Qualcomm Atheros AR3012 Bluetooth not working in Windows 10

Anonymous
2016-07-18T04:46:58+00:00

Qualcomm Athereos AR3012 Bluetooth disabled by Windows 10  need driver or replacement hardware to look for

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2020-06-19T20:24:49+00:00

Here is how I made the AR3012 working again on Windows 10 20H1.

  1. remove AR3012 & its drivers completely from 20H1, later let 20H1 detect it as Generic Bluetooth Radio.
  2. download Qualcomm driver v10.0.1.15 from Microsoft Catalog website, install this driver via driver upgrade.
  3. after v10.0.1.15 being installed, you might see additional device named in "Bluetooth LE" as the one in the Kirill's figure.
  4. try to connect any BT device you couldn't connect after upgrading to 20H1, make sure the AR3012 really WORKS.
  5. then download any Qualcomm driver v10.0.3.x (as Kirill mentioned, the newest one is v10.0.3.22, or let Windows Update do it later), upgrade  the driver of AR3012 again with this one.

Notice: NEVER uninstall the v10.0.1.15 while/after upgrading to v10.0.3.x, or the AR3012 will fail again after reboot.

Microsoft Generic Bluetooth Driver -> Qualcomm BT driver v10.0.1.15 -> Qualcomm BT driver v10.0.3.x,

if you did followed the steps, your AR3012 should be working as usual, even after reboot. 

Qualcomm Atheros Communications - Bluetooth - 10.0.1.15 (x64)

Qualcomm Atheros Communications - Bluetooth - 10.0.3.22 (x64)

I guess the "Bluetooth LE" is the critical point of this issue.

(I DID hate the crappy W10...... what's M$ doing now? let users recall how windows unstable in 1990s? )

NOTE by MELERIX: by the way, as it is an older driver, it does not support the new Windows 10 shutdown mode called fast startup*, so every time you shut down Windows and then restart it, the device appears with an error, so you have to* disable the fast startup of Windows 10*, in the power options of the control panel.*

Was this answer helpful?

200+ people found this answer helpful.
0 comments No comments

206 additional answers

Sort by: Newest
  1. Reza-Ameri 45,891 Reputation points Volunteer Moderator
    2021-01-11T17:47:25+00:00

    Make sure update the driver and Windows.

    If problem persist, open start and search for feedback and open Feedback Hubapp and report this issue.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2021-01-11T17:45:20+00:00

    Hi

    I am trying to connect some wireless headphones to my laptop which is a Samsung MP355VSC Running Windows 10 Pro on an I5-3210 with 6Gb of Ram.

    The Bluetooth identifies itself in Device Manager as "Qualcomm Atheros ar3012 Bluetooth 4.0" If I try and scan for Bluetooth devices nothing appears - not even my phone. However if I disable/uninstall the item and use a cheap £2 Bluetooth dongle everything appears. 

    However windows then tries to reinstall the Qualcomm driver and this stops the dongle working and on reboot we are back to square one.

    Windows is on Version 20H2.

    How do I get the Bluetooth working right - either (preferably) via the built in or if not the dongle so I can have a stable connection to the headphones I bought?

    Thanks

    Max

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2021-01-09T12:20:53+00:00

    Thank you! I finally found the one that worked.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2021-01-08T08:40:09+00:00

    Hi.

    Uninstall last Bluetooth driver from device manager and then

    Download and install driver from this link.

    Qualcomm® Atheros® AR3012 Bluetooth® Adapter Update (Windows 8 64bit) | Sony USA

    Thanks.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments