Updates not working, it has been searching for updates for hours

Anonymous
2016-06-15T04:54:11+00:00

My PC is quite old and I have tried the microsoft fix it tool. The fix it tool never works. 

I have been trying to check for new updates from since yesterday (Tuesday 14th June) in the afternoon. It is now Wednesday morning (12 hours approx) and it is still checking. There is no error code, it is just checking for the updates.

I have no technical skills so please do not ask me any technical questions. I would just like a solution to this problem.

Thank you.

It is August now and my pc has been searching for updates for 1 week now. This is****ridiculous

Windows for home | Previous Windows versions | Windows update

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lmacri 2,505 Reputation points
2016-06-16T12:03:51+00:00

My PC is quite old and I have tried the microsoft fix it tool. The fix it tool never works. 

I have been trying to check for new updates from since yesterday (Tuesday 14th June) in the afternoon. It is now Wednesday morning (12 hours approx) and it is still checking. There is no error code, it is just checking for the updates...

***** IMPORTANT NOTICE as of August 3, 2020 *****

Microsoft has announced they will be deactivating Windows Update on August 3, 2020 for computers with unsupported Windows operating systems that do not support SHA-2 code signing - see the 24-Jun-2020 Microsoft support article Windows Update SHA-1 Based Endpoints Discontinued for Older Windows Devices for more information.   Win XP and Vista users will likely see one of the following error codes when Windows Update is run after this date.

  • Error code 80072ee2 or 80244019: The device cannot connect to Windows Update.
  • Error code 8024402c: The device is unable to locate Windows Update.

Image

Unfortunately, this means that the instructions below to fix slow Windows Updates and automatically patch a Vista SP2 OS to end of extended support (11-Apr-2017) will no longer work.  After 03-Aug-2020, Vista SP2 users who are still missing security updates released prior to 11-Apr-2017 should read post # 9 in the VistaForums thread WinVista HomePremium-X86 (SP1) Reinstallation Question about using the **** Dism++ utility to patch Vista SP2 back to end of support.
___________________________________________________________________________

**** INSTRUCTIONS BELOW WILL NOT FIX WINDOWS UPDATES AS OF 03-AUG-2020 ****

Hi m#l:

There is a known issue on Vista SP2 computers where Windows Update can hang on "Checking for updates..." for several hours (or even days) without throwing an error message. This problem was first reported in August 2015 and these slow Windows Updates have become progressively worse over time. In June 2016, IT expert Dalai began posting lists of "speed up" patches (a small number of security updates for the Win32K.sys kernel mode driver, graphics components, and IE9) at http://wu.krelay.de/en/ that could be manually installed each month to fix this problem.    Here are step-by-step instructions for Dalai's solution:

REVISED for the JUNE 2017 Patch Tuesday (valid as of July 2020):

  1. Disable automatic Windows Updates [Windows Update | Change settings | Important updates | Never check for updates (not recommended)] and re-boot to terminate any Windows Update sessions currently running in the background on your system.
  2. Search your installed updates at Control Panel | Programs and Features | View Installed Updates to see if any of the following "speed up" patches are missing from your system: KB3205638 (rel. 13-Dec-2016); KB4012583 (rel. 14-Mar-2017); KB4015380 (rel. 11-Apr-2017); KB4019204 (rel. 09-May-2017).  If IE9 is installed then KB4018271 (the 09-May-2017 cumulative security update for IE9) is also required. When searching, enter the full KB number in the search box (e.g., "KB3205638" and not a partial string like "3205638".
  3. Download the standalone installers (.msu files) for any missing "speed up" patches from the the Microsoft Update Catalog and save them to your Windows desktop using the download links in Note 1.  Use the Vista x86 installer if you have a 32-bit OS; use the Vista x64 installer if you have a 64-bit OS. See Note 2 if you have problems downloading the .msu installers.
  4. Double-click to run each .msu standalone installer.  Re-boot after all .msu installers have run to completion unless the installation wizard for one of the installers specifically requests a re-boot to finish the installation. See Notes 3 and 4 if you have problems running the .msu installers.
  5. Once all missing "speed up" patches are pre-installed, run a manual Windows Update [Windows Update | Check for updates] to detect and install any available updates released as of 11-Apr-2017.  It might take a few re-boots and manual Windows Updates to get everything patched, depending on how many months or years your Vista SP2 OS is out of date. See Note 5 if Windows Update continues to hang at "Checking for updates...". [WARNING*: If you following these instructions after July 2020 and Windows Update throws an error see the IMPORTANT NOTICE at the top of this post.]*

