Windows 7 won't update after clean install

Anonymous
2016-02-11T15:40:22+00:00

I recently acquired a Vista laptop that I upgraded with an SSD and Windows 7 Professional.  After an uneventful install on a new SSD and activation, I discovered that Win7 won't update, the update console just continues to search for updates, and CPU activity hovers around 50%.  I've tied several fixes from this site and others with no luck.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2016-05-09T22:04:19+00:00

I am not a PC expert, but I (FINALLY) know what caused this problem and how to solve it !!  But first note that this is the solution for my WINDOWS 7, 64 bit Home Premium right after a clean install.  I don't know if this scheme will work for 32 bit systems or other Win 7s, but mayhap with minor alterations and some searches...??

The part of Windows 7 that searches for updates would normally take 24 to 48 hours to finish its search.  You can tell you have this problem, whilst you wait for the updater to search, by CTRL-ALT-DEL, start Task Manager, then look at PROCESSES TAB, then click: Show Processes From All Users.  Look down the list until you find a SVCHOST.EXE being run by SYSTEM that is using 50% or more CPU and a huge chunk (73%) of memory.  So, go to Windows Update in Control Panel and tell it to never look for updates.  Then back to Task Manager and KILL the big fat 50% process you just found.

MS has produced a fix (2 KB patches) that you cannot ordinarily get to without an update.  There is a way to download those 2 KB files, but then...

You cannot ordinarily install them without using WUSA (the Windows Update Stand-Alone installer).  And if you try to use it to install the fixes, WUSA will first begin another 48 hour search for updates before installing anything.  This is a circular trap !

Go to the following link to download Windows6.1-KB3102810-x64.msu

https://www.microsoft.com/en-us/download/details.aspx?id=49540

Use the SAVE option, DO NOT RUN IT!

Go to the following link to download Windows6.1-KB3112343-x64.msu

https://www.microsoft.com/en-us/download/details.aspx?id=50023

Use the SAVE option, DO NOT RUN IT!

Look for these two files in your DOWNLOADS folder.  Copy them to your DESKTOP.

Now to install them, you must use the StandAlone installer, WUSA, BUTyou must FORCE IT to simply do it without searching forever.  Here is how:

First, copy the following line exactly and completely:

"C:\Users*Edmund*\Desktop\windows6.1-kb3102810-x64.msu" /wuforce

Click the Start Globe;

Click in the Search Programs And Files box;

Type: RUN

(make sure you are running as Administrator)

Click on the RUN at the top, then Right Click on it, and select PASTE;

Change the Edmund to whatever your USER name is;

Hit ENTER and let it roll.  After the install is done, then...

Copy the following line exactly:

"C:\Users*Edmund*\Desktop\windows6.1-kb3112343-x64.msu" /wuforce

Click the Start Globe;

Click in the Search Programs And Files box;

Type: RUN

(make sure you are running as Administrator)

Click on the RUN at the top, then Right Click on it, and select PASTE;

Change the Edmund to whatever your USER name is;

Hit ENTER and let it roll again.  After that install is done, RESTART your computer.

You should now be able to setup the UPDATEs in Control Panel and Search For Updates.  Within about 10 minutes or less, you should have a huge list of KBs to download and install.

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  1. Anonymous
    2016-02-29T17:37:20+00:00

    Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.

    Please provide an updated copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and click OK . Place the cursor on System Summary. Select File, Export and give the file a name noting where it is located. Click Save**.Do not place the cursor within the body of the report before exporting the file.** The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. If the report is in a language other than English, please state the language.

    Please upload to your OneDrive and share with everyone a copy of your System log file **** from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.

    To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

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  2. Anonymous
    2016-02-29T19:44:24+00:00

    I've done as you requested.  Here are the results:

    http://1drv.ms/1mvcajk

    Thanks!

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  3. Anonymous
    2016-03-03T03:28:28+00:00

    Any ideas?

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  4. Anonymous
    2016-03-03T11:04:50+00:00

    Update the Intel Graphics driver to version 8.15.10.1994:

    http://downloads.dell.com/video/R260537.exe

    This file contains a compressed (or zipped) set of files. Download the file to a folder on your hard drive, and then run (double-click) it to unzip the set of files. Follow the instructions to complete the installation.

    Please run the Windows Update Troubleshooter:

    http://go.microsoft.com/?linkid=9830262

    Please provide the exact details of any problem it reports as not fixed.

    Please download and run the System Update Readiness Tool – 32 bit (x86 version). This tool is updated regularly. It is recommended that you always download the latest version.

     http://www.microsoft.com/en-us/download/details.aspx?id=3132

    The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location:

    •%SYSTEMROOT%\Logs\CBS\CheckSUR.log

    •%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

    Do not use Windows Search to locate these files. Open Windows Explorer by selecting the keyboard shortcut Win+E. Locate and expand your C partition by clicking the arrow head to the left of C in Windows Explorer and follow the file path c:\windows\ Logs\CBS to the CBS sub-folder.

    You may need to change your settings in Windows to be able to see these files. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    Please upload copies of these logs to your OneDrive as shared files and post a link here.

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