w32tm /query /status.....malfunctioning clock time work up and fix

Anonymous
2016-02-19T17:23:14+00:00

This mobile workstation was placed into use on 9/20/15 and has had persistent problems with incorrect time.

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Using windows 7 professional change date and time settings each of these settings were used to synchronize time:  time.windows.com, time.nist.gov, time-nw.nist.gov, time-a.nist.gov and time-b.nist.gov.

All of these settings failed with progressive time delays using windows 7 professional.

Time synchronization was turned off and again the mobile workstation had progressive delayed time.

Often at approximately 1 minute and 15 to 20 seconds it would reset on its own to a few seconds delay with or without time synchronization.

The CMOS RTC battery was replaced and there was no change in the time delay problem.

A second operating system was used, Ubuntu.

Ubuntu was tested for 12 hours and it displayed time ahead on the time.is web site.

The computer manufacturer replaced the motherboard and the intel chip.  The bios date and time were reset.

The first three days after the motherboard replacement the time delay was at its worst with over 5 minute delays.

On the third day there was a bios update.

After the bios update the mobile workstation malfunctioned as it did before the motherboard replacement.  With windows 7 professional there was progressive delayed time up to approximately 1 minute and 15 to 20 seconds and then it would somehow reset itself.  The mobile workstation was then rebooted to Ubunt to remoe windows 7 professional form the picture.  This time Ubuntu was ran for approximately 36 hours.  The time was always ahead.  The rate of time ahead with Ubuntu seemed to be slower than the rate of time behind with windows 7 professional.

Using administrative command prompt I posted the results of the w32tm /query /status commands.  The first one was with time synchronization off.  The second one was after multiple configure internet time settings update now clicks.  Multiple sfc /scannow were ran that indicated no integrity violations.

At this moment the time delay is 4 minutes and 39.1 seconds behind.

The latest w32tm /query /status displays:  Leap Indicator:  3(last minute has 61 seconds).

What does this mean:  last minute has 61 seconds?

What is Stratum and how come it changed to unspecified?

What is reference Id and how come it is now unspecified?

When the configure internet and time settings is viewed it displays next synchronization 2/25/2016 and it displays the clock was successfully synchronized with the time-nw.nist.gov on 2/19/2016 at 6:19 AM.

How come the date and time indicates a successful synchronized time on 2/19/2016 6:19 AM and the last few w32tm /query /status indicate the last successful sync time was on 2/18/2016 8:11:35 AM.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2016-02-25T01:54:23+00:00

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  2. Anonymous
    2016-02-25T01:45:48+00:00

    John,

    Thank you for your excellent help with this complex problem.  I learned a lot of the w32tm commands and was able to make progress on my own now to get passed the permission blocks with access denied, the service not started status, the CMOS source rather than an IP source etc.

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  3. Anonymous
    2016-02-25T01:41:37+00:00

    After fresh boot it displayed that the service has not been started

    net start w32time was successful in starting the service.

    It started though with unspecified and source the CMOS clock.

    Change date and time update was successful adnd the /query /status was switched to an IP address

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=75293179-044c-4aa5-9668-e06b3a2a6f3e)

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  4. Anonymous
    2016-02-25T01:30:19+00:00

    This notebook has HP sanitizer.......I had not learned to use it and will need to learn how to use it now.......you may have seen it in the earlier post of the HP client security.  The flash drive is 256 gb and the hard drive is 1 tb so I could move everything but would prefer not to move the operating system.

    I just followed your earlier post with method 4 remove and reinstall realtime clock.  It was done in safe mode.  I was unsure as to why safe mode was needed instead of just right clicking on it in device manager and uninstalling it after regular boot.

    When the notebook was rebooted it had all of the same problems that we had earlier.

    It would not allow change date and time displaying lack of permission and to contact the computer administrator:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=6793be99-9cf8-4292-ba94-4ff764d5f6e0)

    w32tm /query /status displayed that the specified service does not exist as an installed service.

    attempting to start with net start w32time displayed The service start failed since one or more services in the same process have an incompatible service SID type setting.

    I then attempted to unregister and then register and these steps didn't work and produced the same failure message.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=786d7674-a717-4f3f-9105-fd0023045ede)

    Then I entered the administrative command prompt command:  net start w32time and it displayed:

    The Windows time service is starting.

    The windows time service was started successfully.

    Then I entered w32tm /query /status and it displayed unspecified

    The source was the CMOS clock.  I knew that was no good.

    I then went to change date and time and clicked on update time.  There was no permission blocks this time.

    Once it updated the time I then checked w32tm /query /status and it displayed local CMOS clock.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=3b48beac-ed10-452a-9dff-f7256143df72)

    for the above image I did not scroll all the way up and part of the administrative command and results were cut off.

    The update time converted the query /source to the updating source instead of the CMOS clock.

    It then displayed the IP address.

    Its unclear as to why it has problems with permission, and why it keeps needing manual restarting after reboots.  This episode may have just been due to uninstallation of the CMOS RTC and reinstallation of its windows driver.

    At this moment I will reboot and see what happens with just a reboot.

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  5. Anonymous
    2016-02-25T00:01:41+00:00

    Right from the start being that the problem existed in both Linux & Windows it was proof enough for me that this was a hardware problem, your test showing that the problem continued in safe mode added to the conclusion.

    Only you would know where your files are but they most likely are all in your profile directory (your user folder).  Enter  %userprofile%  in the Start menu Run box and Explorer will open to your profile directory.  If you are really unsure and if your second disk has enough free space your best bet would be to copy the whole flash drive to the other drive, or to an external drive, then you'll be sure that you have all your files.  If you want to copy the whole drive you will have to use cloning or backup software, personally I prefer Image for Windows by Terabyte Unlimited (not free) but there are plenty other of these kind of utilities out there, many of them free.

    Before you send the computer to HP you should wipe the SSD to erase all traces of your personal files, otherwise these files could be recovered.  The SSD manufacturer probably has a Secure Erase Tool for your SSD, just go to their web site for more information.

    John

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