**** EDIT as of June 2017:  Microsoft released five out-of-band emergency security updates for Vista SP2 in June 2017 were posted on the Microsoft Update Catalog but will not be delivered via Windows Update.  See the thread More Shadow Brokers Exploits Patched June 2017 for Win XP and Vista for instructions on how to install these emergency updates if they are still missing from your system. ****

**** EDIT as of April 2020:  Since March 2020 multiple users performing a clean reinstall of their Vista SP2 OS have reported that Windows Update can throw an error 800B0109 ("A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider") while trying to install KB4014984 (Security and Quality Rollup for NET. Framework 2.0, 3.0, 4.5.2, 4.6 on Windows Vista SP2 and Server 2008 SP2: April 11, 2017).  To fix this error, download the MicrosoftRootCertificateAuthority2011.cer file from http://go.microsoft.com/fwlink/?linkid=747875&clcid=0x409 and save it to the root C:\ directory of your computer (i.e.., so the location is C:\MicrosoftRootCertificateAuthority2011.cer), open anelevated command prompt with Administrator rights, and enter the command certutil -addstore "Root" "C:\MicrosoftRootCertificateAuthority2011.cer" to apply the required trust certificate. Kudos to greenhillmaniac for posting about this fix in his 06-Apr-2020 post in the MSFN threadCertificate Trust Provider Error Installing Updates. ****
______________________

Note 1:  Download 32-bit (x86) or 64-bit (x64) .msu installers from the Microsoft Update Catalog at the following links:

REQUIRED:

     KB3205638:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB3205638 Vista

     KB4012583:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB4012583 Vista
     KB4015380:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB4015380 Vista

     KB4019204:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB4019204 Vista

OPTIONAL (if Internet Explorer 9 is installed):

    KB4018271:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB4018271 Internet Explorer 9 Vista

OPTIONAL (if MS Office 2007, MS Office 2010 or the MS Office Compatibility Pack SP3 is installed):

     See Note 5 below.

Image

Note 2:  If you have problems downloading the .msu installers using Internet Explorer 9 then try an alternate browser like Firefox ESR v52.9.0 (the legacy extended support release for Win XP and Vista, last updated 26-Jun-2018).  You can also download the .msu installers to a USB thumb drive from another computer and copy the .msu installers to your Vista desktop.

Note 3:  If you try to install a speed up patch that is already installed on your computer, download an installer that does not match the bit architecture of your OS (e.g., you try to run a 64-bit .msu installer on a 32-bit Vista machine), or try to install a speed up patch that has been superseded (replaced) by a newer update you will see a "The update is not applicable to your computer" error - see the MS support article Windows Update Troubleshooting for other common causes of this error.

Note 4:  The standalone update packages (.msu files) will get stuck at "Checking for updates..." if there is a Windows Update session already running in the background on your computer.  Most users find that disabling automatic Windows Updates and re-booting is sufficient (STEP # 1), but if your .msu installer still gets stuck you can temporarily disconnect from the internet or stop your Windows Update service (wuauserv) at Control Panel | System and Maintenance | Administrative Tools | Services while running these installers.  Unlike Windows Update, these standalone update packages (.msu files) are associated with the Windows Update Standalone Installer (C:\Windows\System32\wusa.exe) and can be installed on computers without an internet connection.

Note 5:  This issue has not been prevalent since 2018, but if you have MS Office 2007 SP3, MS Office 2010 SP2 and/or the MS Office Compatibility Pack SP3 (an add-on that allows older MS Office products like MS Office 2000/2003/2007 to work with files with newer Open XML formats like .docx, .xlsx, etc.) and find that Windows Update is still running slowly after completing the instructions above then links for additional "speed up" patches (.exe self-extracting installers) for these MS Office products are posted below.

