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Hello!
I manage a small team of users running Windows 7 on a network and one of them is getting the BSOD with error "The bugcheck was: 0x000000df".
I tried various things to fix it and using Norton to clean everything up, and uninstalled various useless programmes. The problem seems to have subsided for her.
Then... I changed my own Norton installation from Norton Internet Security to Norton Security with Backup.. and five minutes after I do this I get the same BSOD with the same bugcheck!!
From what I can tell the 0xdf error seems to be a "IMPERSONATING WORKER THREAD" error but I cannot find out how fix this other than usual update drivers etc. Can I find out exactly which programme is causing this? Could it really be Norton or is that just a coincidence? I really don't want to have to do a clean Windows install.
The full error is The bugcheck was: 0x000000df (0xfffff800033b56c0, 0xfffffa800778cf40, 0xfffffa800778cf40, 0x0000000000000000).
Any help would be greatly appreciated. I am downloading the Windows 7 SDK to be able to open the memory.dmp file now.
Here is a link to the dmp file: https://www.dropbox.com/s/f4qt2xojeadmxcu/MEMORY.zip?dl=0
Thanks!
Daniel
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm not the OP. I didn't just switch Symantec products, I've had them installed for a while.
I joined the thread because, well, this seems to be about the only thread on 0xDF on the internet. Trying to combine info so we can come to a solution.
Since my last post, it has spread, however, to a 5th computer.
Indeed.
I have uninstalled Norton and downloaded Avira free. Let's see what happens...
(PS one of the troublesome computers is Lenovo, the other Dell)
D
Oh yeah, and we've had Norton installed for quite a while as well. I just found out that ANOTHER computer was having the problem last week, and someone got the bright idea to uninstall Norton and reinstall it, which... appeared to work on that computer, for now at least. But that same tactic was tried on a couple of the ones that kicked up last week and it did NOT work for those machines.
Yeah, I'm not at all married to Norton. I'm uninstalling Norton and installing Microsoft Security Essentials for now on the two worst offenders. We'll see how that goes, and I'll report back here.
I joined this thread for the same reason - it seemed bizarre that this would happen to 4 computers in our office within a week, and I couldn't find anything anywhere else.
Our boxes all running Norton Internet Security as well, but all have had it installed for a while and the other 20 (so far unaffected) boxes also have it installed.
3 Win 7 Pro boxes, one Win 10 Pro.
All Dell boxes, but ranging from brand new to 4 years old.
I have been updating all the drivers I can, sometimes it seems to lessen the number of crashes per day.
Really hoping we can find something before it happens to more of them here...
I'm not the OP. I didn't just switch Symantec products, I've had them installed for a while.
I joined the thread because, well, this seems to be about the only thread on 0xDF on the internet. Trying to combine info so we can come to a solution.
Since my last post, it has spread, however, to a 5th computer.
