Windows 8.1 won't update

Anonymous
2016-04-26T17:06:57+00:00

My laptop won't update the normal updates.  I have tried running the windows update troubleshooter, it says it fixed a couple of things but it still won't update any updates.  We've also tried upgrading to windows 10, but that doesn't work either.  I've had to turn off the automatic updates, otherwise it says it updating, then says failure to update, undoing changes and takes absolutely ages to boot up.  Any ideas anyone?

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2016-05-01T18:15:19+00:00

    Re: the log file, KB3146723 is halfway installed, but needs a reboot to complete the installation. 

    I'll have to investigate further to see if anything can be done to force the installation of the update which failed.

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  2. Anonymous
    2016-05-01T18:19:42+00:00

    This is another strange one. It's the correct operating system version, but it's a 32-bit file:

    Windows8.1-KB3138602-v2-x86.msu  (x86 means 32-bit).

    With these 32-bit versions,  you'll just have to right click and hide them in Windows Update for the time being.

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  3. Anonymous
    2016-05-01T18:22:32+00:00

    All the remaining updates say they're for 64-bit.

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  5. Anonymous
    2016-05-01T19:00:40+00:00

    I just deleted my previous post because I omitted an important part of the operation.

    OK, here we'll try to force Windows to install the update which failed when you tried to install it using IE just now.

    1. Hit Windows key + E to open File Explorer.
    2. Double click your C: drive to open it.
    3. Right click and click New ---> Folder with the name 3148198

    If you lose the highlight so that it gets the name "New Folder", click it to select and then hit the F2 key. You can also right click it and click Rename if you prefer. Either way works.

    Next, go to https://www.microsoft.com/en-us/download/details.aspx?id=51833 and choose to Save the file. It usually goes to the Downloads folder. So copy it to the folder called 3148198 you created earlier.

    Close File Explorer and right click the Start button and click Command Prompt (Admin).

    Copy and then right click and paste the following command and hit Enter:

    wusa.exe c:\3148198\Windows8.1-KB3148198-x64.msu

    wusa.exe is actually an acronym for Windows Update Standalone installer and the command instructs it to go to the folder called 3148198 on your C: drive and install the file called Windows8.1-KB3148198-x64.msu

    If it's successful the computer might reboot suddenly but this is normal with Windows Updates which can only be installed completely when Windows is no longer in use.

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