If MS Office 2007 SP3 installed:
KB4018355: for Word 2007 (rel. Apr 2018)

 [KB4018353](https://www.microsoft.com/en-us/download/details.aspx?id=56780): for Excel 2007 (rel. Apr 2018)

If MS Office Compatibility Pack SP3 (MS Office 2000/2003/2007 add-on) installed:

 [KB4018354](https://www.microsoft.com/en-us/download/details.aspx?id=56800): Word converter file (wordconv; rel. Apr 2018)

 [KB4461607](https://www.microsoft.com/en-us/download/details.aspx?id=57877): Excel converter file (xlconv; rel. Feb 2019)  

If 32-bit MS Office 2010 SP2 installed:

 [KB4493218](https://www.microsoft.com/en-us/download/details.aspx?id=102981 "https://www.microsoft.com/en-us/download/details.aspx?id=102981"): for 32-bit MS Word 2010 (rel. Apr 2021)

 [KB3017810](https://www.microsoft.com/download/details.aspx?familyid=dbf63fea-6134-43ed-8960-a5e6822b494a "https://www.microsoft.com/download/details.aspx?familyid=dbf63fea-6134-43ed-8960-a5e6822b494a"): for 32-bit MS Excel 2010 (rel. Apr 2021)

If 64-bit MS Office 2010 SP2 installed:

 [KB4493218](https://www.microsoft.com/download/details.aspx?familyid=0ad9421d-1f16-4ed2-bc3c-59c293c11ad5 "https://www.microsoft.com/download/details.aspx?familyid=0ad9421d-1f16-4ed2-bc3c-59c293c11ad5"): for 64-bit MS Word 2010 (rel. Apr 2021)

[KB3017810](https://www.microsoft.com/download/details.aspx?familyid=0d5a97be-08a4-485f-aba0-9fa27f072a93 "https://www.microsoft.com/download/details.aspx?familyid=0d5a97be-08a4-485f-aba0-9fa27f072a93"): for 64-bit MS Excel 2010 (rel. Apr 2021)

If you have performed a clean reinstall of your MS Office product and are missing the final Service Pack then links to MS Office 2007 Service Pack 3 (KB2526086) and MS Office 2010 Service Pack 2 (KB2687455) are posted in the Lifewire article Latest Microsoft Office Service Packs. These Service Packs should be installed before applying the above "speed up" patches for your Office product(s).


32-bit Vista Home Premium SP2 * FF ESR v52.9.0 * Malwarebytes Premium v3.5.1 * MS Office 2003 Pro SP3
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

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  1. lmacri 2,505 Reputation points
    2016-12-28T18:08:40+00:00

    Hi RonTFL:

    KB3198218 / KB3196718 / KB3193418 were all delivered to my 32-bit Vista SP2 machine by Windows Update for my November 2016 Patch Tuesday updates - see the screenshot in my 08-Dec-2016 post on page 29 of this thread.   All three were rated as Important security updates, so if you uninstall them and it doesn't solve your stability issues I'd suggest you re-install them after you finish your testing.


    32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM v2.2.1

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  2. Anonymous
    2016-12-28T17:22:26+00:00

    Hope this isn't off topic, but I need some info about the Nov. 2016 updates for Vista SP2 64.

    Prior to getting my Windows Update kick started I manually downloaded and installed updates listed as Critical for Vista in Microsoft's Security Bulletin.  The three I have questions about are-

    KB3198218   https://support.microsoft.com/en-us/kb/3198218

    -KB3196718 https://support.microsoft.com/en-us/kb/3199172

    KB3193418 https://technet.microsoft.com/library/security/MS16-130?f=255&MSPPError=-2147217396

    Does anyone else have these (downloaded for Nov. 2016 once Windows update got kick started) and are they really necessary?  Some system stability issues I have that could be related to these updates and I'd like to uninstall them if they are not necessary.

    Got so confused in November trying to pick out updates myself from security bulletin.

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  3. Anonymous
    2016-12-28T12:48:52+00:00

    Hi all this is the only one that seems to really understand what MS have done. However, the company frequently sends me in French rubbish about MS to a UK email address, yet why the wotsit have they not sent me an email saying they have screwed up windows. I have spent DAYS trying to sort MS foul ups, do I send them the bill. 

    PS I used both Opera and Chrome and both DL perfectly. AND. The update is now running, for info I tried mr fixit, all it did was erased all information of updates so I have to look manually, and also it just said "updates do not work" That was almost as useful as a chocolate teapot, at least I could eat the chocolate teapot. The rubbish from mr fixit well frankly exactly that rubbish. The downloading of updates has now been about half an hour, that visible by the little screens at bottom of screen.

      Incidentally, this is the first time in about 6 years I have ever had problems with vista. Wish I could say that about 8.1 or 10! Update that machine, not if I can help it. I am also using office XP and also on 10 no problems. 

