Qualcomm Atheros AR3012 Bluetooth not working in Windows 10

Anonymous
2016-07-18T04:46:58+00:00

Qualcomm Athereos AR3012 Bluetooth disabled by Windows 10  need driver or replacement hardware to look for

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2020-06-19T20:24:49+00:00

Here is how I made the AR3012 working again on Windows 10 20H1.

  1. remove AR3012 & its drivers completely from 20H1, later let 20H1 detect it as Generic Bluetooth Radio.
  2. download Qualcomm driver v10.0.1.15 from Microsoft Catalog website, install this driver via driver upgrade.
  3. after v10.0.1.15 being installed, you might see additional device named in "Bluetooth LE" as the one in the Kirill's figure.
  4. try to connect any BT device you couldn't connect after upgrading to 20H1, make sure the AR3012 really WORKS.
  5. then download any Qualcomm driver v10.0.3.x (as Kirill mentioned, the newest one is v10.0.3.22, or let Windows Update do it later), upgrade  the driver of AR3012 again with this one.

Notice: NEVER uninstall the v10.0.1.15 while/after upgrading to v10.0.3.x, or the AR3012 will fail again after reboot.

Microsoft Generic Bluetooth Driver -> Qualcomm BT driver v10.0.1.15 -> Qualcomm BT driver v10.0.3.x,

if you did followed the steps, your AR3012 should be working as usual, even after reboot. 

Qualcomm Atheros Communications - Bluetooth - 10.0.1.15 (x64)

Qualcomm Atheros Communications - Bluetooth - 10.0.3.22 (x64)

I guess the "Bluetooth LE" is the critical point of this issue.

(I DID hate the crappy W10...... what's M$ doing now? let users recall how windows unstable in 1990s? )

NOTE by MELERIX: by the way, as it is an older driver, it does not support the new Windows 10 shutdown mode called fast startup*, so every time you shut down Windows and then restart it, the device appears with an error, so you have to* disable the fast startup of Windows 10*, in the power options of the control panel.*

Was this answer helpful?

200+ people found this answer helpful.
0 comments No comments

206 additional answers

Sort by: Oldest
  1. Greg Carmack 24,780 Reputation points Volunteer Moderator
    2019-10-30T18:43:35+00:00

    Thanks for reporting back. 

    I will  add trying older drivers as well as the new ones from PC or Adapter maker's Support Downloads web page to the steps I give for bluetooth, so others can benefit.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2019-11-13T06:38:07+00:00

    I have the same on a laptop on an Intel card.

    device manager does not see any bluetooth device although it is enabled in uefi.

    I withdrew the update and bluetooth appeared again.

    It's probably a tradition that there is no update without breaking something...

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2019-11-13T12:09:20+00:00

    For others with an Intel Bluetooth driver, but the same issue described in OP, install the latest drivers from this location:

    https://downloadcenter.intel.com/download/29125/Intel-Wireless-Bluetooth-for-Windows-10

    1909 broke Bluetooth for me, but these drivers (21.50.0 version at current) fixed everything for me...

    Good luck!

    EDIT: also, MS please get your act together with regards to Bluetooth.

    Was this answer helpful?

    0 comments No comments
  4. Neil D 34,280 Reputation points Volunteer Moderator
    2019-11-13T12:49:51+00:00

    You are not talking to Microsoft here but other users like yourself. If you have a problem to report to Microsoft then use the Feedback Hub (winkey+f) and report it directly.

    It's always best to get the drivers direct from the manufacturer as windows default drivers may not be up to date or work correctly. I noticed the OP posted on 29 October so that would have been an Insider Preview build as 1909 has only just been released to the general public.

    Was this answer helpful?

    0 comments No comments