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My laptop won't update the normal updates. I have tried running the windows update troubleshooter, it says it fixed a couple of things but it still won't update any updates. We've also tried upgrading to windows 10, but that doesn't work either. I've had to turn off the automatic updates, otherwise it says it updating, then says failure to update, undoing changes and takes absolutely ages to boot up. Any ideas anyone?
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No problem with that at all, but does Sophos AV include a firewall? Some firewalls can block polling which takes place when Windows time tries to synchronize with the server.
If it does include a firewall, you would need to configure it to unlock NTP access on UDP port 123. NTP is an acronym for Network Time Protocol.
Yes I pressed the start button in the services menu, I had to press stop first though and then start, but it still says error in the sync bit.
I'm using Sophos antivirus, but I've used that since I had the laptop and had no problems before.
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I meant the Start button in the Services menu by the way, not the one on the taskbar (just to clarify that).
Are you using the Windows firewall or some third party version?
No, it still says error!
