Updates not working, it has been searching for updates for hours

Anonymous
2016-06-15T04:54:11+00:00

My PC is quite old and I have tried the microsoft fix it tool. The fix it tool never works. 

I have been trying to check for new updates from since yesterday (Tuesday 14th June) in the afternoon. It is now Wednesday morning (12 hours approx) and it is still checking. There is no error code, it is just checking for the updates.

I have no technical skills so please do not ask me any technical questions. I would just like a solution to this problem.

Thank you.

It is August now and my pc has been searching for updates for 1 week now. This is****ridiculous

Windows for home | Previous Windows versions | Windows update

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lmacri 2,505 Reputation points
2016-06-16T12:03:51+00:00

My PC is quite old and I have tried the microsoft fix it tool. The fix it tool never works. 

I have been trying to check for new updates from since yesterday (Tuesday 14th June) in the afternoon. It is now Wednesday morning (12 hours approx) and it is still checking. There is no error code, it is just checking for the updates...

***** IMPORTANT NOTICE as of August 3, 2020 *****

Microsoft has announced they will be deactivating Windows Update on August 3, 2020 for computers with unsupported Windows operating systems that do not support SHA-2 code signing - see the 24-Jun-2020 Microsoft support article Windows Update SHA-1 Based Endpoints Discontinued for Older Windows Devices for more information.   Win XP and Vista users will likely see one of the following error codes when Windows Update is run after this date.

  • Error code 80072ee2 or 80244019: The device cannot connect to Windows Update.
  • Error code 8024402c: The device is unable to locate Windows Update.

Image

Unfortunately, this means that the instructions below to fix slow Windows Updates and automatically patch a Vista SP2 OS to end of extended support (11-Apr-2017) will no longer work.  After 03-Aug-2020, Vista SP2 users who are still missing security updates released prior to 11-Apr-2017 should read post # 9 in the VistaForums thread WinVista HomePremium-X86 (SP1) Reinstallation Question about using the **** Dism++ utility to patch Vista SP2 back to end of support.
___________________________________________________________________________

**** INSTRUCTIONS BELOW WILL NOT FIX WINDOWS UPDATES AS OF 03-AUG-2020 ****

Hi m#l:

There is a known issue on Vista SP2 computers where Windows Update can hang on "Checking for updates..." for several hours (or even days) without throwing an error message. This problem was first reported in August 2015 and these slow Windows Updates have become progressively worse over time. In June 2016, IT expert Dalai began posting lists of "speed up" patches (a small number of security updates for the Win32K.sys kernel mode driver, graphics components, and IE9) at http://wu.krelay.de/en/ that could be manually installed each month to fix this problem.    Here are step-by-step instructions for Dalai's solution:

REVISED for the JUNE 2017 Patch Tuesday (valid as of July 2020):

  1. Disable automatic Windows Updates [Windows Update | Change settings | Important updates | Never check for updates (not recommended)] and re-boot to terminate any Windows Update sessions currently running in the background on your system.
  2. Search your installed updates at Control Panel | Programs and Features | View Installed Updates to see if any of the following "speed up" patches are missing from your system: KB3205638 (rel. 13-Dec-2016); KB4012583 (rel. 14-Mar-2017); KB4015380 (rel. 11-Apr-2017); KB4019204 (rel. 09-May-2017).  If IE9 is installed then KB4018271 (the 09-May-2017 cumulative security update for IE9) is also required. When searching, enter the full KB number in the search box (e.g., "KB3205638" and not a partial string like "3205638".
  3. Download the standalone installers (.msu files) for any missing "speed up" patches from the the Microsoft Update Catalog and save them to your Windows desktop using the download links in Note 1.  Use the Vista x86 installer if you have a 32-bit OS; use the Vista x64 installer if you have a 64-bit OS. See Note 2 if you have problems downloading the .msu installers.
  4. Double-click to run each .msu standalone installer.  Re-boot after all .msu installers have run to completion unless the installation wizard for one of the installers specifically requests a re-boot to finish the installation. See Notes 3 and 4 if you have problems running the .msu installers.
  5. Once all missing "speed up" patches are pre-installed, run a manual Windows Update [Windows Update | Check for updates] to detect and install any available updates released as of 11-Apr-2017.  It might take a few re-boots and manual Windows Updates to get everything patched, depending on how many months or years your Vista SP2 OS is out of date. See Note 5 if Windows Update continues to hang at "Checking for updates...". [WARNING*: If you following these instructions after July 2020 and Windows Update throws an error see the IMPORTANT NOTICE at the top of this post.]*

