If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:
https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/.
If that doesn't work you can also Go Back in Repair Mode as shown here:
https://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html
I'll give all possible steps for troubleshooting Bluetooth in order of priority. Many problems right now are being solved by updating to the latest version so if you want to skip to that step see the Repair Install at bottom:
Try Updating the Bluetooth driver from the PC maker's Support Downloads webpage for your exact model. Install it even if it's the same or newer than the one in Device Manager reached by right clicking the Start button.
Right click Start button to access Device Manager, locate Bluetooth device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all
previously installed Drivers.
If these fail try to Uninstall the Driver, restart PC to reinstall.
Make sure you're pairing correctly as shown here: https://support.microsoft.com/en-us/help/15290/windows-connect-bluetooth-device
See Fixes here which are all working:
https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems
https://superuser.com/questions/1017867/make-windows-10-recognize-bluetooth-dongle-as-bluetooth
https://answers.microsoft.com/en-us/windows/forum/windows\_10-hardware-winpc/bluetooth-not-working-cant-find-in-device-manager/ccfa2f34-ac5e-4718-b499-e6050e511a41
Try the Bluetooth troubleshooter at Settings > Update & Security > Troubleshoot.
Try turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup.
If this is a mic or headset right click Volume icon in System Tray to Open Sound Settings, make sure the correct device is selected for input or output in the dropdown menu.
Then try pairing again, if necessary run the Bluetooth Troubleshooter again.
If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:
https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/.
If you think the BT adapter has failed, you can replace it easily with a USB nano adapter like this one: https://www.amazon.com/ZEXMTE-Bluetooth-Receiver-Transfer-Wireless/dp/B0775YF36R/ref=bmx\_1/144-8846981-0178846?\_encoding=UTF8&pd\_rd\_i=B0775YF36R&pd\_rd\_r=fc7fb64f-ee89-4d01-949a-cce053b97603&pd\_rd\_w=re3cN&pd\_rd\_wg=I4GXx&pf\_rd\_p=806524e0-5994-4c0d-9d36-11f6132400bc&pf\_rd\_r=56PQ4YAVKHETB3GJY6BH&psc=1&refRID=56PQ4YAVKHETB3GJY6BH
Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki/windows\_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00
Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most
thoroughly.
If you want to complain to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. But Microsoft will not even see it here because this is a tech forums where we are mostly volunteers trying to help solve
your problems.