Lumia 650 loses Wi-Fi connectivity until reboot

Anonymous
2016-03-19T08:56:28+00:00

With my new Lumia 650 running Windows 10, I have a serious problem with Wi-Fi, occurring daily.

At some point the device becomes unable to connect to any Wi-Fi access point, whether previously known or discovered with Wi-Fi Sense. I have observed this both with WPA access points at home and at work, and also with unencrypted public hotspots in the city.

In the Wi-Fi settings screen, I can see it repeatedly attempts to connect to one of the access points available for automatic connection, but then reverts to disconnected state.

Turning Wi-Fi off and on again does not solve the problem. Only after turning the device off and on again it becomes able to connect.

Did anyone else encounter this problem?

Model: Microsoft Lumia 650

Version: 1511

OS build: 10.0.10586.164

Firmware version: 01087.00025.15484.39013

Hardware version: 3.0.4.0

SOC version: 8909

Manufacturer Name: RM-1152_13769

Mobile Operator: 000-FI

Configuration ID: *************

Core Build ID: 1230.91 (01087.00025.15484.39000)

BSP Release: 1078.0025

Global Settings DB Release Identifier: GSDB_RG0_15w48_53

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2016-07-18T09:55:05+00:00

    Today the same issue happened while connecting to open Hotspot network (no encryption), so it might not be related to WPA2/WEP as I originally thought.

    Otherwise I find the phone great, it's a shame that this is happening.

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  2. Anonymous
    2016-07-17T17:46:23+00:00

    Me too.

    After last weeks update from 10586.420 to 10586.494 the situation has improved. The 650 stayed connected for a few days as long as it was in reach of the same access point. Although a short period out of reach and no reconnect in any way other than reboot. Also after a move to the neighbours the 650 refuses to connect to their (known) network. BTW, all are 2.4 Ghz.

    Today I joined the Windows Insider fast ring and upgraded to the 14390.0 build. Time is too short to believe that the issue is really gone now. But the move from our own to our neighbours network was no issue this time as the 650 reconnected as it should without any intervention.

    For me it's hard to understand that an OS update can have this effect on such low level things as wifi connectivity. Probably a firmware update is still needed to make things work in all OS versions.

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  3. Anonymous
    2016-07-15T15:12:20+00:00

    I'm not sure if FW update is available as standalone update or as a part of OS update?

    I hope they'll release it for 650 as well. So far as I understood even participating in Insider Program wouldn't bring much as FW updates are not included there.

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  4. Anonymous
    2016-07-15T14:51:04+00:00

    ok, I was talking about a firmware update. Problem has been fixed for Lumia 950 with a new Firmware release last week. Please see:

    http://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia-mdupdate/firmware-update-for-lumia-650-to-resolve-wi-fi/a18e439f-08cc-4bcd-92ca-ce314992ae1c

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  5. Anonymous
    2016-07-15T10:20:32+00:00

    I confirm. The bug is still there in 10586.494.

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