Lumia 650 loses Wi-Fi connectivity until reboot

Anonymous
2016-03-19T08:56:28+00:00

With my new Lumia 650 running Windows 10, I have a serious problem with Wi-Fi, occurring daily.

At some point the device becomes unable to connect to any Wi-Fi access point, whether previously known or discovered with Wi-Fi Sense. I have observed this both with WPA access points at home and at work, and also with unencrypted public hotspots in the city.

In the Wi-Fi settings screen, I can see it repeatedly attempts to connect to one of the access points available for automatic connection, but then reverts to disconnected state.

Turning Wi-Fi off and on again does not solve the problem. Only after turning the device off and on again it becomes able to connect.

Did anyone else encounter this problem?

Model: Microsoft Lumia 650

Version: 1511

OS build: 10.0.10586.164

Firmware version: 01087.00025.15484.39013

Hardware version: 3.0.4.0

SOC version: 8909

Manufacturer Name: RM-1152_13769

Mobile Operator: 000-FI

Configuration ID: *************

Core Build ID: 1230.91 (01087.00025.15484.39000)

BSP Release: 1078.0025

Global Settings DB Release Identifier: GSDB_RG0_15w48_53

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2016-05-27T14:48:05+00:00

    annoying indeed, I'm a Microsoft pro using Windows Phone since Phone 7 but this really tests my patience... C'mon Microsoft!

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  2. Anonymous
    2016-05-24T11:54:45+00:00

    Grazie molte per aiutarmi!

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  3. Anonymous
    2016-05-24T09:25:16+00:00

    Hi I'm from Italy, in the Italian section of this site _Dahlia_ from MS wrote on May 9 that they are aware of the problem and they are working on a fix that will be released as a new firmware (but the timing is unkonwn). 

    So there is a hope, at least...

    Link to the italian discussion: http://answers.microsoft.com/it-it/mobiledevices/forum/mdlumia-mdsettings/lumia-650-impossibile-connettersi-a-wifi/cdc58210-3cdc-40e1-9521-ed82df14b0db?page=6

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  4. Anonymous
    2016-05-02T07:50:28+00:00

    It is frustrating to say the least. Especially as there is no acknowledgement from Microsoft. Very poor customer support, which surprises me. They are lucky that customers seem to stick by them. I really hope we hear something soon, don't want to give up on Microsoft phone but its been months of issues.

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  5. Anonymous
    2016-05-02T05:50:13+00:00

    Have same issue unable to reconnect to Wi-Fi unless I switch phone off and then back on, glad it not just me so at least I know it's the phone. I like the phone shame it's buggy, this is my second issue also had issue with some brands of headphones not working thought the headphone jack I like to use the phone as an MP3 player :( I have little faith in Microsoft sorting this quickly but maybe I'll be surprised

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