xbox one controller crash

Anonymous
2016-03-04T04:40:21+00:00

Hello everyone i have a question regarding the xbox one controller on pc.

everything was working just fine till an hour ago.

when i play a game (ex assassin's creed 4) i can play it no problem with the xbox one controller. when i quit the game and go back to desktop, everything is still fine. as soon as i disconnect my xbox one controller the whole system crashes. nothing responds. when i press ctrl alt delete mouse responds but when pointer moves i can hear a beeping sound from my tv speekers.... and i have to force the computer off cause it won't shut down.

another problem i have is when playing tales from the borderlands. if i play with keyboard and mouse i get fps = 60. as soon as i launch the game with xbox controller my fps drop between 4-25 and the game gets super laggy.

the same problem occurs if i use the controller with wire or with the wireless adapter.

didn't have any problem till just an hour ago. 

i'm thinking of formatting the pc cause it's driving me nuts.

any1 has a solution.

for the record i uninstalled the drivers from device manager. both wireless adapter and xbox controller. i had to deconnect the xbox controller to uninstalled cause if i kept it plugged the pc would still freeze.

thx for help

Windows for home | Windows 10 | Gaming

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Anonymous
2016-03-05T04:12:55+00:00

The KB3140743 update for Windows 10 molested xinputhid.sys which is the Xinput driver. Try uninstall KB3140743 and see if it helps.

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  1. Anonymous
    2016-03-10T14:18:58+00:00

    no,it just happened to me again after the update KB3140768 was installed.still waiting for uplay/microsoft to look into this issue

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  2. Anonymous
    2016-03-10T05:51:18+00:00

    do you know if the recent update KB3140768 have fixed this issue?

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  3. Anonymous
    2016-03-09T23:25:21+00:00

    I am getting this exact same problem with my xbox one controller and a wireless xbox one dongle.ive been playin far cry primal with uplay.when I quit game back to desktop,if I press the centre button to turn off controller(whilst uplay is open).my machine locks up with a repetitive beepin,i hav to hard reset to restart comp.ive noticed it doesn't seem to happen(although I'm not 100% sure about this yet)if I exit game,then exit uplay,then give it 10secs to make sure all uplay process hav stopped before I then proceed to switch off the controller.something is not right somewhere,microsoft need to address this bug.hard resettin ur computer is not good for it,ive ran scannow in cmd afew times since I found this happenin and windows has had to fix quite afew corrupt files....come on bill,sort this issue out.cheers

    PS just to add,my mobo bios and all drivers are 100% fully upto date.and my system and bios is configured and works flawlessly with everything else

    win10pro 64

    asus x99 a

    intel 5930

    NVidia 9800ti

    motu ultralite 3 soundcard

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  4. Anonymous
    2016-03-09T21:15:36+00:00

    Uninstalling the windows update didn't solve the problem for me. As soon as the controller is disconnected, it crashes my system and I have to do a hard reset.

    It's definitely something to do with Microsoft, and not any third party software though. They can't even get their own products to work together properly.

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