is it time to disable/uninstall Java?

http://securitygarden.blogspot.com/2013/01/java-zero-day-again-time-to.html

7. Can you successfully upgrade to Flash Player version 22.0.0.210 (or higher) by opening Internet Explorer ONLY to this page? => http://www.adobe.com/go/getflash

• BEWARE any pre-checked options to "drive-by" install unwanted, third-party software (e.g., Google Toolbar; McAfee Security Scan Plus)!

8. Is Firefox version 47.0.1 (or higher) and/or Google Chrome version 52.0.2743.82 (or higher) or any other alternate browser installed?
9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Glary Utilities; Registry Booster; McAfee QuickClean; AVG Quick Clean; AVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner component)?

==============================================

[1] Start | Control Panel | Windows Update | View update history (in left-hand menu)

[2] No need to install Java if it's not already installed!

1a) 11/03/15

1b) no Windows 10

1c) Nope

1d) The Dell computer I have is refurbished...I don't have any other hard drive (except for the old Dell)

2. "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 16.0.1\avpui.exe" 589 days left on subscription
3. No Norton of McAfee which I HATE as I previously had exactly that problem...on another computer. There's NONE on this one that I find in program check.

4a) I'm assuming that was the updated version. I had Explorer on this computer when I bought it 11/03/15. I used it until a boss insisted upon having Firefox.

4b) So I think the answer to that would have to be yes, given the answer to 4a.

5a) Yesterday as "Elder" on MS community said to do that and then Thrashdrive repeated that.

5b) I) Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) Installation date: ‎7/‎30/‎2016 8:45 PM

Installation status: Failed Error details: Code 6BB

II) Security Update for Microsoft Office 2007 suites (KB2984943) Error details: Code 6BB

III) Security Update for Microsoft Office 2007 suites (KB3114542) Error details: Code 6BB

IV) Security Update for Microsoft Office 2007 suites (KB3114742) Error details: Code 6BB

   FYI--code 6BB at one point switched to code 80246007 maybe on a different update fail.

6. in order to do this in Explorer, I have to leave this page, so I will continue answering after I try the things you're asking for that require a new window in Explorer.

To complete answers:

6. Uninstalled Java which was 8 update 65
7. Went to the higher Flash Player 22.0.0.210 and then deleted the Chrome I accidentally included ;-)
8. Firefox 47.0.1 is installed but I'm using the Explorer for all these tasks
9. I don't use any of those registry cleaners

Ariele

We'll still need to "dig a little deeper" here. Please answer each of the following[admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

1a. When (approx. date) did you purchase the Dell computer?

1b. Has Windows 10 ever been installed?

1c. Have you ever done a Repair Install and/or a clean install of Windows 7 since you bought the computer?

1d. Have you replaced the hard-drive since you bought the brand-new Dell computer?

2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?
3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

• Chances are (99.99%) the Dell computer came with a McAfee free-trial preinstalled. McAfee (and Norton) applications are notorious for not uninstalling (or upgrading) cleanly. The "leftovers" may be your #1 troublemaker here.

4a. Your list of Installed Updates says that Internet Explorer 11 [sic] was installed on 10 June 2016, is that correct?

4b. Were you running Internet Explorer 8 (IE8), IE9 or IE10 before you installed IE11?

5a. When (exact date, preferably) did you disable Windows Update (automatic updating)?

5b. What are the KB numbers of the last four (4) failed updates according to your Update History (this time) and what error number(s) is associated with each failed update? [1]

6. *Assuming Java is installed =>*Is Java Version 8 Update 101 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

• Java Update: Patch it or pitch it

http://krebsonsecurity.com/2014/07/java-update-patch-it-or-pitch-it/

• Is it time to disable/uninstall Java?

http://securitygarden.blogspot.com/2013/01/java-zero-day-again-time-to.html

7. Can you successfully upgrade to Flash Player version 22.0.0.210 (or higher) by opening Internet Explorer ONLY to this page? => http://www.adobe.com/go/getflash

• BEWARE any pre-checked options to "drive-by" install unwanted, third-party software (e.g., Google Toolbar; McAfee Security Scan Plus)!

8. Is Firefox version 47.0.1 (or higher) and/or Google Chrome version 52.0.2743.82 (or higher) or any other alternate browser installed?
9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Glary Utilities; Registry Booster; McAfee QuickClean; AVG Quick Clean; AVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner component)?

==============================================

[1] Start | Control Panel | Windows Update | View update history (in left-hand menu)

[2] No need to install Java if it's not already installed!

1a) 11/03/15

1b) no Windows 10

1c) Nope

1d) The Dell computer I have is refurbished...I don't have any other hard drive (except for the old Dell)

2. "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 16.0.1\avpui.exe" 589 days left on subscription
3. No Norton of McAfee which I HATE as I previously had exactly that problem...on another computer. There's NONE on this one that I find in program check.

4a) I'm assuming that was the updated version. I had Explorer on this computer when I bought it 11/03/15. I used it until a boss insisted upon having Firefox.

4b) So I think the answer to that would have to be yes, given the answer to 4a.

5a) Yesterday as "Elder" on MS community said to do that and then Thrashdrive repeated that.

5b) I) Security Update for Microsoft Office Visio Viewer 2007 (KB2596915) Installation date: ‎7/‎30/‎2016 8:45 PM

Installation status: Failed Error details: Code 6BB

II) Security Update for Microsoft Office 2007 suites (KB2984943) Error details: Code 6BB

III) Security Update for Microsoft Office 2007 suites (KB3114542) Error details: Code 6BB

IV) Security Update for Microsoft Office 2007 suites (KB3114742) Error details: Code 6BB

   FYI--code 6BB at one point switched to code 80246007 maybe on a different update fail.

6. in order to do this in Explorer, I have to leave this page, so I will continue answering after I try the things you're asking for that require a new window in Explorer.