Lumia 650 loses Wi-Fi connectivity until reboot

Anonymous
2016-03-19T08:56:28+00:00

With my new Lumia 650 running Windows 10, I have a serious problem with Wi-Fi, occurring daily.

At some point the device becomes unable to connect to any Wi-Fi access point, whether previously known or discovered with Wi-Fi Sense. I have observed this both with WPA access points at home and at work, and also with unencrypted public hotspots in the city.

In the Wi-Fi settings screen, I can see it repeatedly attempts to connect to one of the access points available for automatic connection, but then reverts to disconnected state.

Turning Wi-Fi off and on again does not solve the problem. Only after turning the device off and on again it becomes able to connect.

Did anyone else encounter this problem?

Model: Microsoft Lumia 650

Version: 1511

OS build: 10.0.10586.164

Firmware version: 01087.00025.15484.39013

Hardware version: 3.0.4.0

SOC version: 8909

Manufacturer Name: RM-1152_13769

Mobile Operator: 000-FI

Configuration ID: *************

Core Build ID: 1230.91 (01087.00025.15484.39000)

BSP Release: 1078.0025

Global Settings DB Release Identifier: GSDB_RG0_15w48_53

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-09-22T19:23:22+00:00

    Will the firmware update without recovery? It seems silly to be forced to recover the device to update it.

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  2. Anonymous
    2016-09-22T13:01:05+00:00

    Hi All,

    update firmware using windows device recovery tool.

    Good luck..

    I have not seen any issues post that.. Also you guys will get Double tap to wake up option after the updates.

    Everything got restored like FM radio and other bugs like Wifi ..

    Microsoft is rocking :)

    Regards

    Prabhu.k

    Bangalore-India

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  3. Anonymous
    2016-09-21T09:40:04+00:00

    I had no problem with my TP-Link Router the last few months but with my FritzBox. I'll try again with the FritzBox when the firmware update is installed over the air. I didn't like to reset my phone..

    Heiko: Please keep us informed

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  4. Anonymous
    2016-09-21T06:40:17+00:00

    I was lucky to get the suddenly reported firmware update 01078.00042.16352.50011 yesterday, although it was necessary to use the Windows Device Recovery Tool and reset the phone completely. Anyway, the new firmware installed smoothly, and after some configuration work I am now back at Windows version 1607.189. So far, everything works fine.

    The change log for the firmware contains an info about the WiFi bug: "Wi-Fi connectivity improvements, including fixes for Wi-Fi connection dropping randomly and Wi-Fi scan occasionally not returning any results."

    Keep your fingers crossed that the problem is now solved!

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  5. Anonymous
    2016-09-20T17:53:04+00:00

    Since updating to OS 10.0.14393.189, I went for multiple days without rebooting and the Wi-Fi connectivity does not break. With earlier versions (save the one before last), I had to reboot once a day. Definitely an improvement.

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