Lumia 650 loses Wi-Fi connectivity until reboot

Anonymous
2016-03-19T08:56:28+00:00

With my new Lumia 650 running Windows 10, I have a serious problem with Wi-Fi, occurring daily.

At some point the device becomes unable to connect to any Wi-Fi access point, whether previously known or discovered with Wi-Fi Sense. I have observed this both with WPA access points at home and at work, and also with unencrypted public hotspots in the city.

In the Wi-Fi settings screen, I can see it repeatedly attempts to connect to one of the access points available for automatic connection, but then reverts to disconnected state.

Turning Wi-Fi off and on again does not solve the problem. Only after turning the device off and on again it becomes able to connect.

Did anyone else encounter this problem?

Model: Microsoft Lumia 650

Version: 1511

OS build: 10.0.10586.164

Firmware version: 01087.00025.15484.39013

Hardware version: 3.0.4.0

SOC version: 8909

Manufacturer Name: RM-1152_13769

Mobile Operator: 000-FI

Configuration ID: *************

Core Build ID: 1230.91 (01087.00025.15484.39000)

BSP Release: 1078.0025

Global Settings DB Release Identifier: GSDB_RG0_15w48_53

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2016-12-01T19:51:43+00:00

    I bought the Cricket version (RM-1150) a week ago. It comes with 01078.00036.16035.40009 and there is no update available. Cricket support "is not aware of any plan to update the firmware."

    They recommended a factory reset which I did. I'll see whether WiFi is still up tomorrow.

    I don't know if I will be made whole - this is a major defect. They have a warranty but replacing the unit will do nothing since it's an inherent flaw. And there is a $25 fee on returns (that's 50% of what I paid).

    I thought this would be an upgrade from the 635 and it was in terms of the screen. The WiFi disconnect is unacceptable.

    Y

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  2. Anonymous
    2016-10-10T08:18:42+00:00

    I installed the Firmware update two weeks ago and WiFi is working without any problem. Now, I'm really happy with my Lumia 650.

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  3. Anonymous
    2016-10-10T07:21:24+00:00

    My resolution was to set a static ip for my phone in dhcp configuration in my wifi router. Since than no reboot was needed. Runs without reboot since 2 weeks now.

    My FW version is 16352.50015.

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  4. Anonymous
    2016-09-27T20:52:29+00:00

    I didn't have to reset or use the recovery tool. Since an update and reboot, Wi-Fi has been working rock solid.

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  5. Anonymous
    2016-09-27T19:46:22+00:00

    I've got firmware update couple of weeks ago, and since then I don't have any problems with WiFi, it works stable solid. My FW version is 16352.50006.

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