Qualcomm Atheros AR3012 Bluetooth not working in Windows 10

Anonymous
2016-07-18T04:46:58+00:00

Qualcomm Athereos AR3012 Bluetooth disabled by Windows 10  need driver or replacement hardware to look for

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-06-19T20:24:49+00:00

Here is how I made the AR3012 working again on Windows 10 20H1.

  1. remove AR3012 & its drivers completely from 20H1, later let 20H1 detect it as Generic Bluetooth Radio.
  2. download Qualcomm driver v10.0.1.15 from Microsoft Catalog website, install this driver via driver upgrade.
  3. after v10.0.1.15 being installed, you might see additional device named in "Bluetooth LE" as the one in the Kirill's figure.
  4. try to connect any BT device you couldn't connect after upgrading to 20H1, make sure the AR3012 really WORKS.
  5. then download any Qualcomm driver v10.0.3.x (as Kirill mentioned, the newest one is v10.0.3.22, or let Windows Update do it later), upgrade  the driver of AR3012 again with this one.

Notice: NEVER uninstall the v10.0.1.15 while/after upgrading to v10.0.3.x, or the AR3012 will fail again after reboot.

Microsoft Generic Bluetooth Driver -> Qualcomm BT driver v10.0.1.15 -> Qualcomm BT driver v10.0.3.x,

if you did followed the steps, your AR3012 should be working as usual, even after reboot. 

Qualcomm Atheros Communications - Bluetooth - 10.0.1.15 (x64)

Qualcomm Atheros Communications - Bluetooth - 10.0.3.22 (x64)

I guess the "Bluetooth LE" is the critical point of this issue.

(I DID hate the crappy W10...... what's M$ doing now? let users recall how windows unstable in 1990s? )

NOTE by MELERIX: by the way, as it is an older driver, it does not support the new Windows 10 shutdown mode called fast startup*, so every time you shut down Windows and then restart it, the device appears with an error, so you have to* disable the fast startup of Windows 10*, in the power options of the control panel.*

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  1. Anonymous
    2021-03-08T20:12:35+00:00

    hı carlo thanks for reply ı couldnt find the addıtıonal trouble shooter but ı dıd trouble shoot before

    my pc ıs hp g6

    OS Name Microsoft Windows 10 Pro

    Version 10.0.18363 Build 18363

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name Z-PC

    System Manufacturer Hewlett-Packard

    System Model HP Pavilion g6 Notebook PC

    System Type x64-based PC

    System SKU QJ358EA#AB8

    Processor AMD A6-3400M APU with Radeon(tm) HD Graphics, 1400 Mhz, 4 Core(s), 4 Logical Processor(s)

    BIOS Version/Date Insyde F.65, 2/5/2013

    SMBIOS Version 2.7

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  2. Anonymous
    2021-03-08T20:34:53+00:00

    Greetings Armadaarmada,

    I appreciate your time getting back to this thread, if may I ask, when did you install Windows 10? and when was the last time you used the Bluetooth feature?

    I checked your manufacturers website and it appears that they did not release a driver for your computer HP G6 Notebook PC Series for Windows 10 version, only Windows 7, 8, are available.

    Since there are no drivers available from your manufacturer, you need to have a Bluetooth adapter for you to use the Bluetooth in your computer.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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  3. Anonymous
    2021-03-22T06:40:41+00:00

    Hello there.

    I have my issue regarding my Bluetooth connection on my laptop. It can't detect any device and it doesnt discoverable either.

    My Bluetooth info on Device Manager:

    • Bluetooth Device (RFCOMM Protocol TDI)
    • Microsoft Bluetooth Enumerator
    • Qualcomm Atheros AR3012 Bluetooth 4.0

    These items are there since i reinstalled my Windows.

    I have ticked Discoverable checkbox on the bluetooth options too.

    So how to fix it?

    Thank you.

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  4. Anonymous
    2021-03-22T07:19:13+00:00

    Hi RioNicholas,

    I'm Benedict, an Independent Advisor. I'm here to help you.

    Kindly try the steps in this troubleshooting guide for Bluetooth problems, especially those steps you haven't tried yet:

    https://support.microsoft.com/en-us/help/14169/...

    If that doesn't help, try to clear your PC's CMOS/Reset BIOS settings to default:

    https://www.howtogeek.com/131623/how-to-clear-y...

    If the issue still persists, try searching for BIOS update and latest Bluetooth driver as well from your PC's manufacturer support website. Download them, if any, and install the BIOS update by following the guide (on how to update BIOS) from the said website. If you have successfully updated the BIOS and the Bluetooth issue is still existing, try installing the latest driver and see if it would now work.

    Please see if that helps.

    Regards,

    Benedict P.

    Standard Disclaimer: There are non-Microsoft websites mentioned above. These pages appear to be providing accurate, safe information. Watch out for ads on those sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on those sites before you decide to download and install it.

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