Lumia 650 loses Wi-Fi connectivity until reboot

Anonymous
2016-03-19T08:56:28+00:00

With my new Lumia 650 running Windows 10, I have a serious problem with Wi-Fi, occurring daily.

At some point the device becomes unable to connect to any Wi-Fi access point, whether previously known or discovered with Wi-Fi Sense. I have observed this both with WPA access points at home and at work, and also with unencrypted public hotspots in the city.

In the Wi-Fi settings screen, I can see it repeatedly attempts to connect to one of the access points available for automatic connection, but then reverts to disconnected state.

Turning Wi-Fi off and on again does not solve the problem. Only after turning the device off and on again it becomes able to connect.

Did anyone else encounter this problem?

Model: Microsoft Lumia 650

Version: 1511

OS build: 10.0.10586.164

Firmware version: 01087.00025.15484.39013

Hardware version: 3.0.4.0

SOC version: 8909

Manufacturer Name: RM-1152_13769

Mobile Operator: 000-FI

Configuration ID: *************

Core Build ID: 1230.91 (01087.00025.15484.39000)

BSP Release: 1078.0025

Global Settings DB Release Identifier: GSDB_RG0_15w48_53

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2016-04-05T11:40:30+00:00

    Hi,

    what I tried some days ago was the following:

    1. Turn phone off and wait about 1 minute until it is completely down.
    2. Turn phone on again and wait until it is fully started.
    3. Go to "Settings" and turn Bluetooth on. Wait about 1 minute.
    4. Turn Bluetooth off again and leave it turned off.

    After that, WiFi on my phone was stable for almost exactly 106 hours, then WiFi turned off again, and I had to restart the phone.

    It seems, though, that the WiFi connection is more stable with Bluetooth turned off.

    An expert just told me that obviously a firmware update is needed to fix the problem, as Bluetooth and WiFi use the same frequencies. The recent firmware update to 01078.00037.16082.41014 on my Lumia 650 definitely did NOT fix the problem or lead to any improvements.

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  2. Anonymous
    2016-04-05T08:28:42+00:00

    Hi, did anyone found a fix for the problem? It's happening to mine as well.

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  3. Anonymous
    2016-03-26T19:46:50+00:00

    This thread might be relevant.

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  4. Anonymous
    2016-03-26T19:37:30+00:00

    Resetting the phone to factory defaults did not solve the problem. It persists regardless of Wi-Fi Sense settings.

    Restoring with Windows Device Recovery Tool, as suggested by tech support, didn't help either.

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  5. Anonymous
    2016-03-26T16:19:48+00:00

    Thank you Mike, for this helpful hint!

    I am sorry to say that it does not fix the WiFi problem in my case: The two options you mention were always set to "Off" on my Lumia 650, but the problem is there at least 3 times a day. Also, there is no change to the better with the new firmware 01078.00037.16082.41014.

    But I hope that you do not have the problem anymore!

    Happy Easter!

    HeikoHHB

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