    Now do not ask me how, after doing the many things on the net telling me what to do, I gave up and walked away and just left the machine on, guess what, suddenly some 12 hours later:- 22 updates of importance are awaiting installing" gawd knows about 131 Mb. about 1 hour installing and now she is sitting there looking all pristine sort of saying what was the fuss about.

    OK here were the updates going from first installed to last:-

    all kb     3204808  3196726  3128024 (office) 3203838  3208481   3205638   3196718   3200006   3193418   3194371   3198482   3205972   3128022   3203884   3128020   3210142   3198218   3203621   890830   (yes that is correct! )   3203859   3204724  3196348  and after all that an update for essentials came up however currently just the back to the usual updates hang! However all those listed installed correctly!

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  4. Anonymous
    2016-12-27T23:45:15+00:00

    My PC is quite old and I have tried the microsoft fix it tool. The fix it tool never works. 

    I have been trying to check for new updates from since yesterday (Tuesday 14th June) in the afternoon. It is now Wednesday morning (12 hours approx) and it is still checking. There is no error code, it is just checking for the updates.

    Hi m#l:

    If the initial "Checking for updates..." phase of Windows Update hangs for several hours on Patch Tuesdays (the second Tuesday of the month) without throwing an error, this is a widespread problem that currently affects many Vista SP2 users.  Some users find that Windows Update will eventually run to completion if you let it run for several hours, but there is also a workaround posted on Dalai's webpage Search for Windows Updates takes forever? - A possible solution at http://wu.krelay.de/en/ that speeds up Windows Update for most affected users.  If you'd like to try Dalai's workaround, I'd suggest the following:

    REVISED for the DECEMBER 2016 Patch Tuesday (valid 13-Dec-2016 to 09-Jan-2017):

    If you were fully patched as of November 2016, the latest Windows kernel-mode driver (Win32K.sys) update that must be installed to speed up Windows Update on Vista SP2 computers is KB3204723 (MS16-151: Security Update for Windows Kernel-Mode Drivers: December 13, 2016).  Download links for both the 32-bit (x86) and 64-bit (x64) standalone .msu installers for KB3204723 are available at http://www.catalog.update.microsoft.com/Search.aspx?q=KB3204723 Vista (see Note 2) or Dalai's webpage at http://wu.krelay.de/en/.

    Terminate any Windows Update sessions running in the background [Windows Update | Change settings | Important updates | Never check for updates (not recommended) and then re-boot - the re-boot is critical] before running your .msu installer to prevent the installer from getting stuck at "Checking for updates..." (see STEP # 1 and Note 5 below).  I normally save my .msu installer to my Windows desktop and then double-click to run.

    Early testers are reporting that Windows Update required anywhere from 2 to 5 hours to run to completion after KB3204723 was installed on their 32-bit Vista SP2 computer (see Note 6).

    If Windows Update failed to install your November 2016 Patch Tuesday updates (or you have reinstalled / restored your Vista SP2 OS to an earlier date and can't get Windows Update to run to completion), please follow these steps:

    1. Disable automatic Windows Updates [Windows Update | Change settings | Important updates | Never check for updates (not recommended)] and re-boot to terminate any Windows Update sessions currently running in the background on your system.
    2. As of 13-Dec-2016, the current list of Win32K.sys updates that need to be installed on your system to speed up Windows Update is: KB3078601 (rel. 18-Aug-2015); KB3109094 (rel. 07-Dec-2015); KB3185911 (rel. 13-Sep-2016); KB3191203 (rel. 11-Oct-2016); KB3203859 (rel. 08-Nov-2016); KB3204723 (rel. 13-Dec-2016). See Note 1.
    3. Search your installed updates at Control Panel | Programs and Features | View Installed Updates to see if any of these Win32K.sys updates is already installed your system. When searching, enter the full KB number in the search box (e.g., "KB3078601" and not a partial string like "3078601").
    4. Download the standalone update packages (.msu files) for any missing Win32K.sys updates from the Microsoft Update Catalog and save them to your Windows desktop - see Note 2 for download links.   Use the Vista x86 installer if you have a 32-bit OS; use the Vista x64 installer if you have a 64-bit OS.  See Note 3 if you have problems downloading the .msu installers.
    5. Install any missing updates in chronological order, from oldest (lowest KB) to newest (highest KB).  Double-click the .msu file on your desktop to start each installer - restart your computer when prompted after each update is installed.  See Notes 4 and 5 if you have problems running the .msu installers.
    6. Once all missing Win32K.sys updates are pre-installed, run a manual Windows Update [Windows Update | Check for updates] to install your remaining updates.  See Note 6.