**** EDIT as of June 2017:  Microsoft released five out-of-band emergency security updates for Vista SP2 in June 2017 were posted on the Microsoft Update Catalog but will not be delivered via Windows Update.  See the thread More Shadow Brokers Exploits Patched June 2017 for Win XP and Vista for instructions on how to install these emergency updates if they are still missing from your system. ****

**** EDIT as of April 2020:  Since March 2020 multiple users performing a clean reinstall of their Vista SP2 OS have reported that Windows Update can throw an error 800B0109 ("A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider") while trying to install KB4014984 (Security and Quality Rollup for NET. Framework 2.0, 3.0, 4.5.2, 4.6 on Windows Vista SP2 and Server 2008 SP2: April 11, 2017).  To fix this error, download the MicrosoftRootCertificateAuthority2011.cer file from http://go.microsoft.com/fwlink/?linkid=747875&clcid=0x409 and save it to the root C:\ directory of your computer (i.e.., so the location is C:\MicrosoftRootCertificateAuthority2011.cer), open anelevated command prompt with Administrator rights, and enter the command certutil -addstore "Root" "C:\MicrosoftRootCertificateAuthority2011.cer" to apply the required trust certificate. Kudos to greenhillmaniac for posting about this fix in his 06-Apr-2020 post in the MSFN threadCertificate Trust Provider Error Installing Updates. ****
______________________

Note 1:  Download 32-bit (x86) or 64-bit (x64) .msu installers from the Microsoft Update Catalog at the following links:

REQUIRED:

     KB3205638:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB3205638 Vista

     KB4012583:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB4012583 Vista
     KB4015380:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB4015380 Vista

     KB4019204:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB4019204 Vista

OPTIONAL (if Internet Explorer 9 is installed):

    KB4018271:  https://www.catalog.update.microsoft.com/Search.aspx?q=KB4018271 Internet Explorer 9 Vista

OPTIONAL (if MS Office 2007, MS Office 2010 or the MS Office Compatibility Pack SP3 is installed):

     See Note 5 below.

Image

Note 2:  If you have problems downloading the .msu installers using Internet Explorer 9 then try an alternate browser like Firefox ESR v52.9.0 (the legacy extended support release for Win XP and Vista, last updated 26-Jun-2018).  You can also download the .msu installers to a USB thumb drive from another computer and copy the .msu installers to your Vista desktop.

Note 3:  If you try to install a speed up patch that is already installed on your computer, download an installer that does not match the bit architecture of your OS (e.g., you try to run a 64-bit .msu installer on a 32-bit Vista machine), or try to install a speed up patch that has been superseded (replaced) by a newer update you will see a "The update is not applicable to your computer" error - see the MS support article Windows Update Troubleshooting for other common causes of this error.

Note 4:  The standalone update packages (.msu files) will get stuck at "Checking for updates..." if there is a Windows Update session already running in the background on your computer.  Most users find that disabling automatic Windows Updates and re-booting is sufficient (STEP # 1), but if your .msu installer still gets stuck you can temporarily disconnect from the internet or stop your Windows Update service (wuauserv) at Control Panel | System and Maintenance | Administrative Tools | Services while running these installers.  Unlike Windows Update, these standalone update packages (.msu files) are associated with the Windows Update Standalone Installer (C:\Windows\System32\wusa.exe) and can be installed on computers without an internet connection.

Note 5:  This issue has not been prevalent since 2018, but if you have MS Office 2007 SP3, MS Office 2010 SP2 and/or the MS Office Compatibility Pack SP3 (an add-on that allows older MS Office products like MS Office 2000/2003/2007 to work with files with newer Open XML formats like .docx, .xlsx, etc.) and find that Windows Update is still running slowly after completing the instructions above then links for additional "speed up" patches (.exe self-extracting installers) for these MS Office products are posted below.

