update Window 7 Professional

Anonymous
2016-07-30T21:57:46+00:00

Only updates that include the 64 info in the title of the update are being allowed to successfully update. The code was 6BB, then changed to a #d one, but I didn't get that written down. I've tried the download of the Repair.bat as administrator and that didn't work. I've run

Troubleshooters that have come up and they think they've fixed everything, but still only a few updates can download. This has been true since February. I thought they were downloading as I've re-tried updating previously and eventually the update window will say "no new important updates"--but those still had failed...updater just seems to have given up on them.

Help! I bought this hard drive for $800 last year to replace the one with Vista that was always difficult. That plus the tech's hours make this an expensive mistake. Does anyone know how to fix this without reloading Win 7?

Ariele

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2016-08-16T05:28:19+00:00

    Which "Diagnostics" did you run?

    =========================================

    Tutorial: How to repair your install of Office 2007

    http://www.slipstick.com/tutorial/repair-office-outlook-installation/

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  2. Anonymous
    2016-08-16T01:41:17+00:00

    PA Bear:

    1. no other Defender updates offered, 14 refusing to install, all MS Office 2007
    2. Ran Diagnostics--no problems seen.

    Ariele

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  3. Anonymous
    2016-08-15T21:07:57+00:00
    1. No
    2. No, Windows Firewall is OFF!

    3 & 4) Error # 6BB

    1. Yes, that's correct

    Are Defender Definitions updates (KB915597) still being offered when you run manual checks for updates?

    IN RE the Office 2007 updates => You might see if the remaining security-related updates successfully install after running a "Detect & Repair" => https://support.microsoft.com/en-us/kb/924614

    Related => http://www.howtogeek.com/howto/microsoft-office/detect-and-repair-applications-in-microsoft-office-2007/ & https://support.office.com/en-us/article/Diagnose-and-repair-crashing-Office-programs-by-using-Office-Diagnostics-79da9853-439c-47fe-826d-ef678d3f726e

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  4. Anonymous
    2016-08-15T18:26:42+00:00

    PA Bear:

    1. Sort of—I get a screen that is about scanning it. I get a home page saying “Real time protection is off.”
    2. Yes. When I access Windows Firewall, I get “These settings are being managed by a vendor product Kaspersky Internet Security.” (Private networks are connected but Public ones are not.) JUST found another way to access Windows Firewall and it says it is OFF!
    3. Error # 6BB
    4. Error # 6BB
    5. Nope, no disk came with the refurbed computer.

    FYI: I have tried running Windows Update with Kaspersky "paused" and that didn't change the outcome. Previously, I had to pause Kaspersky when adding account profile information...but only to one account.

    Thank you,

    Ariele

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  5. Anonymous
    2016-08-14T23:54:00+00:00

    [After resetting Windows Update, a manual check for updates offered fifteen (15) Important updates and one (1) Optional update...two (2) of the Important updates (i.e., KB3114442 & KB915597) and the one (1) Optional update successfully installed.]...ALL of the failed installs were MS office updates...I still don't have 2 of your listed updates which were part of the failed group: KB3114893 & KB3115465.

    1. Can you open (access) Windows Defender?
    2. Is the Windows Firewall enabled (turned on)?
    • If all were well with the computer and the install of Kaspersky Internet Security [and I think that is NOT the case!], Windows Defender & Firewall should be disabled and Windows Update should NOT be offering any updates for Windows Defender (i.e., KB915597)!
    1. Open Update History (which should NOT be blank/empty now) and double-click on the line for failed update KB3114893. What error number is displayed in the resulting DETAILS window?
    2. Open Update History and double-click on the line for failed update KB3115465. What error number is displayed in the resulting DETAILS window?
    3. You do NOT have an Office 2007 disk (DVD/CD), is that correct?

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