    This "solution" is only a temporary workaround and a new Win32K.sys update(s) will be posted on Dalai's webpage on 10-Jan-2017 that will have to be pre-installed before you run Windows Update to install your January 2017 Patch Tuesday updates.

    ______________________

    Note 1:  KB3191203 (rel. 11-Oct-2016) has replaced (superseded) KB3145739 and KB3168965; KB3203859 (rel. 08-Nov-2016) has replaced KB3164033.  KB3204723 (rel. 13-Dec-2016) has replaced KB3198234.

    Note 2: Standalone .msu installers for updates released after 01-Nov-2016 (i.e., KB3203859 and higher) can only be found on the Microsoft Update Catalog and are not available on the Microsoft Download Center.  Users can find download links for all the 32-bit (x86) and 64-bit (x64) installers by searching for the KB number on the Microsoft Update Catalog (e.g., search for the string "KBxxxxxxx Vista" where xxxxxxx is the 7-digit KB number) or just click the following links:

         KB3078601:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB3078601 Vista

         KB3109094:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB3109094 Vista

         KB3185911:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB3185911 Vista

         KB3191203:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB3191203 Vista

         KB3203859:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB3203859 Vista

         KB3204723:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB3204723 Vista  

    Older standalone .msu installers can still be found on the Microsoft Download Center and download links are still archived on Dalai's website at http://wu.krelay.de/en/2016-09.htm (KB3078601/KB3109094/KB3185911) and http://wu.krelay.de/en/2016-10.htm (KB3191203).

    Note 3:  Some users have reported problems downloading the .msu installers from the Microsoft.com site with Internet Explorer 9 (e.g., the user never sees a pop-up to Run/Save the file).  If this happens use an alternate browser (I recommend Firefox - Chrome is no longer supported for XP and Vista) or download the .msu installers to a USB thumb drive from another (non-Vista) computer and copy the .msu installers to your Vista desktop.

    Note 4:  If you try to install a Win32K.sys update that is already installed on your computer or use an installer with the wrong bitness (e.g., you try to run a 64-bit .msu installer on a 32-bit Vista machine) you will see a "not applicable" error - see the MS support article "The update is not applicable to your computer" error when you install Windows updates.

    Note 5:  The standalone update packages (.msu files) will get stuck at "Checking for updates..." if there is a Windows Update session already running in the background on your computer.  Most users find that disabling automatic Windows Updates and re-booting is sufficient (STEP # 1), but if your .msu installer still gets stuck you can temporarily disconnect from the internet or stop your Windows Update service (wuauserv) as instructed in E-Chen's thread Vista Updates just keeps "Checking" before running these installers.  Unlike Windows Update, these standalone update packages (.msu files) are associated with the Windows Update Standalone Installer (C:\Windows\System32\wusu.exe) and can be installed on computers without an internet connection.

    Note 6:  Please be patient when running your Windows Update this month.  I was fully patched as of November 2016 and my Windows Update required 1 hr 55 min (including 1 hr 35 min for the initial "Checking for updates..." phase) to find 14 important updates (including 3 updates for the Office Compatibility Pack) after I installed this month's Win32K.sys speed up patch KB3204723.  This is almost 30 min longer than in November 2016.  Having a supported version of MS Office 2007 or higher (and/or having Microsoft Update enabled at Windows Update | Change settings | Microsoft Update | Give me updates for Microsoft products and check for new optional Microsoft software when I update Windows) could significantly increase the amount of time it takes Windows Update to run to completion, so depending on your system configuration, Vista SP2 users who were fully patched last month could see Windows Update run for more than 5 hours to find and install their December 2016 Patch Tuesday updates after installing the KB3204723 speed up patch. 


    32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM v2.2.1

    HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

    Thanks very much for posting this detailed fix.  Had tried numerous other online suggestions with no success.  After following your steps my old factory restored Dell Vista PC now finds the Microsoft updates relatively quickly and everything appears to be up to date. Still an old computer with Vista but as good as it's going to get.  You're great!

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