w32tm /query /status.....malfunctioning clock time work up and fix

Anonymous
2016-02-19T17:23:14+00:00

This mobile workstation was placed into use on 9/20/15 and has had persistent problems with incorrect time.

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Using windows 7 professional change date and time settings each of these settings were used to synchronize time:  time.windows.com, time.nist.gov, time-nw.nist.gov, time-a.nist.gov and time-b.nist.gov.

All of these settings failed with progressive time delays using windows 7 professional.

Time synchronization was turned off and again the mobile workstation had progressive delayed time.

Often at approximately 1 minute and 15 to 20 seconds it would reset on its own to a few seconds delay with or without time synchronization.

The CMOS RTC battery was replaced and there was no change in the time delay problem.

A second operating system was used, Ubuntu.

Ubuntu was tested for 12 hours and it displayed time ahead on the time.is web site.

The computer manufacturer replaced the motherboard and the intel chip.  The bios date and time were reset.

The first three days after the motherboard replacement the time delay was at its worst with over 5 minute delays.

On the third day there was a bios update.

After the bios update the mobile workstation malfunctioned as it did before the motherboard replacement.  With windows 7 professional there was progressive delayed time up to approximately 1 minute and 15 to 20 seconds and then it would somehow reset itself.  The mobile workstation was then rebooted to Ubunt to remoe windows 7 professional form the picture.  This time Ubuntu was ran for approximately 36 hours.  The time was always ahead.  The rate of time ahead with Ubuntu seemed to be slower than the rate of time behind with windows 7 professional.

Using administrative command prompt I posted the results of the w32tm /query /status commands.  The first one was with time synchronization off.  The second one was after multiple configure internet time settings update now clicks.  Multiple sfc /scannow were ran that indicated no integrity violations.

At this moment the time delay is 4 minutes and 39.1 seconds behind.

The latest w32tm /query /status displays:  Leap Indicator:  3(last minute has 61 seconds).

What does this mean:  last minute has 61 seconds?

What is Stratum and how come it changed to unspecified?

What is reference Id and how come it is now unspecified?

When the configure internet and time settings is viewed it displays next synchronization 2/25/2016 and it displays the clock was successfully synchronized with the time-nw.nist.gov on 2/19/2016 at 6:19 AM.

How come the date and time indicates a successful synchronized time on 2/19/2016 6:19 AM and the last few w32tm /query /status indicate the last successful sync time was on 2/18/2016 8:11:35 AM.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2016-02-24T17:23:59+00:00

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  2. Anonymous
    2016-02-24T17:18:29+00:00

    There is a media services library for HP products where you can practice steps.

    http://h20464.www2.hp.com/index.htmlhttp://h20464.www2.hp.com/index.html

    In column 1 product category choosing Desktops and Workstations populated column 2 Product Family.

    There clicking on HP mobile workstation populated column 3 Product Series.

    Clicking on HP Zbook G2 opened the section below for media library.

    Clicking on BIOS simulator opened a pop up of how the BIOS appears with Main, Security, and Advanced tabs.

    Clicking on the Advanced tab displays the option for Set System Date and Time

    Viewing the date and time I did not understand how the engineer planned to watch for time drift.  He said the BIOS only moves in a minimum of 1 minute increments.  It's unclear to me whether these numbers move in real time or whether they only change each time the BIOS is opened and closed.

    We have documented drift in both clean boot and safe mode with networking.  It's unclear why the w32tm settings often display the specified service does not exist.

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  3. Anonymous
    2016-02-24T15:52:13+00:00

    When I viewed change date and time there was not authorization issues and I was able to go all the way to click on update.  I did not click on update and went to administrative command prompt.

    At administrative command prompt entering w32tm /query /status displayed: 

    The following error occurred:  The specified service does not exist as an installed service. (0x80070424)

    The same error appeared with w32tm /query /source

    net stop w32time displayed: The service name is invalid.

    w32tm /unregister displayed:  The following error occurred:  Access is denied (0x80070005)

    w32tm /register allowed successful registration

    net start w32tm displayed:

    the Windows Time service is starting.

    The windows Time service was started successfully.

    w32tm /query /status   displayed unspecified

    there was no ISP address

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=2bc6a3a6-1b4d-44bc-a46a-77efacf06ef3)

    The above image was seen when clicking on change date and time and allowed clicking on change settings and then going to the pop up for update.  The update was not done at that time.

    Then using administrative command prompt these were the commands and results:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8841c83a-aa59-4fa1-8bb3-c14b1ef78629)

    with the above not displaying an ISP I then used change date and time and updated the time and switched to time-a.nist.gov

    It displayed:  The clock was successfully synchronized with time-a.nist.gov on 2/24.2016 at 9:45 AM.

    Then I went back to administrative command prompt to check status:

    This time it displayed Leap 0 (no warning), syncd by (S)NTP) and IP

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=7302cf72-f16e-42aa-9ae6-8e83dbade936)

    so at this moment in time it is working but it needed the re-registration

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  4. Anonymous
    2016-02-24T14:33:05+00:00

    If you view device manager and then system devices then system CMOS/real time clock it has a driver date of 6/21/06.  This driver is approximately 10 years old.

    Would uninstalling this driver and reinstalling it be of any value in working up this time drift problem?

    No, the clock doesn't need drivers, this is done with BIOS updates rather than drivers.  I would think this is something HP would have taken care of when they supplied the new motherboard.  If you want you can boot to Safe Mode and uninstall the clock then reboot to normal mode and Windows will reinstall the clock.  There was an issue many years ago (Windows 95/98 era, 15 years ago) with BIOS APM conflicting with Windows ACPI, you can check if your BIOS has APM power saving options, if it does it should be disabled

    Is your Windows time service working?  Does the service start?  Can you update the time using the taskbar clock date & time settings?

    John

    PS. We don't need to see these big screenshots from Time.is - the clock is without a doubt drifting.

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  5. Anonymous
    2016-02-24T14:14:21+00:00

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