Qualcomm Atheros AR3012 Bluetooth not working in Windows 10

Anonymous
2016-07-18T04:46:58+00:00

Qualcomm Athereos AR3012 Bluetooth disabled by Windows 10  need driver or replacement hardware to look for

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-06-19T20:24:49+00:00

Here is how I made the AR3012 working again on Windows 10 20H1.

  1. remove AR3012 & its drivers completely from 20H1, later let 20H1 detect it as Generic Bluetooth Radio.
  2. download Qualcomm driver v10.0.1.15 from Microsoft Catalog website, install this driver via driver upgrade.
  3. after v10.0.1.15 being installed, you might see additional device named in "Bluetooth LE" as the one in the Kirill's figure.
  4. try to connect any BT device you couldn't connect after upgrading to 20H1, make sure the AR3012 really WORKS.
  5. then download any Qualcomm driver v10.0.3.x (as Kirill mentioned, the newest one is v10.0.3.22, or let Windows Update do it later), upgrade  the driver of AR3012 again with this one.

Notice: NEVER uninstall the v10.0.1.15 while/after upgrading to v10.0.3.x, or the AR3012 will fail again after reboot.

Microsoft Generic Bluetooth Driver -> Qualcomm BT driver v10.0.1.15 -> Qualcomm BT driver v10.0.3.x,

if you did followed the steps, your AR3012 should be working as usual, even after reboot. 

Qualcomm Atheros Communications - Bluetooth - 10.0.1.15 (x64)

Qualcomm Atheros Communications - Bluetooth - 10.0.3.22 (x64)

I guess the "Bluetooth LE" is the critical point of this issue.

(I DID hate the crappy W10...... what's M$ doing now? let users recall how windows unstable in 1990s? )

NOTE by MELERIX: by the way, as it is an older driver, it does not support the new Windows 10 shutdown mode called fast startup*, so every time you shut down Windows and then restart it, the device appears with an error, so you have to* disable the fast startup of Windows 10*, in the power options of the control panel.*

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  1. Anonymous
    2020-09-06T04:01:35+00:00

    I have Sony VAIO laptop, model is SVE15123CNW, and upgraded to windows 10. But, my bluetooth doesn't work or respond. It always asks for reboot. But, this is not the normal steps for bluetooth to work. In sony VAIO website, bluetooth drivers are given till windows 8. So, please give me assistance in this regard. 

    Note: All troubleshooting steps, reinstalling current drivers are being done.

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  2. Anonymous
    2020-09-05T23:47:21+00:00

    Hi Darshan. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

    See fixes for Check Bluetooth radio status Not Fixed:

    https://internet-access-guide.com/check-bluetoo...

    https://www.youtube.com/watch?v=yPadh3Y5u80

    I'll give all possible steps for troubleshooting Bluetooth in order of priority, so even if you've tried them please do it over in sequence.  Many problems right now are being solved by updating to the latest version of Windows 10 so if you want to skip to that step see the Repair Install at bottom:

    1. Make sure you have Bluetooth on the PC first:

    https://www.thewindowsclub.com/check-if-windows-10-pc-has-in-built-bluetooth (Avoid ad links, especially avoid Restoro ad!)

    1. See if you can System Restore to a point before the problem began following this guide:   https://www.windowscentral.com/how-use-system-restore-windows-10

    System Restore is your first line of defense and can take you back to a point before a problem began.  If it doesn't help then you can undo it.  Read about it first in the tutorial above and then try restoring to just before this started.

    If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here:  https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

    3))  Try Updating the Bluetooth driver from the PC maker's (if built in) or Bluetooth adapter's Support Downloads webpage for your exact model.   

     Right click Start button to access Device Manager, locate Bluetooth device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously installed Drivers. 

    If these fail Uninstall the Driver, restart PC to reinstall.  If the BT driver is not there, access the View tab in Device Manager to "Show Hidden Devices."

