Zune Marketplace disappeared today

Anonymous
2016-04-28T20:50:01+00:00

So until yesterday, I was still using the Zune desktop software to manage my subscription music.  Search results would show me what's in my collection and also give me the option to download from the store with my 9.99 monthly subscription.  As of today, search results only show me what's in my collection already, so apparently downloading is not longer an option.

Apparently I was the last human to switch to Groove.  The problem is I can't figure how to download music via Groove.  The app store says "instantly stream and download more music than you can imagine..." and "you have a Groove Music Pass".  The only options I see on Groove are to stream or pay $ to download.  If the 9.99 pass only allows streaming, I need to figure out how to cancel my subscription.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

64 answers

Sort by: Newest
  1. Anonymous
    2016-05-04T19:21:41+00:00

    Count me as another customer who is really sad to see the ability to play DRMed music offline disappear.  I used my zune on the train/car/gym pretty close to everywhere I went. 

    The ability to have a couple of days of use without having to worry about recharging, the ability to have whatever music I wanted --close to whenever--as long as I did a little bit of planning, the downloading and syncing of podcasts . 

    I am going to miss all of that.

    The Groove music player is a weak imitation at best and on my android phone, beyond buggy.  I haven't been able to play one song straight through without restarting

    I understand why the device was discontinued.  I don't understand why the marketplace service was discontinued, if it was going to be replaced by the fairly crappy Groove music service.

    Forget offline play on my device, I can't even browse all music (only new music or top music)--that is really lame.

    They may have a deep catalog, but it is not that useful to me.   I really would like to explore a genre and stumble upon a new artist--but if I can only explore new music/top albums, I might as well listen to the radio when I get a chance--commercials and all.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2016-04-29T13:47:12+00:00

    I guess I'm going to have to cancel my subscription anyway.  My Zune HD was my main source of tunes in the car, and I have a Zune 120 permanently connected to my home stereo.  The DRM on the Groove downloads are not compatible with the Zune desktop software, and won't sync with either device, or even my phone.  I really have no reason to waste my money every month for files I can only play on my PC. 

    My Zunes don't even show up any more in "my devices".  I guess that's the final nail in the coffin!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2016-04-29T02:41:29+00:00

    Groove Music should download your files to the Subscription Cache folder in your Music folder, if it's from the Pass Subscription.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2016-04-28T21:17:16+00:00

    So apparently you have to click on "add to collection" and have set to "automatically download added music".  Now I'll have to find out where it goes when it downloads...

    Was this answer helpful?

    0 comments No comments