Zune Marketplace disappeared today

Anonymous
2016-04-28T20:50:01+00:00

So until yesterday, I was still using the Zune desktop software to manage my subscription music.  Search results would show me what's in my collection and also give me the option to download from the store with my 9.99 monthly subscription.  As of today, search results only show me what's in my collection already, so apparently downloading is not longer an option.

Apparently I was the last human to switch to Groove.  The problem is I can't figure how to download music via Groove.  The app store says "instantly stream and download more music than you can imagine..." and "you have a Groove Music Pass".  The only options I see on Groove are to stream or pay $ to download.  If the 9.99 pass only allows streaming, I need to figure out how to cancel my subscription.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-03-25T14:07:15+00:00

    More than a week since my last Zune Marketplace download (Rushmore soundtrack, 3/13/2017 around 11 PM CT). I still can log in but can't download anything. The Marketplace server is down but hopefully not out. It's not much use if I can't download new tracks and sync them with my Zunes. I haven't really taken to Groove yet or web app, but I guess I'll have to do that eventually.

    Zune software settings still show one computer and three Zunes authorized. Maybe I'll drop one and add one to see if that helps.

    When I log into my account on the web, none of the Zunes show (they may all have a sync relationship of "Guest" in the Zune software). Just the PC shows on the web's Microsoft account, under music devices, but maybe it's always been that way. It shows the PC was last used 3/18. My subscription is good until February 2018 with a valid credit card for renewal.

    I still have a few Zune players with playable music. The licenses are all likely to expire 4/14, but I'm hoping will renew both on the PC and those players once synced again. Stay tuned.

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  2. Anonymous
    2017-03-20T00:31:51+00:00

    I did a chat with a Microsoft service agent and they said that the server was going to be taken down.  I can't remember exactly when, but that's the bulk of what they said.  I just tried to sync a bunch of music tracks that I got legally from NPR's 100 new and upcoming artists of this year and it let me sync those tracks. 

    I still can't sync any videos I download from youtube though, even though the content isn't under DRM of any sort.  I hope they fix these issues soon, but if not...  It was a great run. :(

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  3. Anonymous
    2017-03-19T18:33:37+00:00

    I *think* that since they took down the main server that checks DRM, that might be the problem.  I don't see why they just won't keep it going.  We were all loyal Zune purchasers and users, plus we STILL use it!  I fell like Microsoft stabbed me in the back with this one.  It's a great piece of tech and it's a shame they're just giving up on it when it has so much life left.

    So how do you know that happened? I suspect you're right, and I think there had been other predictions of this happening in March, but where does information come from?

    Still having same problem, going on maybe 4 days now.

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  4. Anonymous
    2017-03-18T23:11:59+00:00

    I *think* that since they took down the main server that checks DRM, that might be the problem.  I don't see why they just won't keep it going.  We were all loyal Zune purchasers and users, plus we STILL use it!  I fell like Microsoft stabbed me in the back with this one.  It's a great piece of tech and it's a shame they're just giving up on it when it has so much life left.

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  5. Anonymous
    2017-03-18T20:47:48+00:00

    Can't help you with video transfer. I'm not sure I ever tried transferring videos to my Zunes, or not much, and not at all lately.

    Update: as of a couple days ago (16th?) I can no longer download tracks to my PC using the Marketplace (I have Pass) and Zune software. I can play tracks that have been downloaded in the past, and I can sync Zunes and transfer tracks to my Zune.

    As always, I'm never able to stream tracks using my Zune software.

    I can log in without error. I can also log in, download and stream tracks using Groove app. And I can log in and stream music via the web, so I'm not sure what the problem is. I hope it clears up soon.

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