If MS Office 2007 SP3 installed:
KB4018355: for Word 2007 (rel. Apr 2018)

 [KB4018353](https://www.microsoft.com/en-us/download/details.aspx?id=56780): for Excel 2007 (rel. Apr 2018)

If MS Office Compatibility Pack SP3 (MS Office 2000/2003/2007 add-on) installed:

 [KB4018354](https://www.microsoft.com/en-us/download/details.aspx?id=56800): Word converter file (wordconv; rel. Apr 2018)

 [KB4461607](https://www.microsoft.com/en-us/download/details.aspx?id=57877): Excel converter file (xlconv; rel. Feb 2019)  

If 32-bit MS Office 2010 SP2 installed:

 [KB4493218](https://www.microsoft.com/en-us/download/details.aspx?id=102981 "https://www.microsoft.com/en-us/download/details.aspx?id=102981"): for 32-bit MS Word 2010 (rel. Apr 2021)

 [KB3017810](https://www.microsoft.com/download/details.aspx?familyid=dbf63fea-6134-43ed-8960-a5e6822b494a "https://www.microsoft.com/download/details.aspx?familyid=dbf63fea-6134-43ed-8960-a5e6822b494a"): for 32-bit MS Excel 2010 (rel. Apr 2021)

If 64-bit MS Office 2010 SP2 installed:

 [KB4493218](https://www.microsoft.com/download/details.aspx?familyid=0ad9421d-1f16-4ed2-bc3c-59c293c11ad5 "https://www.microsoft.com/download/details.aspx?familyid=0ad9421d-1f16-4ed2-bc3c-59c293c11ad5"): for 64-bit MS Word 2010 (rel. Apr 2021)

[KB3017810](https://www.microsoft.com/download/details.aspx?familyid=0d5a97be-08a4-485f-aba0-9fa27f072a93 "https://www.microsoft.com/download/details.aspx?familyid=0d5a97be-08a4-485f-aba0-9fa27f072a93"): for 64-bit MS Excel 2010 (rel. Apr 2021)

If you have performed a clean reinstall of your MS Office product and are missing the final Service Pack then links to MS Office 2007 Service Pack 3 (KB2526086) and MS Office 2010 Service Pack 2 (KB2687455) are posted in the Lifewire article Latest Microsoft Office Service Packs. These Service Packs should be installed before applying the above "speed up" patches for your Office product(s).


32-bit Vista Home Premium SP2 * FF ESR v52.9.0 * Malwarebytes Premium v3.5.1 * MS Office 2003 Pro SP3
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

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  1. Anonymous
    2017-10-15T12:54:35+00:00

    This worked for me, thanks. Here's what I did:

    • Installed Vista, SP1 and SP2 ang got stuck with Windows Update, even after four days of checking.
    • Killed every Windows Update in progress (did NOT disable the service)
    • Installed from MUC the updates listed (KB3205638, KB4012583, KB4015195, KB4015380 ) restarting the system after each update; for each one, killed Windows Update when the update was hanging too much.
    • Windows Update went back alive from hell with more than 200 updates.

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  2. Anonymous
    2017-09-20T19:19:33+00:00

    My PC is quite old and I have tried the microsoft fix it tool. The fix it tool never works. 

    I have been trying to check for new updates from since yesterday (Tuesday 14th June) in the afternoon. It is now Wednesday morning (12 hours approx) and it is still checking. There is no error code, it is just checking for the updates.

    Hi m#l:

    If the initial "Checking for updates..." phase of Windows Update runs continuously without throwing an error message, this is a widespread problem that currently affects many Vista SP2 users.  Some users find that Windows Update will eventually run to completion if you let it run for several hours (or even days), but there is also a workaround posted on Dalai's webpage Search for Windows Updates takes forever? - A possible solution at http://wu.krelay.de/en/ that speeds up Windows Update for most affected users.  If you'd like to try Dalai's workaround, I'd suggest the following:

    REVISED for the JUNE 2017 Patch Tuesday (valid as of 03-Jul-2017):

    ****IMPORTANTExtended support for Vista SP2 ended on 11-Apr-2017 and there will be no further security updates released for Vista SP2 and IE9 via Windows Update after this date. Please see the Microsoft support article Windows Vista Support Has Ended for more information.****

