Windows 7 won't update after clean install

Anonymous
2016-02-11T15:40:22+00:00

I recently acquired a Vista laptop that I upgraded with an SSD and Windows 7 Professional.  After an uneventful install on a new SSD and activation, I discovered that Win7 won't update, the update console just continues to search for updates, and CPU activity hovers around 50%.  I've tied several fixes from this site and others with no luck.

Windows for home | Previous Windows versions | Install and upgrade

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Anonymous
2016-05-09T22:04:19+00:00

I am not a PC expert, but I (FINALLY) know what caused this problem and how to solve it !!  But first note that this is the solution for my WINDOWS 7, 64 bit Home Premium right after a clean install.  I don't know if this scheme will work for 32 bit systems or other Win 7s, but mayhap with minor alterations and some searches...??

The part of Windows 7 that searches for updates would normally take 24 to 48 hours to finish its search.  You can tell you have this problem, whilst you wait for the updater to search, by CTRL-ALT-DEL, start Task Manager, then look at PROCESSES TAB, then click: Show Processes From All Users.  Look down the list until you find a SVCHOST.EXE being run by SYSTEM that is using 50% or more CPU and a huge chunk (73%) of memory.  So, go to Windows Update in Control Panel and tell it to never look for updates.  Then back to Task Manager and KILL the big fat 50% process you just found.

MS has produced a fix (2 KB patches) that you cannot ordinarily get to without an update.  There is a way to download those 2 KB files, but then...

You cannot ordinarily install them without using WUSA (the Windows Update Stand-Alone installer).  And if you try to use it to install the fixes, WUSA will first begin another 48 hour search for updates before installing anything.  This is a circular trap !

Go to the following link to download Windows6.1-KB3102810-x64.msu

https://www.microsoft.com/en-us/download/details.aspx?id=49540

Use the SAVE option, DO NOT RUN IT!

Go to the following link to download Windows6.1-KB3112343-x64.msu

https://www.microsoft.com/en-us/download/details.aspx?id=50023

Use the SAVE option, DO NOT RUN IT!

Look for these two files in your DOWNLOADS folder.  Copy them to your DESKTOP.

Now to install them, you must use the StandAlone installer, WUSA, BUTyou must FORCE IT to simply do it without searching forever.  Here is how:

First, copy the following line exactly and completely:

"C:\Users*Edmund*\Desktop\windows6.1-kb3102810-x64.msu" /wuforce

Click the Start Globe;

Click in the Search Programs And Files box;

Type: RUN

(make sure you are running as Administrator)

Click on the RUN at the top, then Right Click on it, and select PASTE;

Change the Edmund to whatever your USER name is;

Hit ENTER and let it roll.  After the install is done, then...

Copy the following line exactly:

"C:\Users*Edmund*\Desktop\windows6.1-kb3112343-x64.msu" /wuforce

Click the Start Globe;

Click in the Search Programs And Files box;

Type: RUN

(make sure you are running as Administrator)

Click on the RUN at the top, then Right Click on it, and select PASTE;

Change the Edmund to whatever your USER name is;

Hit ENTER and let it roll again.  After that install is done, RESTART your computer.

You should now be able to setup the UPDATEs in Control Panel and Search For Updates.  Within about 10 minutes or less, you should have a huge list of KBs to download and install.

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  1. Anonymous
    2016-02-26T17:31:22+00:00

    For a 32 bit version of Windows install Update for Windows 7 for x86-based systems (KB971033)

    http://go.microsoft.com/fwlink/?LinkID=150841

    Source: http://support.microsoft.com/kb/971033

    Please run the Microsoft Genuine Advantage Diagnostics Tool again in normal mode and copy and paste the results in a reply for further analysis: http://go.microsoft.com/fwlink/?linkid=52012

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  2. Anonymous
    2016-02-26T17:23:50+00:00

    Diagnostic Report (1.9.0027.0):

    Windows Validation Data-->

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-TDB3G-3BWV7-JB7MV

    Windows Product Key Hash: HBH8GdAdKWtBL7Cx/7g/Q8yEoPs=

    Windows Product ID: 00371-OEM-9309716-00911

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {B31D92BD-BA76-4080-9FEF-B6925A9BD0CF}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_rtm.101119-1850

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B31D92BD-BA76-4080-9FEF-B6925A9BD0CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JB7MV</PKey><PID>00371-OEM-9309716-00911</PID><PIDType>8</PIDType><SID>S-1-5-21-2620832603-1589025999-3714691372</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="4"/><Date>20090225000000.000000+000</Date></BIOS><HWID>A4C73F07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: da22eadd-46dc-4056-a287-f5041c852470

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00186-097-100911-02-1033-7601.0000-0412016

    Installation ID: 015711024253158684043581814445652405206905256832929541

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: JB7MV

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 2/26/2016 10:49:44 AM

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAeqjsG/rA2jN6f24qdg4oH1RtkIVUkkbK

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    DELL                       M09   

      FACP                                   DELL                       M09   

      HPET                                    DELL                       M09   

      MCFG                                  DELL                       M09   

      SLIC                                      DELL                       M09   

      SSDT                                    PmRef                  CpuPm

    Windows Resource Protection did not find any integrity violations.

    Hardware reserved= 38MB

    In Use= 577MB

    Modified= 38MB

    Standby= 170MB

    Free= 2232MB

    Thanks for your help!

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  3. Anonymous
    2016-02-26T16:26:06+00:00

    I suggest you run the Microsoft Genuine Advantage Diagnostics Tool in normal mode (not safe mode) and copy and paste the results in a reply for further analysis:

    http://go.microsoft.com/fwlink/?linkid=52012

    Run the Tool and when it completes click the Copy button, open a text file like Word or Notepad and select Edit, Paste. You can paste directly into a reply here. Open a reply, right click and select Paste.

    Please run System File Checker and say if it cannot fix corrupted files. Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu.. Type *cd* and press ENTER. Type "sfc /scannow" without the quotes and press the ENTER key. When it completes type exit, press the ENTER key and restart the computer. http://support.microsoft.com/kb/929833

    After the process has finished, you may receive one of the following messages:

    •Windows Resource Protection did not find any integrity violations.

    •Windows Resource Protection could not perform the requested operation.

    •Windows Resource Protection found corrupt files and successfully repaired them.

    •Windows Resource Protection found corrupt files but was unable to fix some of them.

    Which message was received?

    In Windows 7 use Ctrl+Shift+Esc rather than Ctrl+Alt+Del. It gets you to Task Manager quicker. Select Task Manager, the Performance tab, Resource Monitor, and Memory tab. What are the figures for Hardware Reserved, In Use, Modified, Standby and Free?

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  4. Anonymous
    2016-02-26T16:00:14+00:00

    I don't mean to be ungrateful or disrespectful, but after waiting patiently for two weeks I'd like to know if I can expect any help with this problem or if I should go elsewhere to see if my problem can be resolved.

    Thanks!

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