    4)  Make sure you're pairing correctly as shown here:  https://support.microsoft.com/en-us/help/15290/windows-connect-bluetooth-device

    1. See Fixes here which are all working: 

    https://pureinfotech.com/fix-bluetooth-connection-problems-windows-10/

    https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

    https://superuser.com/questions/1017867/make-windows-10-recognize-bluetooth-dongle-as-bluetooth

    https://www.makeuseof.com/tag/bluetooth-not-working-windows-10/

    https://answers.microsoft.com/en-us/windows/forum/windows\_10-hardware-winpc/bluetooth-not-working-cant-find-in-device-manager/ccfa2f34-ac5e-4718-b499-e6050e511a41

    https://www.lifewire.com/fix-windows-10-bluetooth-not-working-4587254

    Try these additional fixes for Bluetooth adapter disappears after Windows 10 Update:

     https://howtofixwindows.com/bluetooth-disappeared-windows-10/  

    https://www.guidingtech.com/fix-bluetooth-missing-from-device-manager-windows-10/

    https://windowsreport.com/bluetooth-disappeared-pc-and-devices/ (Avoid ad links!)

    https://answers.microsoft.com/en-us/windows/forum/all/bluetooth-disappeared-after-recent-windows-10/d86480cd-ee38-48d9-a0e7-6e6cb87242b9

    1. Try the Bluetooth troubleshooter at Settings > Update & Security > Troubleshoot. 
    2. Try turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. 
    3. If you think the BT adapter has failed or you want to replace it temporarily until the issue with BT is fixed, you can replace it  with a USB nano adapter like this one:   https://www.amazon.com/ZEXMTE-Bluetooth-Receiver-Transfer-Wireless/dp/B0775YF36R/ref=bmx\_1/144-8846981-0178846?\_encoding=UTF8&pd\_rd\_i=B0775YF36R&pd\_rd\_r=fc7fb64f-ee89-4d01-949a-cce053b97603&pd\_rd\_w=re3cN&pd\_rd\_wg=I4GXx&pf\_rd\_p=806524e0-5994-4c0d-9d36-11f6132400bc&pf\_rd\_r=56PQ4YAVKHETB3GJY6BH&psc=1&refRID=56PQ4YAVKHETB3GJY6BH
    4. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:  http://answers.microsoft.com/en-us/windows/wiki/windows\_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files.  Then continue with the other steps to go over your install most thoroughly. 

    1. If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now.  This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1909 which you need anyway and by the most stable method.   http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install.  

    I hope this helps.  Feel free to ask back any questions and let us know how it goes.  I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer:   There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  3. Anonymous
    2020-09-05T23:38:21+00:00

    Details:

    OS Version : Windows 10 Home

    Bluetooth Driver : Qualcomm Atheros AR3012 Bluetooth 4.0

    I have been having problems connecting Bluetooth devices to my laptop presumably after Windows 10 upgrade. I didn't use Bluetooth in ages after upgrade and only saw this problem when I tried to connect a device a few days ago. I have performed all the steps i.e. uninstalling/reinstalling drivers, system restarts, updating the drivers but nothing seems to have worked so far.

    I then tried troubleshooting Bluetooth and troubleshooter shows the following (attached is the image for it):

    "Check Bluetooth radio status" : "Not fixed" <error_icon>

    I then opened "services.msc" and saw 3 bluetooth services:

    1. Bluetooth Audio Gateway Service
    2. Bluetooth Support Service
    3. Bluetooth User Support Service_5679c

    I tried restarting these services and setting startup type to automatic. While it worked for 1 and 2, for 3, I got an error saying parameter not supported. Also, when I tried restarting "Bluetooth User Support Service_5679c", it stopped automatically after a few seconds so it looks like it's failing to start. 

    To summarise, there are a couple of problems:

    1. Bluetooth service is not able to start up
    2. Troubleshooter is not able to access Bluetooth radio service

    Has anyone seen these problems before? Could anyone please advice what to do in this case?

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  4. Anonymous
    2020-09-04T11:28:46+00:00

    Screenshot has been taken when bluetooth was working correctly. My problem is If I don't turn off the bluetooth from action centre or settings before shutdown. Then only, after next boot, bluetooth will not work and respond. Also, troubleshooter will keep telling resolving problems for hours and say that "turning on bluetooth". And, when bluetooth works correctly then, always troubleshooter shows that "Check Bluetooth Radio Status - fixed". 

    I have other 2 new laptops from hp and I have never had such problems and always do windows update time to time.

    If old computers or laptops not compatible with windows 10, then why Microsoft is forcing us to upgrade to windows 10, my full 5 gb has been wasted in this os.

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