    1. Disable automatic Windows Updates [Windows Update | Change settings | Important updates | Never check for updates (not recommended)] and re-boot to terminate any Windows Update sessions currently running in the background on your system.
    2. As of 11-Apr-2017, the following four Win32K.sys / graphics component updates must be pre-installed on your system to speed up Windows Update: KB3205638 (rel. 13-Dec-2016); KB4012583 (rel. 14-Mar-2017); KB4015195 (rel. 11-Apr-2017); KB4015380 (rel. 11-Apr-2017).  If IE9 is installed then KB4014661 (the 11-Apr-2017 cumulative security update for IE9) should also be pre-installed.   If MS Office or the MS Office Compatibility Pack are installed, see Note 6 since Office-related products can also cause these "Checking for updates..." hangs.
    3. Search your installed updates at Control Panel | Programs and Features | View Installed Updates to see if any of these speed up patches are already installed your system. When searching, enter the full KB number in the search box (e.g., "KB3205638" and not a partial string like "3205638").
    4. Download the standalone update packages (.msu files) for any missing speed up patches from the Microsoft Update Catalog and save them to your Windows desktop - see Note 2 for download links.   Use the Vista x86 installer if you have a 32-bit OS; use the Vista x64 installer if you have a 64-bit OS.  See Note 3 if you have problems downloading the .msu installers.
    5. Install any missing speed up patches in chronological order, from oldest (lowest KB) to newest (highest KB).  Double-click the .msu file on your desktop to start each installer - restart your computer when prompted after each update is installed.  See Notes 4 and 5 if you have problems running the .msu installers.
    6. Once all missing speed up patches are pre-installed, run a manual Windows Update [Windows Update | Check for updates] to install your remaining updates.  See Note 6 if Windows Update continues to hang at "Checking for updates...".

    **** IMPORTANT EDIT as of June 2017:  Microsoft released five special out-of-band security updates for Vista SP2 in June 2017 to patch vulnerabilities for the NSA-leaked exploits EnglishmanDentist, EsteemAudit and ExplodingCan

    6 above) see the thread More Shadow Brokers Exploits Patched June 2017 for Win XP and Vista for instructions on how to install these June 2017 security updates.****

    ______________________

    Note 1:  KB4015195 has replaced KB4012497 (rel. 14-Mar-2017).  KB4015380 has replaced KB3203859 (rel. 08-Nov-2016). The combination of KB4012583 and KB4015195 has replaced KB3191203 (rel. 11-Oct-2016).  KB4014661 has replaced KB4012204 (rel. 14-Mar-2017).

    Note 2:  If you have a clean reinstall of Vista SP2 (i.e., no IE9 browser or MS Office) Dalai has posted a batch file on his website at http://wu.krelay.de/en/.  See the section titled Some Automation and click the link for **this script** that can be used to automatically install the required speed up patches KB3205638, KB4012583, KB4015195 and KB4015380.  

    Other users can download 32-bit (x86) or 64-bit (x64) .msu installers for any missing speed up patches from the Microsoft Update Catalog by clicking the following links:

    REQUIRED:

         KB3205638:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB3205638 Vista

         KB4012583:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB4012583 Vista

         KB4015195:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB4015195 Vista

         KB4015380:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB4015380 Vista

    OPTIONAL (if IE9 is installed):

        KB4014661:  http://www.catalog.update.microsoft.com/Search.aspx?q=KB4014661 Internet Explorer 9 Vista

            

    OPTIONAL (if MS Office 2007, MS Office 2010 or the MS Office Compatibility Pack SP3 is installed):

         See Volume Z's list of speed up patches for Office-related products on page 1 of peggybeggs' thread

         why has vista stopped automatic updates?

    Note 3:  Some users have reported problems downloading the .msu installers from the Microsoft.com site with Internet Explorer 9 (e.g., the user never sees a pop-up to Run/Save the file).  If this happens use an alternate browser (I recommend Firefox ESR - Chrome is no longer supported for XP and Vista) or download the .msu installers to a USB thumb drive from another (non-Vista) computer and copy the .msu installers to your Vista desktop.

    Note 4:  If you try to install a speed up patch that is already installed on your computer, download an installer that does not match the bit architecture of your OS (e.g., you try to run a 64-bit .msu installer on a 32-bit Vista machine), or try to install a speed up patch that has been superseded (replaced) by a newer update you will see a "not applicable" error - see the MS support article "The update is not applicable to your computer" error when you install Windows updates.

