Lumia 650 loses Wi-Fi connectivity until reboot

Anonymous

With my new Lumia 650 running Windows 10, I have a serious problem with Wi-Fi, occurring daily.

At some point the device becomes unable to connect to any Wi-Fi access point, whether previously known or discovered with Wi-Fi Sense. I have observed this both with WPA access points at home and at work, and also with unencrypted public hotspots in the city.

In the Wi-Fi settings screen, I can see it repeatedly attempts to connect to one of the access points available for automatic connection, but then reverts to disconnected state.

Turning Wi-Fi off and on again does not solve the problem. Only after turning the device off and on again it becomes able to connect.

Did anyone else encounter this problem?

Model: Microsoft Lumia 650

Version: 1511

OS build: 10.0.10586.164

Firmware version: 01087.00025.15484.39013

Hardware version: 3.0.4.0

SOC version: 8909

Manufacturer Name: RM-1152_13769

Mobile Operator: 000-FI

Configuration ID: *************

Core Build ID: 1230.91 (01087.00025.15484.39000)

BSP Release: 1078.0025

Global Settings DB Release Identifier: GSDB_RG0_15w48_53

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Anonymous

2016-08-19T07:21:31+00:00

Hi all!

Is that 14393.5 update really fix the problem? Who can confirm?

Have bouhgt my Lumia 650 yesterday and set all updates immediately but have the issue with losing wi-fi.
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Anonymous

2016-07-30T15:01:44+00:00

Hi Heiko (and others),

Almost 2 weeks ago I joined my 650 to the Fast Ring to get the Redstone preview builds. I'm now on build 14393.5 for some 5 days and haven't experienced any wifi issue thus far! So yes, it seems this soon public Anniversary Update offers a much more reliable wifi connectivity. Coming from 2-3 reboots a day to 5 days non stop connectivity while moving from the one to the other access point is a great relieve.

Probably I'm a bit paranoia, but I don't trust any Microsoft spokesman telling me they are working on the issue to have it fixed in 'some' future release. I'd liked to hear specifics like version and/or release date.

And as there is nothing in the 14393.3 and 14393.5 changelogs about wifi in general or 650 specific I'm still uncertain if the issue is really solved.

But for now I'm starting to enjoy the 650 now it can be used as expected.

Have a nice weekend, and for next week a happy Anniversary Update,

Henk
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Anonymous

2016-07-30T14:28:01+00:00

Hi Martin,

I have the German version of the 650 (RM-1152) and had permanent trouble with WiFi since I bought the phone in February. I heard from Microsoft London that they are finally working on the problem.

Some weeks ago, I installed the preview version(s) of Windows 10 Mobile. Right now, I use the Release Candidate 14393.5 which is due for everyone coming Tuesday (at least as far as I heard). With this version, WiFi has been stable for a little bit more than 4 days now. This is promising as my longest time so far without a WiFi problem was close to 5 days. Keep your fingers crossed that they finally fixed the problem!

Good luck to you and have a great weekend.

Heiko
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Anonymous

2016-07-30T08:34:26+00:00

I have 2 650's at home and both have the same problem. I also locked the wifi channel. I hope this helps.
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Anonymous

2016-07-29T13:22:11+00:00

Same problem here. I discussed this issue with Microsoft on their Dutch support Facebook page. Microsoft says that it is aware of the problem and hopes that it will be fixed with the next major update. So, fingers crossed...
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