Windows 8.1 won't update

Anonymous
2016-04-26T17:06:57+00:00

My laptop won't update the normal updates.  I have tried running the windows update troubleshooter, it says it fixed a couple of things but it still won't update any updates.  We've also tried upgrading to windows 10, but that doesn't work either.  I've had to turn off the automatic updates, otherwise it says it updating, then says failure to update, undoing changes and takes absolutely ages to boot up.  Any ideas anyone?

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2016-05-02T19:22:49+00:00

    Maybe there's some info in Event Viewer which might serve to figure out why it won't install.

    1. So in Event Viewer expand Windows logs ---> Setup
    2. Right click Setup ---> Click Filter current log.
    3. Change Anytime to something which reflects the last time you tried to install KB3146723.
    4. Checkmark: Warning.
    5. In Event sources, checkmark WUSA in the list.
    6. Click OK.

    Theoretically you should only see log files for KB3146723 since everything else has been installed.

    If Warning doesn't produce any results, checkmark Error instead.

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  2. Anonymous
    2016-05-02T18:15:28+00:00

    No never heard of StorageCraft!

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  3. Anonymous
    2016-05-02T17:49:18+00:00

    No never heard of StorageCraft!

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  4. Anonymous
    2016-05-02T17:19:50+00:00

    This problem might possibly be due to a Windows file called winload.exe having been overwritten by third party software.

    It's mentioned under the heading "Known issues in this security update" in the support article: https://support.microsoft.com/en-gb/kb/3146723

    Does the software called StorageCraft ring any bells with you?

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  5. Anonymous
    2016-05-02T16:56:40+00:00

    Is this what you mean?

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