    Note 5:  The standalone update packages (.msu files) will get stuck at "Checking for updates..." if there is a Windows Update session already running in the background on your computer.  Most users find that disabling automatic Windows Updates and re-booting is sufficient (STEP # 1), but if your .msu installer still gets stuck you can temporarily disconnect from the internet or stop your Windows Update service (wuauserv) as instructed in E-Chen's thread Vista Updates just keeps "Checking" before running these installers.  Unlike Windows Update, these standalone update packages (.msu files) are associated with the Windows Update Standalone Installer (C:\Windows\System32\wusa.exe) and can be installed on computers without an internet connection.

    Note 6:  Please be patient when running Windows Update.  Depending on your system configuration, Windows Update can run for more than one hour before it finds all available updates if Vista SP2 is several months out-of-date, even after missing speed up patches are installed.

    If you have MS Office 2007, MS Office 2010 or the MS Office Compatibility Pack SP3 installed there are additional speed up patches that must be installed to prevent Windows Updates from hanging during the initial "Checking for updates...." phase.  Volume Z maintains a list of these Office speed up patches on page 1 of peggybeggs' thread why has vista stopped automatic updates? .  After Vista SP2 reaches its end of extended support in April 2017 these Office products will continue to trigger "Checking for updates...." hangs on Patch Tuesdays (the second Tuesday of the month), and new speed up patches for these products will be added each month to Volume Z's post.

    If you follow the instructions in this post and Windows Update continues to hang at "Checking for updates..." phase for several hours after all required speed up patches are installed then I would suggest you try using Torsten Wittrock's WSUS Offline Update tool.  This tool can be used to download and install important security updates for Vista SP2 (see the Legacy tab of the interface) and other Microsoft products like MS Office.  Be sure to download the special extended support release (ESR) v9.2.2 of this tool (released 03-Jul-2017) for older platforms like Win XP and Vista. The change log at http://download.wsusoffline.net/ notes that this ESR version of WSUS Offline Update will install the new June 2017 updates listed the Microsoft Security Advisory 4025685: Guidance for older platforms: June 13, 2017 for protection against the NSA-leaked exploits EnglishmanDentist, EsteemAudit, and ExplodingCan.


    32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.9.4.8 * MBAM Premium v3.1.2

    HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

    I wanted to say thank you b/c your method worked on Vista x64. You're a lifesaver

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  3. lmacri 2,505 Reputation points
    2017-09-12T21:12:41+00:00

    Hi AndrewL427:

    Glad to hear you were able to get Windows Update working again, but all credit goes to German blogger Dalai for posting the original workaround on his website at http://wu.krelay.de/en.  Dalai has also provided background information at http://wu.krelay.de/en/info.htm on supersedence chains and why the manual installation of a small number of select IE9 and Vista SP2 graphics component and kernel-mode driver (Win32K.sys) updates will significantly speed up the"Checking for updates..." phase of Windows Update.

    Just a reminder for everyone else that today (12-Sep-2017) is Patch Tuesday, the second Tuesday of the month.  If you followed the instructions on page 1 of this thread to ensure Windows Update has installed all available IE9 and Vista SP2 updates released before extended support ended in April 2017 and your "Checking for updates..." hangs return after April, be sure to read Volume Z's updated instructions on page 1 of peggybeggs' thread why has vista stopped automatic updates?.  Volume Z has already posted this month's list of new "speed up" patches that must be manually installed to speed up Windows Update if you have MS Office 2007, MS Office 2010 and/or the MS Office Compatibility Pack SP3 installed.

    My Vista SP2 machine was fully patched as of April 2017 and it has an old version of MS Office 2003 Professional SP3 with the MS Office Compatibility Pack SP3 add-on installed.  After pre-installing this month's recommended KB4011064 (xlconv2007-kb4011064-fullfile-x86-glb.exe, released September 12, 2017) my "Checking for updates..." phase of Windows Update finished in about 4 minutes and found 3 additional MS Office security updates.


    32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB v3.2.2

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  4. Anonymous
    2017-09-05T14:40:20+00:00

    Just to say thank you to GWN - you are the Master.  I've been trying to sort this since last year; thanks to you I now have.

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