Lumia 650 loses Wi-Fi connectivity until reboot

Anonymous
2016-03-19T08:56:28+00:00

With my new Lumia 650 running Windows 10, I have a serious problem with Wi-Fi, occurring daily.

At some point the device becomes unable to connect to any Wi-Fi access point, whether previously known or discovered with Wi-Fi Sense. I have observed this both with WPA access points at home and at work, and also with unencrypted public hotspots in the city.

In the Wi-Fi settings screen, I can see it repeatedly attempts to connect to one of the access points available for automatic connection, but then reverts to disconnected state.

Turning Wi-Fi off and on again does not solve the problem. Only after turning the device off and on again it becomes able to connect.

Did anyone else encounter this problem?

Model: Microsoft Lumia 650

Version: 1511

OS build: 10.0.10586.164

Firmware version: 01087.00025.15484.39013

Hardware version: 3.0.4.0

SOC version: 8909

Manufacturer Name: RM-1152_13769

Mobile Operator: 000-FI

Configuration ID: *************

Core Build ID: 1230.91 (01087.00025.15484.39000)

BSP Release: 1078.0025

Global Settings DB Release Identifier: GSDB_RG0_15w48_53

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2016-07-30T15:01:44+00:00

    Hi Heiko (and others),

    Almost 2 weeks ago I joined my 650 to the Fast Ring to get the Redstone preview builds. I'm now on build 14393.5 for some 5 days and haven't experienced any wifi issue thus far! So yes, it seems this soon public Anniversary Update offers a much more reliable wifi connectivity. Coming from 2-3 reboots a day to 5 days non stop connectivity while moving from the one to the other access point is a great relieve.

    Probably I'm a bit paranoia, but I don't trust any Microsoft spokesman telling me they are working on the issue to have it fixed in 'some' future release. I'd liked to hear specifics like version and/or release date.

    And as there is nothing in the 14393.3 and 14393.5 changelogs about wifi in general or 650 specific I'm still uncertain if the issue is really solved.

    But for now I'm starting to enjoy the 650 now it can be used as expected.

    Have a nice weekend, and for next week a happy Anniversary Update,

    Henk

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  2. Anonymous
    2016-08-19T07:21:31+00:00

    Hi all!

    Is that 14393.5 update really fix the problem? Who can confirm?

    Have bouhgt my Lumia 650 yesterday and set all updates immediately but have the issue with losing wi-fi.

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  3. Anonymous
    2016-08-19T08:14:22+00:00

    Same here!

    I was very hopeful that the Wi-Fi issue would be solved with this update...... no such luck!

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  4. Anonymous
    2016-08-19T10:42:20+00:00

    Is that 14393.5 update really fix the problem? Who can confirm?

    Although my experiences with the 14393 builds are much better as they were with the initial 10586 builds I don't dare to confirm the latest builds are the ultimate solution.

    I left the insider program and this week received the public release of the Anniversary Update (Windows 10 Mobile (10.0.14393.67)). Somewhere I'd read advise to change the mobile data setting to 3G only as that what improve wifi connectivity. Yes. I agree, Bit strange as it isn't a wifi setting. And even more strange as I don't use mobile data at all.

    But the truth is that the wifi disconnect and reconnect unability has almost (but not completely!!!) disappeared after upgrading to the 14393 OS level and adjusting that mobile data 3G setting. Last issue was 8 days ago.

    Hope this helps!

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  5. Anonymous
    2016-08-19T17:35:27+00:00

    Hi!

    I can confirm (only from personal experience) that 14393.5 fixed the WiFi problem: In the time I had this version, my Lumia 650 did not have any WiFi droppings. Unfortunately, 14393.67 came soon, and the problem was back.

    Today, I reset my phone because some of the Live Tiles were not working anymore, and at least since then (for just a few hours now) WiFi did not drop. Resetting did not cure the Live Tile problem, though - but that's a different story!

    Combined with the WiFi loss is a massive battery drain on my phone.

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